Forum Discussion

Sortid's avatar
Sortid
Level 6
13 years ago

DA Search crashing

Hi, I have EV8 SP5 backend with Discovery Accelerator 9 SP2.  When you run a search, the DA client freezes.  You need to kill it and restart to see the results of the search.  This is happening for...
Enterprise Vault
Information Governance
  • TonySterling's avatar
    TonySterling
    13 years ago

    Is DA on the same server as EV?

    Did you grab a SQL Profiler during the search to see what is going on?

    How many hits are you getting and what does the search criteria look like?

     

    just a thought, since you can reproduce it at will it might be worth opening a case and having symantec look at the issue directly.

Sortid's avatar
Sortid
Level 6
13 years ago

Not sure if it's ever worked, hadn't heard any complaints about the previous system.  Am going to try an uninstall and reinstall of the product and see what happens.