Forum Discussion

cyclingcpa's avatar
cyclingcpa
Level 4
11 years ago

SSR 2013 VProConsole stopped working

 

 

I just installed 2013 SSR desktop and have defined 2 backup jobs that have worked fine.

Windows 7 Pro 64 bit SP1 6.1.7600.16385

Cannot open program from system tray or task bar.

Get this error. SSR 2013 VProConsole stopped working

Error is attached.

Ghost 15 completely removed in add/remove programs.

I am dead in the water here.

Thanks.

Bob

 

Backup and Recovery
SSR 2013
Symantec Event
System Recovery
System Recovery console-UI
Windows 7
  • cyclingcpa's avatar
    cyclingcpa
    11 years ago

    To all,

    Solved!

    After persevering here and with Satheesh it turns out the "user.config" file was corrupted. Please see

    http://www.symantec.com/business/support/index?page=content&id=TECH168236 and section "Solution."

    Thanks to Satheesh and all who offered help.

    Bob

  • TRaj's avatar
    TRaj
    Level 6
    11 years ago

    Go to the task manager , kill the process of VProconsole.exe

    Go to C:\Program Files\Symantec\SSR\Agent\ Double click on VProTray and let know if the Icon is visible and running fine

    Restart the service of SSR and Symtrack service and only then launch the console for SSR ( note please do not run VProtray and immideately launch SSR console )

    Hope this helps !

  • cyclingcpa's avatar
    cyclingcpa
    Level 4
    11 years ago

    Hi to All, 

    I hope this narrows down the VProConsole Stopped Working issue.

    Latest error message 1/24/14 4:27 PM EST

    See Screen shot attached

    Contents here:

    Details
        Data
            System.Collections.ListDictionaryInternal
        Inner Exception
            Root element is missing. (C:\Users\Bob\AppData\Local\Symantec_Corporation\VProConsole.exe_Url_kxlpbdmblx3qv0os45znoa34bnjedjqv\11.0.1.0\user.config)
        Message
            Configuration system failed to initialize
        Source
            System.Configuration
        Stack Trace
               at System.Configuration.ConfigurationManager.GetSection(String sectionName)
               at System.Xml.Serialization.TempAssembly..ctor(XmlMapping[] xmlMappings, Type[] types, String defaultNamespace, String location, Evidence evidence)
               at System.Xml.Serialization.XmlSerializer..ctor(Type type, String defaultNamespace)
               at Symantec.UI.UsageAnalysis.Util.DeserializeFromXml[T](String path)
        Target Site
            GetSection
     
    Still dead in the water here. Would like to wrap this up so I can do a test restore.
        
    Thanks a bunch.
    Bob
  • TRaj's avatar
    TRaj
    Level 6
    11 years ago

    Hi,

    You mentioned 

    Services Running

    Symantec System Recovery (automatic)

    SymTrackService (manual)

    Not running

    SymSnapService (manual)

     

    However , SSR 2013 only has SSR service and SymtrackService.

    SymsnapService is the service which remained from SSR 2011 uninstall.

     

    You can perform a manual the following 

    1. Disable SymsnapService , restart SSR and symtrackService and check if the console works.

    2. Try to connect to the console from a different machine 

    If you have SSR on a different machine , then go to SSR console -> Computers ( On the very top ) -> Add the computer ( Faulty machine ) -> Try to launch the console after adding and check if this works.

     

    Hope this helps !

     

  • cyclingcpa's avatar
    cyclingcpa
    Level 4
    11 years ago

    Hi Traj and all, 

    Still getting error "SSR 2013 2013 VProConsole has stopped working."

    Still looking for solution and dead in the water here. Per your comments above:

    For background I am former Ghost 15 user. Did Ghost 15 use SymSnapService?

    SymsnapService is not running. See screen shot attached.

    Both services Symantec System Recovery (Automatic)  and SymtrackService (Manual) were stopped and started. Both show "started."

    I have only one PC.

    Looking forward to a solution so I can test restore.

    Thanks.

    Bob

     

     

     

     

  • cyclingcpa's avatar
    cyclingcpa
    Level 4
    11 years ago

    Hi to All,

    So still looking for a solution here. 

    I would prefer to solve this on the forum if possible. See the post 1/23 for error message.

    Anyone else have any thoughts?

    Should I open a case?

    Thanks very much.

    I appreciate your time.

    Bob

  • TRaj's avatar
    TRaj
    Level 6
    11 years ago

    Sorry for a late reply , since you use Norton , I don't really know if Norton used "SymsnapService" however a previous version of SSR called SSR 2011 used "SymsnapService"

    What you need to do is Right click on SymsnapService -> Properties -> Click on Disable -> click on OK

    Also go to C:\Program Files (x86)\Symantec\Symantec System Recovery\Shared\Drivers\win64\win64-x64

    and copy the files and paste it on  C:\Windows\System32\drivers ( if 64 bit machine )

    And check if it works

    It it still does not work

    send me the file C:\Program Files (x86)\Symantec\Symantec System Recovery\Console\VProConsole.exe

  • cyclingcpa's avatar
    cyclingcpa
    Level 4
    11 years ago

    Hi Traj, 

    Traj says

    Sorry for a late reply , since you use Norton , I don't really know if Norton used "SymsnapService" however a previous version of SSR called SSR 2011 used "SymsnapService"

    What you need to do is Right click on SymsnapService -> Properties -> Click on Disable -> click on OK

                As noted above SymSnapService is not running and not found in   "Services."  The running            services            are Symantec System Recovery - Started (Automatic) and SymTrackService -            Started (Manuel)            See screen shot posted 27 Jan 2014.

