ContributionsMost RecentMost LikesSolutionsRe: DLO agent disabled FYI, in case anyone else has this problem, it turned out to be a permissions problem. The users didn't have permission to write to the destination DLO backup folder. can't delete large files in System Volume Information folder I've been getting extremely large files (30-70 GB!) in my System Volume Information folder. I've found reference to this problem with Backup Exec 9 & 10, but not 11. I followed the instructions at http://seer.support.veritas.com/docs/269989.htmand stopped the Volume Shadow Copy service, but I still can't delete these files. They're filling up my hard drive very quickly (almost 300 GB so far!). Does anyone have any ideas on how to get rid of these files? And better yet, how to STOP them or have them deleted after a day? thanks Re: DLO agent disabled Also, when I first start desktop agent on my desktop, I get this error: Information V-139-32772-3604 Failed to load configuration settings. For additional information regarding this error, click here. When I "click here," I get a website that says "no document matched your search." DLO agent disabled I just installed Backup Exec a couple of days ago on anew server. Users have used the remote agent to install the Desktop and Laptop agent. It ran fine for the first day or two, but now many of the users' desktop agents have been disabled. When I open the desktop agent, I get this message: "There is a problem with the configuration on this computer. The Desktop Agent will remain disabled until the problem has been corrected by your administrator [that would be me]. Your administrator has been notified [not]." I tried unistalling and reinstalling the desktop agent on the desktop, rebooting the desktop and restarting DLO services on the server. I also disabled the Windows firewall service on the desktop. The backup is going to a USB hard drive connected to the server. I did disconnect the USB drive the other day for a minute, but then reconnected it and the server can browse to the "backups" folder just fine. Does anyone have any ideas as to why this is being disabled and how to remedy the problem? thanks!