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Re: Backups don't complete - hangs on Active: Running - Backup
Okay, after having all of these issues I decided to reinstall from 0. Had to catalog all of my previous backups but now everything seems to be working much better. Thanks for the suggestions everyone. Here's hoping I will continue to have a functioning backup product for a while.19KViews0likes0CommentsRe: Backups don't complete - hangs on Active: Running - Backup
Okay, so still trying to get a successful backup out of this program. I'm going to try to avoid reinstalling anything for now. After some more reading, I decided to test deleting the backup job and recreating it. So far, the results seem the same. The job starts out backing things up okay, basically just the C: drive. After it completes the C drive backup, it doesn't seem to move on from that point. It just sits there. Here is the Job Activity Window of a full backup of the media server itself going to disk.15KViews0likes0CommentsRe: Backups don't complete - hangs on Active: Running - Backup
In further testing, it seems I am having additional issues as follows: -Restores from previous backups capturedusing BE2012 will not restore, even when the restore is setup to recover the files locally on the media server. The jobs just remain Queued indefinately. -Backups also hang in "Discovering Resourses" forhours;even a backup job that only backs up the media server itself hung up in this state. -Cancelling jobs nearly always requires opening the Services Manager to restart all servers, in addition to manually killing the bengine.exe process in Task Manager. I suppose this is the same as it was in BE2012 too. Are these types of issues common and able to be resolved. I'm considering uninstalling Backup Exec and installing it again without any old data or catalogs, but I don't want to loose the ability to restore old data. I'm also concerned if a fresh install will be aware of my old backup sets and be able to overwrite them as necessary without me having to manually prune them overtime. I have 8TB of backups I need to keep from BE2012.15KViews0likes0CommentsRe: Backups don't complete - hangs on Active: Running - Backup
D: is a local drive on the server. Direct attached via onboard raid controller. It is not a junction point. I just don't have it selected to be backed up. Simplified Disaster Recovery is turned off for this server.15KViews0likes0CommentsRe: Backups don't complete - hangs on Active: Running - Backup
My initial post was a backup of a old test box that was Windows XP. I believe that is why it is using VSP. I see that this is no longer supported as of BE2014, so I understand why this may not work as expected. However, I am having exactly the same issue on a Server 2008 box now, using VSS. Here is the log for that: Job server: BACKUPSRV Job name: SRV15.DOMAIN.LOCAL Backup 00004-Incremental Job started: Monday, March 30, 2015 at 7:18:16 PM Job type: Backup Job Log: BEX_BACKUPSRV_04280.xml Job Backup Method: Incremental Critical Resource \\SRV15.DOMAIN.LOCAL\D: was not included in the original selections list, but has been included to insure complete protection. Backup Exec will not follow mount points, junction points, and symbolic links when the Simplified Disaster Recovery indicator is ON. Drive and media mount requested: 3/30/2015 7:18:36 PM Drive and media information from media mount: 3/30/2015 7:18:38 PM Drive Name: Synology DS512+ Media Label: B2D014499 Media GUID: {9aabe7d4-0ea9-4ede-b6a5-70a3325e6794} Job Operation - Backup Backup Set Retention Period: 1 Week.Compression Type: None Encryption Type: None SRV15.DOMAIN.LOCAL Backup Exec server is running Backup Exec version 14.1.1786.1103 with SP-2,HF-227745. Agent for Windows(SRV15.DOMAIN.LOCAL) is running Backup Exec version 14.1.1786.1103 with SP-2,HF-227745. The following resources that were selected for backup can be used for future conversion-to-virtual jobs: 'C:, D:, System?State' The following resources that were selected for backup cannot be used for future conversion-to-virtual jobs: 'Utility Partition' Snapshot Technology: Started for resource: "\\SRV15.DOMAIN.LOCAL\C:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS). The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7). Network control connection is established between 172.22.1.62:50977 <--> 172.22.1.59:10000 Network data connection is established between 172.22.1.62:50985 <--> 172.22.1.59:49682 \\SRV15.DOMAIN.LOCAL\C: Family Name: "Media created 3/30/2015 7:18:36 PM" Backup