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Sortid's avatar
Sortid
Level 6
13 years ago

DA Search crashing

Hi,

I have EV8 SP5 backend with Discovery Accelerator 9 SP2.  When you run a search, the DA client freezes.  You need to kill it and restart to see the results of the search.  This is happening for everyone.  Any ideas what could cause this?

Thanks.

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  • TonySterling's avatar
    TonySterling
    13 years ago

    Is DA on the same server as EV?

    Did you grab a SQL Profiler during the search to see what is going on?

    How many hits are you getting and what does the search criteria look like?

     

    just a thought, since you can reproduce it at will it might be worth opening a case and having symantec look at the issue directly.

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    Have heard of something similar when SQL maintenance hasnt been run and queries run a lot slower and don't return in a fast enough time Has this ever worked with the client?
  • Sortid's avatar
    Sortid
    Level 6
    13 years ago

    Not sure if it's ever worked, hadn't heard any complaints about the previous system.  Am going to try an uninstall and reinstall of the product and see what happens.

  • Sortid's avatar
    Sortid
    Level 6
    13 years ago

    I had a look at that document and rebuilt indexes, compacted database, etc, but no change.  What i have found is that the client freezes for a period of time then comes good, but it is affecting only one customer database (basically the only one that actually gets used - it's 2GB in size).  When I ran a test search, the actual search took 30secs, but the client froze for 18mins.  This is repeatable for the same search. I have upgraded the EV backend to EV9 SP2 as well

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Is DA on the same server as EV?

    Did you grab a SQL Profiler during the search to see what is going on?

    How many hits are you getting and what does the search criteria look like?

     

    just a thought, since you can reproduce it at will it might be worth opening a case and having symantec look at the issue directly.