Event Id 6592

Hiya,

What version of EV are you?  Are you currently doing pst migrations?  If yes, server, client, or wizard?

Also, are you storing to Centera?

Hi,

Sorry for the late answer. I'm in EV 8.0 and we are not doing pst migration for the moment. Also we are not storing to Centera.

Regards,

Hi,
I have captured a dtrace of migratorserver.
You ca find bellow a part of the log file where the error appear :

1711    09:15:58.614     [10808]    (MigratorServer)    <5612>    EV:L    CCB: SetMaxDBSize (Entry) |
1712    09:15:58.614     [10808]    (MigratorServer)    <5612>    EV:H    CCB: SetMaxDBSize|CCB: Max DB Size:524288000
1713    09:15:58.614     [10808]    (MigratorServer)    <5612>    EV:M    CCB: SetMaxDBSize (Exit) |
1714    09:15:58.614     [10808]    (MigratorServer)    <5612>    EV:L    CCB: InitXML (Entry) |
1715    09:15:58.614     [10808]    (MigratorServer)    <5612>    EV:M    CCB: InitXML (Exit) |
1716    09:15:58.614     [10808]    (MigratorServer)    <5612>    EV:L    CCB: FetchAttribute (Entry) |
1717    09:15:58.614     [10808]    (MigratorServer)    <5612>    EV:H    CCB: FetchAttribute|CCB: FetchAttribute threw E_UNEXPECTED
1718    09:15:58.614     [10808]    (MigratorServer)    <5612>    EV:M    CCB: FetchAttribute (Exit) |
1719    09:15:58.614     [10808]    (MigratorServer)    <1764>    EV:L    CStoreAccessor::SelectStore (Entry) |
1721    09:15:58.630     [10808]    (MigratorServer)    <1764>    EV:M    CStoreAccessor::SelectStore (Exit) |The parameter is incorrect.  [0x80070057] |
1722    09:15:58.630     [10808]    (MigratorServer)    <1764>    EV:L    CStoreAccessor::IsDeletePermitted (Entry) |
1723    09:15:58.630     [10808]    (MigratorServer)    <1764>    EV~E    Event ID: 6592 Abnormal error occurred | |VaultId:   CV |Reference: (null) |
1724    09:15:58.630     [10808]    (MigratorServer)    <1764>    EV:M    CStoreAccessor::IsDeletePermitted (Exit) |Unspecified error  [0x80004005] |
1725    09:15:58.630     [10808]    (MigratorServer)    <1764>    EV:M    (pstprovider)ClosePST() - Entering Routine
1726    09:15:58.630     [10808]    (MigratorServer)    <1764>    EV:M    (pstprovider)ClosePST() - Exiting Routine
1727    09:15:58.630     [10808]    (MigratorServer)    <5612>    EV:L    CCB: AdviseCCA (Entry) |
1728    09:15:58.646     [10808]    (MigratorServer)    <5612>    EV:M    CCB: AdviseCCA (Exit) |

Regards,

I would recommend getting support involved.  My suspicion is there is something amiss with your configuration and a hands on view is the best way to troubleshoot this type of issue.

As for the Event ID, I personally have never came across that one.  Are there any other events listed with it?  How about if you restart the Admin task, do you see any warnings or errors when you start up?

Thank you for your help.

I have also the event id 6843 and 6796 during the collector task.

Event Type:    Error
Event Source:    Enterprise Vault
Event Category:    Storage File Watch
Event ID:    6796
Date:        16/06/2010
Time:        10:17:05
User:        N/A
Computer:    EVAPP01
Description:
A COM exception has been raised.
The specified Saveset filename was invalid.   [0xc0041ab0]
Internal reference
.\VaultStoreDB.cpp (CVaultStoreDB::AddToCollection) [lines {...,5864,5867,5868,5869,5870,5871,5872,5873,5874,5877,5880,5883}] built Nov 27 20:39:34 2008
 
An exception is raised when a process encounters an unexpected fault.

-----------------------------------------------------------------------------------------------------------------------------------
Event Type:    Error
Event Source:    Enterprise Vault
Event Category:    Storage File Watch
Event ID:    6843
Date:        16/06/2010
Time:        10:17:05
User:        N/A
Computer:    EVAPP01
Description:
A Collector encountered an error.

Reason: The specified Saveset filename was invalid.   [0xc0041ab0]
PartitionEntryID: 1CABE6394B2D5B447B00FABE0DA4FADCD1q10000prgieevserver1
Problem Saveset: FF820CD35DF84108A56EE243DB278D2
Method: CCollector::CreateCollection


I didn't find the Admin task, maybe you talk about Admin Service ?

Yes I meant restart the Admin Service.  Can you look on the properties of your Vault Store Partition and tell me if you are inabled for Collection and Migrate?

I can not restart the Admin Service because we are in production but we have restarted it 10 days ago and there is no error message in the event viewer.
In the properties of the VaultStore partition, Collection is enabled but not migrate.

So are the errors occurring only during the collection scheduled time?  You might have some saveset issues with consistency. 

You might could try this:

http://support.veritas.com/docs/329472