of "\\SRV15.DOMAIN.LOCAL\C:" Backup set #1 on storage media #1 Backup set description: "" Backup Method: Incremental - Back up changed files since the last full or incremental (using modified time) Backup started on 3/31/2015 at 4:06:20 AM. Backup completed on 3/31/2015 at 4:08:33 AM. Backed up 1615 files in 349 directories. Processed 5,807,838,271 bytes in 2 minutes and 13 seconds. Throughput rate: 2499 MB/min ---------------------------------------------------------------------- Note: Resource: "\\SRV15.DOMAIN.LOCAL\Utility Partition" is not snappable. Attempting to back up directly from the source volume. Drive and media mount requested: 3/31/2015 5:58:10 AM No appendable media could be mounted. Switching to overwrite operation on scratch media. Drive and media information from media mount: 3/31/2015 5:58:12 AM Drive Name: Synology DS512+ Media Label: B2D014500 Media GUID: {19b7dfd0-aafa-4466-ab6b-59ccca3db168} Network control connection is established between 172.22.1.62:50977 <--> 172.22.1.59:10000 Network data connection is established between 172.22.1.62:51976 <--> 172.22.1.59:62623 \\SRV15.DOMAIN.LOCAL\Utility Partition Family Name: "Media created 3/30/2015 7:18:36 PM" Backup of "\\SRV15.DOMAIN.LOCAL\Utility Partition" Backup set #1 on storage media #1 Backup set description: "" Backup Method: Full - Back up files (reset archive bit) Backup started on 3/31/2015 at 5:58:12 AM. Backup completed on 3/31/2015 at 5:58:14 AM. Backed up 1 Utility Partitions Processed 82,240,620 bytes in 2 seconds. Throughput rate: 2353 MB/min ---------------------------------------------------------------------- Snapshot Technology: Started for resource: "\\SRV15.DOMAIN.LOCAL\D:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS). The snapshot technology used by VSS for volume D: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7). Drive and media mount requested: 3/31/2015 7:50:04 AM No appendable media could be mounted. Switching to overwrite operation on scratch media. D rive and media information from media mount: 3/31/2015 7:50:08 AM Drive Name: Synology DS512+ Media Label: B2D014501 Media GUID: {5d140dcd-8e55-470b-881d-e6f64f98207d} Network control connection is established between 172.22.1.62:50977 <--> 172.22.1.59:10000 Network data connection is established between 172.22.1.62:52460 <--> 172.22.1.59:52379 \\SRV15.DOMAIN.LOCAL\D:15KViews0likes0CommentsRe: Backups don't complete - hangs on Active: Running - Backup
We are backing up to Disk. An iSCSI disk array in this case. I checked all of the alerts and I don't see any that I wasn't expecting. There is always one drive that is offline since we have a storage pool with 2 usb disks that I switch out weekly. Other than that, it's just alerts that jobs were manually cancelled.15KViews0likes0CommentsBackups don't complete - hangs on Active: Running - Backup
Just upgraded from a working install of Backup Exec 2012 to BE2014 14.1 with all update installed. Since upgrading, I have not had a single successful backup. I have deployed the 2014 backup agent to my servers and rebooted them after the install. They now validate as having the latest version of theagentinstalled. The backups will run and appear to backup all of the selections as expected. The issue is the backup job never ends. It just hangs up on "Backing up". Job status indicates "Active: Running - Backup". If I view the job activity, it doesn't seem to be working on any current file or directory. Judging by bytes and file count, I'm pretty sure everything has been backed up, but the job doesn't stop. The job log xml file shows the following: Job server: BACKUPSRV Job name: SRV23.DOMAIN.LOCAL Backup 00014-Full - End of Week Job started: Monday, March 30, 2015 at 4:40:37 PM Job type: Backup Job Log: BEX_BACKUPSRV_04279.xml Job Backup Method: Full Drive and media mount requested: 3/30/2015 4:40:39 PM Drive and media information from media mount: 3/30/2015 4:40:42 PM Drive Name: Synology DS512+ Media Label: B2D014498 Media GUID: {6326d716-216c-493b-a5d8-4eeac38bbb6f} Job Operation - Backup Backup Set Retention Period: 3 Weeks. Compression Type: None Encryption Type: None SRV23.DOMAIN.LOCAL Backup Exec server is running Backup Exec version 14.1.1786.1103 with SP-2,HF-227745. Agent for Windows(SRV23.DOMAIN.LOCAL) is running Backup Exec version 14.1.1786.1103 with SP-2,HF-227745. Snapshot Technology: Started for resource: "\\SRV23.DOMAIN.LOCAL\C:". Snapshot technology used: Symantec Volume Snapshot Provider (VSP) for Windows Server 2000 only. Snapshot Technology: Symantec Volume Snapshot Provider (VSP) snapshot cache file settings for volume "C:" : Initial: 12376 MB. Maximum: 12376 MB. File: "\\?