Does More than one Techn work at Symantec?????
1. NO ONE IS ANSWERING THE PHONE ANYWHERE AT SYMANTEC 2. YOUR PHONE SYSTEM IS REPORTING 1 MIN THEN OVER AN HOUR 3. I WAS ON HOLD OVER TWO HOURS 4. I HAVE ANOTHER ISSUE WITH BACKUP EXEC 5. EVEN YOUR SYMANTEC OPERATORS CANT GET THROUGH TO SUPPORT 6. MY ONLINE SUPPORT IS IN AN ORIENTAL LANGUAGE 7. YOUR ONLINE CHAT SUPPORT DOESNT WORK. NOONE IS THERE EITHER I've been on hold all morning. Don't listen to "The Customer Hold the Longest. is X min. It goes up and down and noone ever answers.
System Recovery 2013 not running backups
This has been king of a pain to diagnose. Basically, the system is not running backups on schedule. I can run them just fine manully but the are not running at the scheduled time for the backup. There are no log messages in either System recovery or in Event Logs. Any information would be helpful. Thanks, Karl
How to restore an backup of system after re-installing windows
Hi, I installed Symantec System Recovery backed up my system. It produced a file\folder package as seen in the attachment (capture001.png). I then restored my system to factory defaults This is esentially a complete re-install of windows from a recovery partition I then did the experimentation that I needed to do with "fresh" system I then re-installed Symantec System Recoveryand was looking to restore back to the original backed up version, but am not sure how to do that. The obvious route of using "Recover my Computer" is intended for when the backups have been taken on the same system. In my case I've done the windows re-install in between so obviously in that table there's no backups listed. Then I thought there must be a way to import the backup I have stored (capture001.png) There'sRecover my Computer\Tasks\Custom recovery option which brings up a wizard that requires to provide a single recovery point filename and expected filetype is V2I In my backu upfolder I have 3 of those (I asume tehre were 3 partitions backed up in the process of doing full system backup) So which one should I pick? (Capture002.png) Should be the C Drive I suppose, but I'm not sure. I wonder if there's some magic way to restore all 3 of the files at the same time? Also if I'm restoring the C: should I be choosing all of these options (Capture003.png) ? How would this restore work if I'm restoring the system of which I'm currently running of? Does it reboot and then do some magic before windows has loaded? Surely windows c drive cannot be overwritten while OS is runing of off the same drive. Any advice would be helpful. Thanks
First Backup image to external HDD getting Error ED800012 SSR 2013
Hello All i have a problem with one home user using SSR 2013.We have a policy for home users to execute a backup job at 12:45 each day to an external HDD. it works fine except for one user that is getting the bellow error each time. Error EC8F17B7: Cannot create recovery points for job: LOCAL USB. Error ED800012: The internal structure of the recovery point file (CRC Validation) is invalid, damaged or unsupported. any ideas?