Event 41021 - Archived items in Vault Store Waiting to be Indexed
All, Evault 8.0 - SP4 The VAC shows a Severity Status of Critical for the following: Archived items waiting to be indexed. The numbers is very high. I've checked for any Failed Indexes but none of them contain a "Failed" status for the Vault Store reported. I've also ran an "IndexCheck.exe" and noerrors are displayed. Enterprise Vault Journal archivinglinked to the Vault Store reported in the above error is working fine with no issues. Nightly backups were successful using the trigger filebecause the number of SAVESETS for the Vault Store listed in the above critical message shows a number way below the one displayed in that particular message. Question: Is this a concern that needs to be addressed immediatly? What can I do to assure that the above message no longer appears and the amount of archive items waiting to be indexed can be reduced? Thanks for your help! Dennis STS Symantec Enterprise Vault 2007 STS Symantec Enterprise Vault 8.0 for ExchangeSolved4.9KViews1like11Comments
Outlook Shared Mailbox Vault
I’m running into one hold up with how I need to use the Vault of a Shared Mailbox. When logged into Outlook as the shared mailbox profile everything works as expected, I can move emails into the Vault, delete emails in the Vault, etc. However, when I’m logged into Outlook with my individual profile I cannot add emails to the shared mailbox vault. I can see At the very minimum I need to be able to have everyone with access to the shared mailbox be able to put emails into the shared vault while logged into outlook under their individual profiles. Ideally all shared mailbox users would also be able to delete email from the shared mailbox vault while logged into with their individual profiles. Is it possible to set the Vault up this way? Thanks. - S. N.Solved2.6KViews0likes7Comments
EV support for Outlook 2010
We need an EV Outlook add-in service pack or upgrade that works in Outlook 2010. Your Enterprise Vault 9 product , not due until the end of the year, is far to late for us to wait. I am rather shocked that a company such as Symantec would not have already issued updates that provide functionality with major player new software. THis is a major disappointment. We need a working Outlook 2010 client for Enterprise Vault now.Solved2.1KViews1like17Comments
Symantec Enterprise Vault 10: Enterprise Vault is not availabale because of your outlook configuration.
Good afternoon, Outlook clients currently do not show the enterprise vault add-in. I believe this is due to RPC over HTTP as it works when I create an outlook profile manually (not using auto discover). I saw a previous post on this (http://www.symantec.com//connect/es/forums/ev-client-options-not-available-outlook-when-i-use-autodiscover-setup-outlook-profile) but it did not have a resolution. I would prefer not to have to recreate everyone’s profile, but reinstalling the add-in would be an option. Has anyone made any progress on this issue? The PCs are all onsite and part of the domain. Thank you, EdSolved2KViews0likes5Comments
There was an error loading this item - Error - 1073471288
Hi, I am having some issues with a handful of users. This is the scenarion: Two Exchange organisations, and two enterprise vault environments. Users have been migrated accross from one environment to another. Almost all users have worked except for a few. Im not 100% sure the process that was followed as it was done by another tech. Whey they try to open an achived item, it just displays theshortcut itemand says at the top of the email: There was an error loading this item -- some functionality may not be available If I click on that banner i get: An internal error occured on the web server. Error - 1073471288 19/09/2011 12:58:24PM If I drag this item out ofoutlook and ontothe desktop it opens perfectly fine. We are running EV 9.0.0.193 Outlook 2007/2010 Exchange 2010 on Windows 2008R2 64bit I have done a client trace but there is a lot of information. A line that stands out to meis: 19/09/2011 04:08:46.037[25916]: Downloading: (null)/download.asp?VaultID=1605C86561339834C8A5725868EEC04E31110000evsite&SaveSetID=201012220000000~201011240529010000~Z~50C1679FFB5C10BFE5C6C2D8F366E541&FormatType=Unicode&Client=EV9.0.1.1073-Outlook12&Format=MUD&AttachmentID=0 We did have some issues with the hidden mail message with the vault configurations and users get NULL for the web path etc, but disabling and renabling it. Another symptom is that the archive explorer is empty even though when running reporting on the vault store the users have items in their malbox. I have check that there are no failed indexes as well. Any suggestions would be great. Thanks Fernando ADDED: I have also checked the IIS logs for the connecting user and I have not bee able to see any errors.Solved1.9KViews0likes2Comments