\Volume{dd143455-36c9-11dc-a162-806d6172696f}\Backup Exec AOFO Store\_BEVspCacheFile_1.VSP". Snapshot Technology: Symantec Volume Snapshot Provider (VSP) snapshot settings used: Quiet Time: 5 seconds. Time Out: 2000 seconds. Network control connection is established between 172.22.1.62:62236 <--> 172.22.1.53:10000 Network data connection is established between 172.22.1.62:62331 <--> 172.22.1.53:3450 \\SRV23.DOMAIN.LOCAL\C: Family Name: "Media created 3/30/2015 4:40:39 PM" Backup of "\\SRV23.DOMAIN.LOCAL\C:" Backup set #1 on storage media #1 Backup set description: "" Backup Method: Full - Back up files (using modified time) Backup started on 3/30/2015 at 5:06:53 PM. Backup completed on 3/30/2015 at 5:11:08 PM. Backed up 11495 files in 1321 directories. Processed 1,137,817,834 bytes in 4 minutes and 15 seconds. Throughput rate: 255 MB/min Additionally, cancelling the backup manually (which requires killing the job engine process) results in the Job Status being "Cancelled". It also means the filesfrom the backupdo not show up in the restore list when attempting to restore. I can provide additional logs as needed.Solved14KViews0likes10CommentsRe: Backup Exec hangs when expanding Server in selection list
Just found my solution!Couldn't have done this without the help of the people on this site. Thanks so much for taking the time! The solution: On the client server, I was running Cerberus FTP which happens to use port 10000 for it's remote administration connection. As you may know, RAWS uses port 10000 for communication as well.Newer versions of this ftp software seems to use port 10001, but I'm not 100% certain this is always the case. It may check during installation if another application is using port 10000 and choose a different port. In this case, I had installed Cerberus first, and then added the RAWS client later, so if there was a port check, it didn't happen. It seems very clear that the Symantec product doesn't do any checks of this type.After I changed which port Cerberus was using, the RAWS agent started working and I could expand my selection list for that server without issue. https://www.cerberusftp.com/support/help/remote_settings.html This simple issue has taken quite a bit of my time to figure out. It was an easy fix, but it would have gone a lot faster if I would have taken the time to list all of the services and 3rd party software I had running on the server and looked at those earlier on in the process.2.6KViews0likes0CommentsRe: Backup Exec hangs when expanding Server in selection list
Okay it seems my verbose logging wasn't really as verbose as necessary. I checked the necessary registry keys to crank up the verbosity, so I'm hoping we have enough info here. Verbose log from Media server when trying to expand server selection list: BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO Start(101124): Object:MD_OBJTYPE_LOGINACCOUNT, Call:MID_GETOBJECT, Local:no BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO Start(101125): Object:MD_OBJTYPE_OWNERSHIP, Call:MID_QUERYOBJECTS, Local:yes BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101126):CBESession::CBESession(0x00000000163279B0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101127):CSQLCommand::Execute sql=SELECT [OwnershipID],[OwnershipName],[DefaultLoginAccountID],[FKey],[UserSID],[TimeStamp] FROM [DBO].[Ownership] a1 WHERE [UserSID]=? hr=000000 m_QueryTimeoutInSeconds=30 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101128):CBESession::Release(0x00000000163279B0): TransactionID:00000000-0000-0000-0000-000000000000. Before decrement m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101129):CBESession::~CBESession(0x00000000163279B0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:0 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO End(101125): Time:0, nRet=000000 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101130):CBESession::CBESession(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101131):CSQLCommand::Execute sql=SELECT [ID],[AccountName],[AccountPassword],[Description],[OwnershipID],[CommonOrPrivate],[Notes],[FKey],[IsPasswordNull],[DjmType],[IsHidden],[TimeStamp] FROM [DBO].