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Gary_Karasik's avatar
Gary_Karasik
Level 5
20 years ago

backup job won't start if Mailboxes are selected

Hi,

Although it says "Running," my nightly, full, BEWS 10 (fully patched) backup of my SBS2003) to my AIT library doesn't actually run if Exchange (2003) Mailboxes are selected. If left long enough (5 hours), it simply times out and self-cancels. If manually canceled, I get a "Job successful" email. If Exchange mailboxes are deselected, the job runs fine.

If Exchange mailboxes are selected, the job never pulls the tape out of the library slot and into the tape drive.

What can I do about this?

GaryK
10.x and Earlier
Backup and Recovery
Backup Exec

8 Replies

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  • Ajit_Kulkarni's avatar
    Ajit_Kulkarni
    Level 6
    20 years ago
    Hello,

    I would like to know since when this problem has started ?

    Did the backups used to run earlier ?

    Is Exchange 2003 installed on the same Backup Exec server or another system ?

    When the job doesnt run, are there any alerts shown in Alerts tab ?

    Waiting for your reply.

    Regards,


    NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.
  • Gary_Karasik's avatar
    Gary_Karasik
    Level 5
    20 years ago
    >I would like to know since when this problem has started ?

    Two nights ago.

    >Did the backups used to run earlier ?

    Yes.

    >Is Exchange 2003 installed on the same Backup Exec server or another system ?

    Yes.

    >When the job doesnt run, are there any alerts shown in Alerts tab ?

    No, none.
  • Dave_Bunye's avatar
    Dave_Bunye
    Level 6
    20 years ago
    Gary, perhaps while the job is running, double click on it in the job monitor and it will bring up the current progress screen. You should be able to see if any activity is happening, or if it is stuck on something you may see the mailbox, folder, or whatever as the current file. If it sticks there, then it will narrow the problem down a bit for you.
  • Gary_Karasik's avatar
    Gary_Karasik
    Level 5
    20 years ago
    The job doesn't run at all. In the Job Monitor screen, it says "Running," but nothing is happening.

    GaryK
  • Dave_Bunye's avatar
    Dave_Bunye
    Level 6
    20 years ago
    Hmm, well maybe launch sgmon.exe from the Veritas NT dirrectory and check the boxes so you can see activity on screen. Launch the job and see what SGMON reports for activity...
  • Chaitanya_Khurj's avatar
    Chaitanya_Khurj
    Level 6
    20 years ago
    Hello Gary,

    Please install this Hotfix and let us know if this resolves your issue.

    10.0 5484 Hotfix 16 - Exchange Mailbox Backups (Backing up Microsoft Exchange mailboxes may cause the backup job to hang) *Requires Backup Exec 10.0.5484 Service Pack 1

    http://support.veritas.com/docs/275899

    If you have not installed Service Pack 1, you will find the link for it under the Related Documents section in the above technote.

    NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
  • Gary_Karasik's avatar
    Gary_Karasik
    Level 5
    20 years ago
    I had already applied HF16, but I reinstalled it, and it fixed the problem. Thanks very much.

    GaryK