Unable to retrieve archived item from Virtual Vault
Hello, I have a customer who is attempting to retrieve several items from thier Virtual Vault. Most items are returned properly, however there are also a considerable number that return the following error: Enterprise Vault is unable to retrieve this archived item. There was a problem opening this item. Try again later. The first line of the email body does show up properly in the preview pane in Outlook. However dobule clicking the message for retrieval produces the error listed above. If the customer opens the message through the Search Vault cleint then it is returned without error so we are reasonably certain this issue is specific to this customers Virtual Vault. The client is an XP SP3 client running Outlook 2007 SP. The EV client is the 9.0.0.1193.0 DCOM client configured for "HTTP-only" via policy. We turned up the EV_Cleint log to Informational (including Virtual Vault) and it appears that ther pertinent portion of the log would be as follows. Any ideas why the customer can open some items, but not others, yet everything seems to be retrievable from the customers online vault? ... 17/11/2010 19:02:51.893[2524]: HDR:SCHED: Seconds to next sync:77218 17/11/2010 19:02:53.173[1168]: EVMSP: <EVMSP-20101117-190244-327> [EVMSP::MSProviderInit] mapiVer: 0x00010010 17/11/2010 19:02:53.519[5144]: EVMSP: <EVMSP-20101117-190244-327> [EVMSP::MSProviderInit] mapiVer: 0x00010010 17/11/2010 19:02:58.058[1552]: CONTENT:STORE: [Offline Config] Maximum Store Size (MB): 11264 17/11/2010 19:02:58.101[1552]: CONTENT:STORE: ERROR :- Setting status of file to INVALID 17/11/2010 19:02:58.103[1552]: CONTENT:STORE: Filename is 'C:\Documents and Settings\USER_NAME\Local Settings\Application Data\KVS\Enterprise Vault\6E72F0963552D211933700805FA7C28E\error.db' 17/11/2010 19:02:58.107[1552]: CONTENT:STORE: Current status of DB is '4' 17/11/2010 19:02:58.111[1552]: CONTENT:STORE: ERROR :- Setting status of file to INVALID 17/11/2010 19:02:58.113[1552]: CONTENT:STORE: Filename is 'C:\Documents and Settings\USER_NAME\Local Settings\Application Data\KVS\Enterprise Vault\6E72F0963552D211933700805FA7C28E\error.db' 17/11/2010 19:02:58.119[1552]: CONTENT:STORE: Current status of DB is '4' 17/11/2010 19:02:58.123[1552]: CONTENT:STORE: ERROR :- Setting status of file to INVALID 17/11/2010 19:02:58.125[1552]: CONTENT:STORE: Filename is 'C:\Documents and Settings\USER_NAME\Local Settings\Application Data\KVS\Enterprise Vault\6E72F0963552D211933700805FA7C28E\error.db' 17/11/2010 19:02:58.129[1552]: CONTENT:STORE: Current status of DB is '4' 17/11/2010 19:02:58.133[1552]: CONTENT:STORE: ERROR :- Setting status of file to INVALID 17/11/2010 19:02:58.135[1552]: CONTENT:STORE: Filename is 'C:\Documents and Settings\USER_NAME\Local Settings\Application Data\KVS\Enterprise Vault\6E72F0963552D211933700805FA7C28E\error.db' 17/11/2010 19:02:58.140[1552]: CONTENT:STORE: Current status of DB is '4' 17/11/2010 19:02:58.144[1552]: CONTENT:STORE: ERROR :- Setting status of file to INVALID 17/11/2010 19:02:58.146[1552]: CONTENT:STORE: Filename is 'C:\Documents and Settings\USER_NAME\Local Settings\Application Data\KVS\Enterprise Vault\6E72F0963552D211933700805FA7C28E\error.db' 17/11/2010 19:02:58.150[1552]: CONTENT:STORE: Current status of DB is '4' 17/11/2010 19:02:58.154[1552]: CONTENT:STORE: ERROR :- Setting status of file to INVALID 17/11/2010 19:02:58.157[1552]: CONTENT:STORE: Filename is 'C:\Documents and Settings\USER_NAME\Local Settings\Application Data\KVS\Enterprise Vault\6E72F0963552D211933700805FA7C28E\error.db' 17/11/2010 19:02:58.161[1552]: CONTENT:STORE: Current status of DB is '4' 17/11/2010 19:02:58.167[1552]: CONTENT:STORE: ERROR :- Setting status of file to INVALID 