[LoginAccounts] a1 WHERE [ID]=? hr=000000 m_QueryTimeoutInSeconds=30 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101132):CBESession::Release(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. Before decrement m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101133):CBESession::~CBESession(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:0 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO Start(101134): Object:MD_OBJTYPE_OWNERSHIP, Call:MID_GETOBJECT, Local:yes BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101135):CBESession::CBESession(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101136):CSQLCommand::Execute sql=SELECT [OwnershipID],[OwnershipName],[DefaultLoginAccountID],[FKey],[UserSID],[TimeStamp] FROM [DBO].[Ownership] a1 WHERE [OwnershipID]=? hr=000000 m_QueryTimeoutInSeconds=30 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101137):CBESession::Release(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. Before decrement m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101138):CBESession::~CBESession(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:0 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO End(101134): Time:0, nRet=000000 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO End(101124): Time:0, nRet=000000 BEREMOTE: [11/17/14 15:28:20] [1428] [fsys\shared] - FS_ResolveDevName: [\\Server2.DOMAIN.COM] BEREMOTE: [11/17/14 15:28:20] [1428] [fsys\mb2] - MB2-Resolve returned 1 BEREMOTE: [11/17/14 15:28:20] [1428] [fsys\notes2] - Notes Agent:CLNFileSystem::ResolveDeviceName BEREMOTE: [11/17/14 15:28:20] [1428] [fsys\adc] - ADC_ResolveDeviceName: pid = 6240, checking \\Server2.DOMAIN.COM BEREMOTE: [11/17/14 15:28:20] [1428] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed. BEREMOTE: [11/17/14 15:28:20] [1428] [beutil] - GoodEvName(): Invalid EV device (\\Server2.DOMAIN.COM). BEREMOTE: [11/17/14 15:28:20] [1428] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed. BEREMOTE: [11/17/14 15:28:20] [1428] [beutil] - GoodEvName(): Invalid EV device (\\Server2.DOMAIN.COM). BEREMOTE: [11/17/14 15:28:20] [1428] [beutil] - Input Error (e000fe23) for Type: (43) BEREMOTE: [11/17/14 15:28:20] [1428] [fsys\ev] - EVM_ResolveDeviceName: Function Enter BEREMOTE: [11/17/14 15:28:20] [1428] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed. BEREMOTE: [11/17/14 15:28:20] [1428] [fsys\ev] - EVM_ResolveDeviceName: Invalid device name (\\Server2.DOMAIN.COM). Parsing Failed. BEREMOTE: [11/17/14 15:28:20] [1428] [fsys\ev] - EVM_ResolveDeviceName: Function Exit BEREMOTE: [11/17/14 15:28:20] [1428] [fsys\ntfs] - Not valid device name : \\Server2.DOMAIN.COM BEREMOTE: [11/17/14 15:28:20] [1428] [dsss\rpc] - RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: DOMAIN\administrator BESERVER: [11/17/14 15:28:20] [4744] -1 Client requested key (1416256271). BESERVER: [11/17/14 15:28:20] [4744] "Cluster" key does not appear to be present in the registry BESERVER: [11/17/14 15:28:20] [4744] Failed to open Microsoft cluster () BESERVER: [11/17/14 15:28:20] [4744] VCS cluster keys do not appear to be present in the registry BESERVER: [11/17/14 15:28:20] [4744] Failed to open VCS cluster () BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO Start(101139): Object:MD_OBJTYPE_OWNERSHIP, Call:MID_QUERYOBJECTS, Local:yes BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101140):CBESession::CBESession(0x00000000163279B0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101141):CSQLCommand::Execute sql=SELECT [OwnershipID],[OwnershipName],[DefaultLoginAccountID],[FKey],[UserSID],[TimeStamp] FROM [DBO].[Ownership] a1 WHERE [UserSID]=? hr=000000 m_QueryTimeoutInSeconds=30 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101142):CBESession::Release(0x00000000163279B0): TransactionID:00000000-0000-0000-0000-000000000000. Before decrement m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101143):CBESession::~CBESession(0x00000000163279B0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:0 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO End(101139): Time:15, nRet=000000 BESERVER: [11/17/14 15:28:20] [4744] 01 Server Configuration: Client added: 9 BESERVER: [11/17/14 15:28:20] [4744] -1 Client 'Server1' connected('','DOMAIN\administrator'): 0x1618bb90 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO Start(101144): Object:MD_OBJTYPE_LOGINACCOUNT, Call:MID_GETOBJECT, Local:no BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101145):CBESession::CBESession(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101146):CSQLCommand::Execute sql=SELECT [ID],[AccountName],[AccountPassword],[Description],[OwnershipID],[CommonOrPrivate],[Notes],[FKey],[IsPasswordNull],[DjmType],[IsHidden],[TimeStamp] FROM [DBO].