    Also go to C:\Program Files (x86)\Symantec\Symantec System Recovery\Shared\Drivers\win64\win64-x64

    Please note that SSR is not in the above location but here:

    SSR is in OS(C:)\ Program Files\Symantec\Symantec System Recovery\Shared\Drivers\win64\win64-64

    See Screen shot for location of SSR

    and copy the files and paste it on  C:\Windows\System32\drivers ( if 64 bit machine )

    Done. I pasted the 3 files that are on the attached screen shot.

    And check if it works

    Did not work.

    It it still does not work

    send me the file C:\Program Files (x86)\Symantec\Symantec System Recovery\Console\VProConsole.exe

    Again the location on my machine is same as above....C:\Program Files\...(not Program Files (x86)

    I cannot send you this .exe file. This extensiton not accepted for upload. There are two VProConsole.exe files. See screen shot attached.

    Thanks very much for your help.

    Bob

  • cyclingcpa's avatar
    cyclingcpa
    Level 4
    11 years ago

    Hi Traj,

    Here is a new error message as of this AM. This issue open since 21 Jan 2014. Can you open a tech support request? I am pressed for time to get this issue resolved.

    Thanks for your time. 
     
    Bob
     
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: VProConsole.exe
      Application Version: 11.0.1.47662
      Application Timestamp: 5177ae9f
      Fault Module Name: KERNELBASE.dll
      Fault Module Version: 6.1.7601.18229
      Fault Module Timestamp: 51fb1677
      Exception Code: c000041d
      Exception Offset: 000000000000940d
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: 6ace
      Additional Information 2: 6ace387bdfad10536fbca667634f95ee
      Additional Information 3: 26ab
      Additional Information 4: 26abda98031dbb0ab5b86d3708132005
  • cyclingcpa's avatar
    cyclingcpa
    Level 4
    11 years ago

    HI Traj and All,

    Go to the task manager , kill the process of VProconsole.exe

    Done.

    I have tried the following steps in this order several times without success. VProConsole.exe is not showing in processes after the following steps.

    Go to C:\Program Files\Symantec\SSR\Agent\ Double click on VProTray and let know if the Icon is visible and running fine.

    Done. Icon is visible Yellow triangle status "Attention Needed"

    Restart the service of SSR and Symtrack service and only then launch the console for SSR ( note please do not run VProtray and immideately launch SSR console )

    After killing VProConsole the SSR and Symtrack service were running. I stopped and restarted. Then ran SSR Console.

    Same error message. VProConsole has stopped.

    During these few attempts received this error:

    Error ECB00005: File C:\Program Files\Symantec/Symantec System\Console\VProConsole_exe cannot be opened. 

    Other background: I have a custom SRD. From the system tray icon "About" I have run live update and SSR is current at 11.0.1.47662 downloaded Friday 1/17/14 No VProConsole issues until 1/21/14 about 4:00 PM. I have RPS and IRP backups prior to that time.

    Processes Running

    VproTray.exe

    Not running

    VProconsole.exe (killed)

    VproSvc.exe (Was running but stopped...I did not kill it )

    Services Running

    Symantec System Recovery (automatic)

    SymTrackService (manual)

    Not running

    SymSnapService (manual)

     

    Other background:

     

    From the system tray icon I can right click and access:

    "Welcome to the define Backup Wizard"

    "Recover my computer"

    "Options"

    But when I cancel these screens I get the ominous VProConsole has stopped working.

    Interesting that I can access system tray right click "Options" which signs on to VProConsole. I am now in the screen Options - Bob PC. My primary destination for backup is "A" an external hard disk and is marked "unavailable." The other EHD  "B" and "C" are unmarked so I assume that means available.

    I will restart the system and see if I can get "A" the primary destination for backup to become "available."

    Yes, now all EHDs are recognized.

    Closing the "Options - Bob PC" still gives "SSR 2013 VProConsole has stopped working."

    Backup jobs run (edited 1/23/14)

    I ran a backup job from the system tray and with a right click "Run Backup Now" and green check splash screen confirmed "Succeeded" I confirmed the jobs ran by checking the backup destination A B and C above and all show incremental backup. So SSR 2013 backing up but I cannot open the program via VProConsole. I just clicked on the SSR system tray icon and the icon disappeared. I will start the service above and try and get the icon back. 

     

    Still looking for solution. Still dead in the water. I continue to get SSR 2013 VProConsole has stopped working

    Thanks and appreciate the help.

    Bob

    Edit comment 1/22/14 3:01PM

     

    The Readme file says Microsoft .NET Framework 2.0 SP2 is needed by SSR for installation and .NET 4.0 or later required by to run SSR. SSR installation program is supposed to automatically install both .NET above on your PC if not present.

    Installed on my system:

    NET 4.0.30319

    NET 2.0.50727 (no mention of SP2)