17/11/2010 19:02:58.169[1552]: CONTENT:STORE: Filename is 'C:\Documents and Settings\USER_NAME\Local Settings\Application Data\KVS\Enterprise Vault\6E72F0963552D211933700805FA7C28E\error.db' 17/11/2010 19:02:58.173[1552]: CONTENT:STORE: Current status of DB is '4' 17/11/2010 19:03:00.429[5448]: EVMSP: <Acrobat Special pricing for DOE thru 31 August 2010> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:06.406[5448]: EVMSP: <Adobe Reader, versions> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:07.437[5692]: A COM error occurred: 0x80040201 17/11/2010 19:03:07.439[5448]: EVMSP: <Adobe> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040201 17/11/2010 19:03:07.443[5448]: EVMSP: <Adobe> [Common::GetFullItem] Reason for stub: 3 17/11/2010 19:03:07.455[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:07.578[5692]: A COM error occurred: 0x80040201 17/11/2010 19:03:07.579[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040201 17/11/2010 19:03:07.583[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Reason for stub: 3 17/11/2010 19:03:07.588[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:07.593[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Last error was NoAccess which can have multiple reasons many of which are quite normal for the EVMSP ranging from policy denying writable operations to the fact that archived items cannot be modified. If necessary, check more detailed EVMSP logging for the actual reason that the error was returned to the caller. 17/11/2010 19:03:07.602[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: You do not have permission to perform this Enterprise Vault operation. 17/11/2010 19:03:07.622[5692]: A COM error occurred: 0x80040201 17/11/2010 19:03:07.624[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040201 17/11/2010 19:03:07.628[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Reason for stub: 3 17/11/2010 19:03:07.633[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:07.638[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Last error was NoAccess which can have multiple reasons many of which are quite normal for the EVMSP ranging from policy denying writable operations to the fact that archived items cannot be modified. If necessary, check more detailed EVMSP logging for the actual reason that the error was returned to the caller. 17/11/2010 19:03:07.647[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: You do not have permission to perform this Enterprise Vault operation. 17/11/2010 19:03:07.667[5692]: A COM error occurred: 0x80040201 17/11/2010 19:03:07.669[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040201 17/11/2010 19:03:07.673[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Reason for stub: 3 17/11/2010 19:03:07.679[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:07.683[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Last error was NoAccess which can have multiple reasons many of which are quite normal for the EVMSP ranging from policy denying writable operations to the fact that archived items cannot be modified. If necessary, check more detailed EVMSP logging for the actual reason that the error was returned to the caller. 17/11/2010 19:03:07.692[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: You do not have permission to perform this Enterprise Vault operation. 17/11/2010 19:03:09.761[ 920]: 17/11/2010 19:03:14.083[5692]: A COM error occurred: 0x80040201 17/11/2010 19:03:14.085[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040201 17/11/2010 19:03:14.089[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Reason for stub: 3 17/11/2010 19:03:14.094[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:14.099[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Last error was NoAccess which can have multiple reasons many of which are quite normal for the EVMSP ranging from policy denying writable operations to the fact that archived items cannot be modified. If necessary, check more detailed EVMSP logging for the actual reason that the error was returned to the caller. 17/11/2010 19:03:14.108[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: You do not have permission to perform this Enterprise Vault operation. 