Disks drives not shown (System Recovery 2011, 2013)

If you installed SSR 2013 over SSR 2011then you would have taken the 2011 settings with it.

Best to uninstall  and reinstall 2013 or clear the history by stopping the SSR service and deleting the .pqh files.

Deric 

tried that (uninstall and clean install), but the result was the same...

Did you clear the history by stopping the SSR service and deleting the .pqh files.

Deric

where are these .pgh files saved ?

When you uninstalled SSR and selected to delete all settings the files would have been deleted.

If not then go to Windows, Tools and Folder Options then View and enable "Show Hidden Files, Folders and Drives.

Then navigate to the directory eg. C:\ProgrammeData\Symantec\SymantecSystemRecovery\History and delete all the .pqh files. and schedule if necessary.

Restart the services or reboot the computer.

Deric

Easy way to tell if it's a problem with the upgrade or history files would be to boot to the recovery disk and see if the partitions are visible.

The main reason why they would not be visible is partition problems.  I know that seems very unlikely since it was working fine before but if you want to rule that out please post a partinfo.

Go into the Program\SymantecSystemRecovery\Utility folder and double click partinfo,exe  It will make a text file in that same location called partinfo.txt.  You can attach it to a post by using the file attachment button below the text input box.

Dave

Deleted the .pgh files from /history - restarted services/ rebooted, the problem is still there..

i attached the partinfo.txt file..

Try to shrink the partitions which are not shown by some MB: https://www-secure.symantec.com/connect/forums/cannot-see-drives-system-recovery-2013

If you think back I'm sure the problem started when you installed Linux.  It looks like you used the Gparted tool from within the Linux setup to rearrainge the drive to be able to install the Linux partitions.

I have seen this several times recently but I can't seem to remember how it was resolved, I'll look at it more later but I have a hard time believing the starting sector of your EXT2/3 partition. If your going to try resizing any partitions I would suggest you try nudging that one back a little. Shrink the starting point of that partition back a few MB's because you can clearly see that the starting sector of it should not be the same as both the epbr and the unallocated space.

But please do so at your own risk.

Dave

I've installed Ubuntu (12.04 at the time, the same day i've configured the Windows 7 partition also back on April, 2012). Ubuntu was upgraded to 12.10 on October and Symantec System Recovery was still working after that .

So it's not a problem with installing linux on the machine ..