Syncing users in CA

Hello,

I have a user who's user id recently changed in AD. In CA you cannot remove an employee so I put an N/A in front of her name and set it to not sync and suspended all monitoring. The problem is when I try to create a new employee for her and browse the domain, she does not show up. Her new AD acct has been in the system for a week so I am guessing that I need to run a sync via CA? I have hit the Sync now button in the Employee management screen but that didn't help. Any assistance on this would be greatly appreciated, also this user is an examiner if that matters.

Running  CA 6.0 sp1 and EV6.0 sp4, W2K3 Std sp1

Thanks,

Travis