17/11/2010 19:03:14.131[5692]: A COM error occurred: 0x80040201 17/11/2010 19:03:14.132[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040201 17/11/2010 19:03:14.136[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Reason for stub: 3 17/11/2010 19:03:14.141[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:14.146[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Last error was NoAccess which can have multiple reasons many of which are quite normal for the EVMSP ranging from policy denying writable operations to the fact that archived items cannot be modified. If necessary, check more detailed EVMSP logging for the actual reason that the error was returned to the caller. 17/11/2010 19:03:14.155[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: You do not have permission to perform this Enterprise Vault operation. 17/11/2010 19:03:14.177[5692]: A COM error occurred: 0x80040201 17/11/2010 19:03:14.179[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040201 17/11/2010 19:03:14.183[5448]: EVMSP: <MSLogon> [Common::GetFullItem] Reason for stub: 3 17/11/2010 19:03:14.188[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: Your changes could not be saved. You cannot modify the properties of items within your Virtual Vault. 17/11/2010 19:03:14.193[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Last error was NoAccess which can have multiple reasons many of which are quite normal for the EVMSP ranging from policy denying writable operations to the fact that archived items cannot be modified. If necessary, check more detailed EVMSP logging for the actual reason that the error was returned to the caller. 17/11/2010 19:03:14.203[5448]: EVMSP: <Adobe purchases> [Common::GetLastError] Returning text: You do not have permission to perform this Enterprise Vault operation. 17/11/2010 19:03:15.991[5448]: Exchange connection state: 1 CoreySolved1.8KViews0likes8CommentsEnterprise Vault V9 - New Features
Hi guys, I was just wondering if someone hasa detailedlist of the new features please? In particular, a client of mine is interested in the mobile device features, but i'm finding it quite hard to find out exactly how this works. For example... Is it an app/add-in that is installed on the phone to use these new features, or is it web based? Is it a free feature? Is it only compatible with certain mobile devices? Regards, LukeSolved1.6KViews0likes16Comments
Enterprise Vault 10.0.4 & Mavericks Menu Greyed out
Working in a production environment integrating Exchange 2007 EV10.0.4 wih Macs Office 2011. (Windows EV and Outlook 2010 already funstioning) I have searched these KB's on Symantec and cannot see an article specifically answering why after installing the DMG and hotfix 2 EV 10.0.4 the menubar options are all greyed out except: "Enterprise Vault Preferences" "Enterprise Vault Help Topics" "AboutEnterprise Vault" After logging into Outlook with an account setup script enabling online mail acocunt the toolbar or Ribbon is not appearing in Outlook either. The macs are 10.9.2 Mavericks and bound to the domain with valid Kerberos ticket in the /Library/System/CoreServices/TicketViewer. So how do the accounts verify authorisation on mac EV clients, I was hoping it was Kerbeors? Thanks for looking at this. Regards MattSolved1.5KViews1like4CommentsEvent Id 6592
Hi all, I have this message every 5 minutes in the event viewer : Event Type: Error Event Source: Enterprise Vault Event Category: Migrator Server Event ID: 6592 Date: 03/06/2010 Time: 09:58:22 User: N/A Computer: PREVAPP01 Description: Abnormal error occurred VaultId: CV Reference: %2 For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp Data: 0000: 49 6e 76 61 6c 69 64 20 Invalid 0008: 70 6f 69 6e 74 65 72 20 pointer 0010: 20 5b 30 78 38 30 30 30 [0x8000 0018: 34 30 30 33 5d 4003] Can you please help me. Regards,1.5KViews0likes15Comments
Event Id 6592
Hi all, I have this message every 5 minutes in the event viewer : Event Type: Error Event Source: Enterprise Vault Event Category: Migrator Server Event ID: 6592 Date: 03/06/2010 Time: 09:58:22 User: N/A Computer: PREVAPP01 Description: Abnormal error occurred VaultId: CV Reference: %2 For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp Data: 0000: 49 6e 76 61 6c 69 64 20 Invalid 0008: 70 6f 69 6e 74 65 72 20 pointer 0010: 20 5b 30 78 38 30 30 30 [0x8000 0018: 34 30 30 33 5d 4003] Can you please help me. Regards,