WCarroll
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Joined 17 years ago
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Re: There was an error loading this item--
I am a bit confused. I believe the saveset exists because I can search the user's vault from the server and open the message in its entirety. SoI believe that the saveset exists, it is just thatwhen you attempt to open the message from the stub in the outlook client, the above mentioned error appears and the message cannot be opened. I will ask the user if this only happens on messages where the stubs have recently been moved or if this happens with other messages as well. Thanks, Wes Message Edited by WCarroll on 10-21-2007 07:55 AM1.3KViews0likes0CommentsRe: There was an error loading this item--
Yes, we do use collections, and these messages would have been collected based on our collection rules. One thing that I have just noticed is that the location of where the message was orgionally archived from, no longer exists. The user reorganized her folders and moved the stub to a different location. Would this produce this type of error? Thanks, Wes1.3KViews0likes0CommentsRe: There was an error loading this item--
Hi Maynard, I am unfamiliar with the EV Diganostics tool in the Outlook client. Is this something that you can please elaboriate on for me? Also, when you say "valid saveset", I assume that if you can use the archive explorer on the EV server and find the message in question and get the entire message to load, then it would be a valid save set. Is this correct or has my logic gone wrong? Hi Wedge, I find it strange that some messages will download and can be viewed properly and there are just a few messages where this is happening. I have made the change, but I will have to wait until monday so that I can test it with the users and see if it is any better. I will let you know how it goes, thank you both for your input. Many Thanks, Wes1.3KViews0likes0CommentsThere was an error loading this item--
I have an issue where a few users are opening select emails and getting the error: "There was an eror loading this item -- Some functionality may not be avialable." This is not happening on every email, just a few. When I click on the error I get the error code: 80070057. For the life of me I cannot find any documentation on this error code as it would apply to EV. Our Setup: Enterprise Vault for Exchange 6 SP4 Exchange 2003 SP2 Windows 2003 Standard SP2 Windows XP SP2 Outlook 2002 SP?? I have looked through all of the event logs and have not found anything on the server that would point to any glaring error. Does anybody have any secret place to look or any suggestions so that I may troubleshoot this issue to a resolution? Thank you, Wes1.3KViews0likes15Comments