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SBSTECH's avatar
SBSTECH
Level 3
10 years ago

System recovery 2013 SRD creation wizard no progress

I installed SSR 2013 R2 on a 2008 R2 server trial version (Awaiting delivery of key). All went well with the install however once I run through the SRD wizard in "typical" mode which located all driv...
Backup and Recovery
Features
Installing
Recovering
SSR 2013
System Recovery
Troubleshooting
Windows Server (2003-2008)
  • TRaj's avatar
    TRaj
    10 years ago

    Did you try creating SRD using Advance method, does it progress?

    Do you have any other software such as SAP,bartender, IBM Survey reporter.

    It can also be a issue with visual studio

    Please check the below link :

    http://scn.sap.com/thread/3306185

    http://www-01.ibm.com/support/docview.wss?uid=swg21646725

     

SBSTECH's avatar
SBSTECH
Level 3
10 years ago

Update

 

Checked the application log and found this...

 

Log Name:      Application
Source:        Application Error
Date:          12/9/2014 11:21:07 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DATASERVER
Description:
Faulting application name: SRDCreator.exe, version: 11.1.0.53728, time stamp: 0x542049d8
Faulting module name: SreAPIComEx.dll, version: 11.1.0.53728, time stamp: 0x54204d89
Exception code: 0xc0000005
Fault offset: 0x000000000003b678
Faulting process id: 0x27e4
Faulting application start time: 0x01d013cb2b7e53fb
Faulting application path: C:\Program Files\Symantec\Symantec System Recovery\Console\SRDCreator.exe
Faulting module path: C:\Program Files\Common Files\Symantec Shared\VProRecovery\SreAPIComEx.dll
Report Id: 6083bd42-7fbf-11e4-9907-782bcb79e64b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-09T16:21:07.000000000Z" />
    <EventRecordID>139813</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DATASERVER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SRDCreator.exe</Data>
    <Data>11.1.0.53728</Data>
    <Data>542049d8</Data>
    <Data>SreAPIComEx.dll</Data>
    <Data>11.1.0.53728</Data>
    <Data>54204d89</Data>
    <Data>c0000005</Data>
    <Data>000000000003b678</Data>
    <Data>27e4</Data>
    <Data>01d013cb2b7e53fb</Data>
    <Data>C:\Program Files\Symantec\Symantec System Recovery\Console\SRDCreator.exe</Data>
    <Data>C:\Program Files\Common Files\Symantec Shared\VProRecovery\SreAPIComEx.dll</Data>
    <Data>6083bd42-7fbf-11e4-9907-782bcb79e64b</Data>
  </EventData>
</Event>