[LoginAccounts] a1 WHERE [ID]=? hr=000000 m_QueryTimeoutInSeconds=30 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101147):CBESession::Release(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. Before decrement m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101148):CBESession::~CBESession(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:0 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO Start(101149): Object:MD_OBJTYPE_OWNERSHIP, Call:MID_GETOBJECT, Local:yes BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101150):CBESession::CBESession(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101151):CSQLCommand::Execute sql=SELECT [OwnershipID],[OwnershipName],[DefaultLoginAccountID],[FKey],[UserSID],[TimeStamp] FROM [DBO].[Ownership] a1 WHERE [OwnershipID]=? hr=000000 m_QueryTimeoutInSeconds=30 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101152):CBESession::Release(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. Before decrement m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [4744] -1 SQLLog(101153):CBESession::~CBESession(0x000000000D84ABC0): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:0 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO End(101149): Time:0, nRet=000000 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO End(101144): Time:0, nRet=000000 BESERVER: [11/17/14 15:28:20] [4744] 00 VSN EndWait: Server1 BESERVER: [11/17/14 15:28:20] [4744] 01 Server Configuration: Client removed: 8 BESERVER: [11/17/14 15:28:20] [8040] -1 PRINO End(0): Time:9750, nRet=000000 BESERVER: [11/17/14 15:28:20] [4744] -1 Client 'Server1' Disconnected:0x1618bb90 BESERVER: [11/17/14 15:28:20] [5824] -1 PRINO End(0): Time:9750, nRet=000000 BESERVER: [11/17/14 15:28:20] [5824] -1 PRINO Start(101154): Object:MD_OBJTYPE_VSNMONITOR, Call:10001, Local:yes BESERVER: [11/17/14 15:28:20] [5824] 00 VSN Wait: Local BESERVER: [11/17/14 15:28:20] [2548] -1 PRINO End(0): Time:9750, nRet=000000 BESERVER: [11/17/14 15:28:20] [1268] -1 PRINO End(0): Time:9750, nRet=000000 BESERVER: [11/17/14 15:28:20] [2548] -1 PRINO Start(101155): Object:MD_OBJTYPE_VSNMONITOR, Call:10001, Local:no BESERVER: [11/17/14 15:28:20] [2548] 00 VSN Wait: Server1 BESERVER: [11/17/14 15:28:20] [2548] 00 VSN Wait: Server1 BESERVER: [11/17/14 15:28:20] [1268] -1 PRINO Start(101156): Object:MD_OBJTYPE_VSNMONITOR, Call:10001, Local:no BESERVER: [11/17/14 15:28:20] [1268] 00 VSN Wait: Server1 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO Start(101157): Object:MD_OBJTYPE_VSNMONITOR, Call:10001, Local:no BESERVER: [11/17/14 15:28:20] [4744] 00 VSN Wait: Server1 BESERVER: [11/17/14 15:28:20] [4744] 00 VSN Wait: Server1 BEREMOTE: [11/17/14 15:28:20] [1428] [ndmp\ndmpcomm] - Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000 BEREMOTE: [11/17/14 15:28:20] [1428] "Cluster" key does not appear to be present in the registry BEREMOTE: [11/17/14 15:28:20] [1428] Failed to open Microsoft cluster () BEREMOTE: [11/17/14 15:28:20] [1428] VCS cluster keys do not appear to be present in the registry BEREMOTE: [11/17/14 15:28:20] [1428] Failed to open VCS cluster () BEREMOTE: [11/17/14 15:28:20] [1428] [ndmp\ndmpcomm] - ndmpConnectEx: Querying the neighbour advertisement cache to discover information on 'Server2.DOMAIN.COM' ... BENETNS: [11/17/14 15:28:20] [7824] NRDS API - client connected. BENETNS: [11/17/14 15:28:20] [7824] Connecting to BE Database. BESERVER: [11/17/14 15:28:20] [8040] -1 Client requested key (1416256271). BESERVER: [11/17/14 15:28:20] [8040] -1 PRINO Start(101158): Object:MD_OBJTYPE_OWNERSHIP, Call:MID_QUERYOBJECTS, Local:yes BESERVER: [11/17/14 15:28:20] [8040] -1 SQLLog(101159):CBESession::CBESession(0x000000000D815D50): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [8040] -1 SQLLog(101160):CSQLCommand::Execute sql=SELECT [OwnershipID],[OwnershipName],[DefaultLoginAccountID],[FKey],[UserSID],[TimeStamp] FROM [DBO].[Ownership] a1 WHERE [UserSID]=? hr=000000 m_QueryTimeoutInSeconds=30 BESERVER: [11/17/14 15:28:20] [8040] -1 SQLLog(101161):CBESession::Release(0x000000000D815D50): TransactionID:00000000-0000-0000-0000-000000000000. Before decrement m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [8040] -1 SQLLog(101162):CBESession::~CBESession(0x000000000D815D50): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:0 BESERVER: [11/17/14 15:28:20] [8040] -1 PRINO End(101158): Time:0, nRet=000000 BESERVER: [11/17/14 15:28:20] [8040] 01 Server Configuration: Client added: 9 BESERVER: [11/17/14 15:28:20] [8040] -1 Client 'Server1' connected('','DOMAIN\BackupAdmin'): 0xd847990 BENETNS: [11/17/14 15:28:20] [7824] Successfully connected to BE Database. BENETNS: [11/17/14 15:28:20] [7824] Reading agent database record for Server2.DOMAIN.COM. BESERVER: [11/17/14 15:28:20] [8040] -1 PRINO Start(101163): Object:MD_OBJTYPE_NRDS_AGENT, Call:MID_GETOBJECT, Local:no BESERVER: [11/17/14 15:28:20] [8040] 31 CNrdsBO: Get Agent BESERVER: [11/17/14 15:28:20] [8040] -1 SQLLog(101164):CBESession::CBESession(0x000000000D815D50): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [8040] -1 SQLLog(101165):CSQLCommand::Execute sql=SELECT [NrdsAgentKey],[IsOwnedAgent],[DLEInfoData],[PlatformData],[MiscData],[Heartbeat],[Tombstone],[ResModified],[IsResClockChanged],[ServerModified],[ServerName],[AgentName],[NetAddress],[XmlData] FROM [DBO].[NrdsAgent] a1 WHERE [NrdsAgentKey]=? hr=000000 m_QueryTimeoutInSeconds=30 BESERVER: [11/17/14 15:28:20] [8040] -1 SQLLog(101166):CBESession::Release(0x000000000D815D50): TransactionID:00000000-0000-0000-0000-000000000000. Before decrement m_lRefCount:1 BESERVER: [11/17/14 15:28:20] [8040] -1 SQLLog(101167):CBESession::~CBESession(0x000000000D815D50): TransactionID:00000000-0000-0000-0000-000000000000. m_lRefCount:0 BESERVER: [11/17/14 15:28:20] [8040] 31 CNrdsBO: CopyNrdsAgentRecord AgentName=Server2.DOMAIN.COM NrdsAgentKey=2 XmlData: <Computer><FQDN>Server2.DOMAIN.COM</FQDN><NetBIOS>Server2</NetBIOS><ClusterResource>0</ClusterResource><osDescription>Microsoft Windows Server 2008 R2 Standard</osDescription><osServicePackDescription>Service Pack 1</osServicePackDescription><osVersion>6.1</osVersion><osBuild>7601</osBuild><osPlatform>2</osPlatform><osServicePackVersion>1.0</osServicePackVersion><osSuiteMask>272</osSuiteMask><osProductType>2</osProductType><osProductInfo>7</osProductInfo><osServerR2>0</osServerR2><osMediaCenter>0</osMediaCenter><osStarter>0</osStarter><osTabletPC>0</osTabletPC><ProcessorArchitecture>9</ProcessorArchitecture><ProcessorType>8664</ProcessorType><ProcessorCount>8</ProcessorCount><volumes><volume><id>\\?\Volume{3363f1bd-781c-11e0-ae6e-806e6f6e6963}\</id><mountPoints/><Clustered>0</Clustered><ClusterSharedVolume>0</ClusterSharedVolume><type>3</type><device>\Device\HarddiskVolume1</device><label>System Reserved</label><fileSystem>NTFS</fileSystem><free>75362304</free><size>104857600</size></volume><volume><id>\\?\Volume{3363f1be-781c-11e0-ae6e-806e6f6e6963}\</id><mountPoints><mountPoint>C:\</mountPoint></mountPoints><Clustered>0</Clustered><ClusterSharedVolume>0</ClusterSharedVolume><type>3</type><device>\Device\HarddiskVolume2</device><label/><fileSystem>NTFS</fileSystem><free>232710901760</free><size>318191435776</size></volume><volume><id>\\?\Volume{502cda33-7c99-11e0-8a00-842b2b080f90}\</id><mountPoints><mountPoint>D:\</mountPoint></mountPoints><Clustered>0</Clustered><ClusterSharedVolume>0</ClusterSharedVolume><type>3</type><device>\Device\HarddiskVolume3</device><label>Data</label><fileSystem>NTFS</fileSystem><free>306939105280</free><size>629145600000</size></volume><volume><id>\\?\Volume{11164b00-c927-11e0-8b22-806e6f6e6963}\</id><mountPoints><mountPoint>E:\</mountPoint></mountPoints><Clustered>0</Clustered><ClusterSharedVolume>0</ClusterSharedVolume><type>2</type><device>\Device\HarddiskVolume4</device></volume><volume><id>\\?\Volume{3363f1c1-781c-11e0-ae6e-806e6f6e6963}\</id><mountPoints><mountPoint>F:\</mountPoint></mountPoints><Clustered>0</Clustered><ClusterSharedVolume>0</ClusterSharedVolume><type>5</type><device>\Device\CdRom0</device></volume></volumes><Applications><EnterpriseVault><EVVersion/><CAVersion/><DAVersion/></EnterpriseVault></Applications><beVersion>13.0.5204.1270</beVersion><bePatchList><bePatch>{520E22FC-264F-42C7-80A7-3FC12303ED77}</bePatch><bePatch>{443FD682-5373-40C4-A97B-BEDBBE96E077}</bePatch><bePatch>{772FBAFB-79EA-4BD1-8CA7-2D17CAB28C59}</bePatch></bePatchList><beRunning64Bit>1</beRunning64Bit><AdvertiseSecure>1</AdvertiseSecure><AdvertiseGMT>1416255905</AdvertiseGMT><AdvertiseGMTText>Mon Nov 17 20:25:05 2014</AdvertiseGMTText></Computer> BESERVER: [11/17/14 15:28:20] [8040] -1 PRINO End(101163): Time:16, nRet=000000 BENETNS: [11/17/14 15:28:20] [7824] Found agent record 2 for Server2.DOMAIN.COM. BESERVER: [11/17/14 15:28:20] [8040] 00 VSN EndWait: Server1 BESERVER: [11/17/14 15:28:20] [8040] 01 Server Configuration: Client removed: 8 BESERVER: [11/17/14 15:28:20] [5824] -1 PRINO End(101154): Time:16, nRet=000000 BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO End(101157): Time:16, nRet=000000 BESERVER: [11/17/14 15:28:20] [1268] -1 PRINO End(101156): Time:16, nRet=000000 BESERVER: [11/17/14 15:28:20] [2548] -1 PRINO End(101155): Time:16, nRet=000000 BESERVER: [11/17/14 15:28:20] [8040] -1 Client 'Server1' Disconnected:0xd847990 BESERVER: [11/17/14 15:28:20] [5824] -1 PRINO Start(101168): Object:MD_OBJTYPE_VSNMONITOR, Call:10001, Local:yes BESERVER: [11/17/14 15:28:20] [4744] -1 PRINO Start(101169): Object:MD_OBJTYPE_VSNMONITOR, Call:10001, Local:no BENETNS: [11/17/14 15:28:20] [7824] Disconnected from BE Database. BESERVER: [11/17/14 15:28:20] [2548] -1 PRINO Start(101171): Object:MD_OBJTYPE_VSNMONITOR, Call:10001, Local:no BESERVER: [11/17/14 15:28:20] [5824] 00 VSN Wait: Local BENETNS: [11/17/14 15:28:20] [7824] NRDS API - client disconnected. BESERVER: [11/17/14 15:28:20] [1268] -1 PRINO Start(101170): Object:MD_OBJTYPE_VSNMONITOR, Call:10001, Local:no BESERVER: [11/17/14 15:28:20] [4744] 00 VSN Wait: Server1 BESERVER: [11/17/14 15:28:20] [2548] 00 VSN Wait: Server1 BESERVER: [11/17/14 15:28:20] [1268] 00 VSN Wait: Server1 BESERVER: [11/17/14 15:28:20] [4744] 00 VSN Wait: Server1 BESERVER: [11/17/14 15:28:20] [2548] 00 VSN Wait: Server1 BEREMOTE: [11/17/14 15:28:20] [1428] [ndmp\ndmpcomm] - ndmpConnectEx : Control Connection information: A connection was established between end-points 172.30.1.52:54289 and 172.30.1.51:10000. BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: DoProcessingCycle starts BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: ProcessScheduleList starts BESERVER: [11/17/14 15:28:21] [7188] -1 EvaluateSchedule(Server1 Monthly Full Backup (First Friday)) dtNowUTC=41960.853021, dtNextDueDate=41979.166667, dtStartWindow=41960.166667, dtEndWindow=41961.166713 BESERVER: [11/17/14 15:28:21] [7188] -1 EvaluateSchedule(Server1 Daily Incrimental Backup (Mon-Thurs)) dtNowUTC=41960.853021, dtNextDueDate=41961.166667, dtStartWindow=41960.166667, dtEndWindow=41961.166713 BESERVER: [11/17/14 15:28:21] [7188] -1 EvaluateSchedule(Server1 Weekly Full Backup (2nd-5th Friday)) dtNowUTC=41960.853021, dtNextDueDate=41965.166667, dtStartWindow=41960.166667, dtEndWindow=41961.166713 BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: ProcessScheduleList ends BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: DispatchReadyTasks starts BESERVER: [11/17/14 15:28:21] [7188] -1 Dispatcher::doProcess( ) no ready jobs BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: DispatchReadyTasks ends BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: AbortTimedJobs starts BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: AbortTimedJobs ends BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: CheckForDeadJobs starts BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: CheckForDeadJobs ends BESERVER: [11/17/14 15:28:21] [7188] -1 CJobManagerBO::CheckCPSNotificationMonitor() Checking if CPS is installed BESERVER: [11/17/14 15:28:21] [7188] -1 CJobManagerBO::CheckCPSNotificationMonitor() Checking if CPS is installed BESERVER: [11/17/14 15:28:21] [7188] -1 Event: Global\RxService CREATED BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: FlushCache starts BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: FlushCache ends BESERVER: [11/17/14 15:28:21] [7188] 16 JobManager: DoProcessingCycle, elapsed time=3 msec I'm not sure how to set the verbosity on the agent side. If that's important to see, perhaps someone could direct me to some instructions on setting that up.1.9KViews0likes0CommentsRe: Backup Exec hangs when expanding Server in selection list
Yes, even though I can navigate to the servers shares via the start menu "\\server\sharename", if I add that path to User-defined selections the interface locks up in the same way. Here are the verbose level logs. I hope I did this correctly. Media Server: *************************************************************************** ***** SGMon log for \\\\Server1 ***** ***** Local Offset =05:00 ***** *************************************************************************** BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\shared] - FS_ResolveDevName: [\\Server2.DOMAIN.COM] BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\mb2] - MB2-Resolve returned 1 BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\notes2] - Notes Agent:CLNFileSystem::ResolveDeviceName BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\adc] - ADC_ResolveDeviceName: pid = 6240, checking \\Server2.DOMAIN.COM BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed. BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - GoodEvName(): Invalid EV device (\\Server2.DOMAIN.COM). BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed. BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - GoodEvName(): Invalid EV device (\\Server2.DOMAIN.COM). BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - Input Error (e000fe23) for Type: (43) BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\ev] - EVM_ResolveDeviceName: Function Enter BEREMOTE: [11/14/14 09:16:59] [7904] [beutil] - ApplyRegExp(): Invalid input (\\Server2.DOMAIN.COM). Parsing Failed. BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\ev] - EVM_ResolveDeviceName: Invalid device name (\\Server2.DOMAIN.COM). Parsing Failed. BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\ev] - EVM_ResolveDeviceName: Function Exit BEREMOTE: [11/14/14 09:16:59] [7904] [fsys\ntfs] - Not valid device name : \\Server2.DOMAIN.COM BEREMOTE: [11/14/14 09:16:59] [7904] [dsss\rpc] - RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: DOMAIN\administrator BESERVER: [11/14/14 09:16:59] [4024] -1 Client requested key (1415974787). BESERVER: [11/14/14 09:16:59] [4024] 01 Server Configuration: Client added: 9 BESERVER: [11/14/14 09:16:59] [4024] -1 Client 'Server1' connected('','DOMAIN\administrator'): 0x4e00d30 BESERVER: [11/14/14 09:16:59] [4024] 01 Server Configuration: Client removed: 8 BESERVER: [11/14/14 09:16:59] [4024] -1 Client 'Server1' Disconnected:0x4e00d30 BEREMOTE: [11/14/14 09:16:59] [7904] [ndmp\ndmpcomm] - Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000 BEREMOTE: [11/14/14 09:16:59] [7904] [ndmp\ndmpcomm] - ndmpConnectEx: Querying the neighbour advertisement cache to discover information on 'Server2.DOMAIN.COM' ... BENETNS: [11/14/14 09:16:59] [7212] NRDS API - client connected. BENETNS: [11/14/14 09:16:59] [7212] Connecting to BE Database. BESERVER: [11/14/14 09:16:59] [2940] -1 Client requested key (1415974787). BESERVER: [11/14/14 09:16:59] [2940] 01 Server Configuration: Client added: 9 BESERVER: [11/14/14 09:16:59] [2940] -1 Client 'Server1' connected('','DOMAIN\BackupAdmin'): 0xd87db40 BENETNS: [11/14/14 09:16:59] [7212] Successfully connected to BE Database. BENETNS: [11/14/14 09:16:59] [7212] Reading agent database record for Server2.DOMAIN.COM. BENETNS: [11/14/14 09:16:59] [7212] Found agent record 2 for Server2.DOMAIN.COM. BESERVER: [11/14/14 09:16:59] [2940] 01 Server Configuration: Client removed: 8 BESERVER: [11/14/14 09:16:59] [2940] -1 Client 'Server1' Disconnected:0xd87db40 BENETNS: [11/14/14 09:16:59] [7212] Disconnected from BE Database. BENETNS: [11/14/14 09:16:59] [7212] NRDS API - client disconnected. BEREMOTE: [11/14/14 09:16:59] [7904] [ndmp\ndmpcomm] - ndmpConnectEx : Control Connection information: A connection was established between end-points 172.30.1.52:63213 and 172.30.1.51:10000. MMC: [11/14/14 09:17:12] [0000] Buffer insufficient for RenderEvent for LiteRecord, Retrying with the correct buffer-122-The data area passed to a system call is too small MMC: [11/14/14 09:17:12] [0000] Buffer insufficient for RenderEvent for LiteRecord, Retrying with the correct buffer-122-The data area passed to a system call is too small MMC: [11/14/14 09:17:12] [0000] Buffer insufficient for RenderEvent for LiteRecord, Retrying with the correct buffer-122-The data area passed to a system call is too small MMC: [11/14/14 09:17:12] [0000] Buffer insufficient for RenderEvent for LiteRecord, Retrying with the correct buffer-122-The data area passed to a system call is too small MMC: [11/14/14 09:17:12] [0000] Trace Start:0End Index:26 And here is the verbose log from Server2 ************************************************************************* ***** SGMon log for \\\\Server2 ***** ***** Local Offset =05:00 ***** ************************************************************************* BEREMOTE: [11/14/14 09:17:26] [3472] [ndmp\ndmpsrvr] - Freeing unsued COM libraries As for any other relavant events, I did find one. Not sure how useful it is. It always comes right before the 1002 event on the media server and is just an Information level message (not a red alert). Fault bucket , type 0 Event Name: AppHangB1 Response: Not available Cab Id: 0 Problem signature: P1: BkupExec.exe P2: 13.0.5204.1270 P3: 52c732c7 P4: 7710 P5: 256 P6: P7: P8: P9: P10: Attached files: These files may be available here: C:\Users\administrator.CIIERIE\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_BkupExec.exe_f67fcbdfb7abeb3ced9b46f9dbc3e0c1cc13c211_413f1d22 Analysis symbol: Rechecking for solution: 0 Report Id: 06d98ecb-6c03-11e4-be7f-f01fafe1ccad Report Status: 01.9KViews0likes0Comments