MSP/XSP Partners - No Communication or Source of Info?
I've been a Symantec Partner, selling products primarily through the MSP/XSP selling program, for about 3-4 years. The way I find out that products are being discontinued is when I fill out my quarterly usage report and find that the product is missing from the price list. When BackupExec.cloud was discontinued, my customers were notified about 3 months before I, the partner, was notified. Am I the only one that doesn't get any information from Symantec except high level communication, such as the announcement that Veritas is to be split off? How do partners keep up to date? Also, I find it terribly difficult to get information about Symantec's various products. How do partners learn the details about Symantec's various products?The provided training only gives sales information and not information on what the product actually does. Representatives are hard to reach and don't seem to know the products very well. I'm hopeful that the Symantec/Veritas split will solve some of the communications/information issues as I've been frustrated for too long.1.1KViews1like0Comments
Upgrade backup appliance 3600 R2 to R4
Hello, I have received a notification from symantec that the upgrade for the backup exec appliance R2 and R3 to the new R4 is now available... anyone knows of any documentation or steps or notes about the how to perform the upgrade? the appliance currently uses windows server 2008 R2 and backup exec 2012. what will be upgraded exactly? the backup exec. version or both the OS and the backup exec.? appreciate any input on this.Solved1.6KViews0likes3CommentsBackup Cluster Hyper-v Subnet
Hi, Forgive my English first, I have configured a Hyper-V cluster with two nodes and a storage cabin. When I make a backup of the cluster gives me a different subnet always bug, there is a specific procedure for backing up a cluster of hyper-v on the other subnet. Version agents, Cluster Subnet Backup Cluster subet production Name server CSV Cluster thank you,Solved1.1KViews0likes4Comments
Backup agent on windows Cluster
Hi, I have a Windows cluster running MS SQL server. I want to install the backup agent on it in order to take the backup, I am wondering if I will install the agent on each node using the node name or I will install it on the cluster using the cluster name ? RegardsSolved1.3KViews1like3Comments
How to obtain Backup Exec NFR licenses thru the Partnernet portal
Can someone provide the exact location where in the portal you must go to request the Not For Resale partner keys? I'm looking thru it and trying to find it, even the support chat did not provide the information other then the link to partner net :-( Thanks in advance AMVSolved3.1KViews1like1CommentAppliance WebUI does not display information
Hello We are using BE3600R2 and whenever we using WebUI we are unable to find details related to Disk Raid Battery It says No disk No Raid and No battery. Please find the attached screenshot for more information. Thank you in advanceSolved912Views1like3Comments
Backup Exec 3600 appliance backup VMware vSphere 5.5 issue
Hello Symantec Team, I have a client who is facing some backup challenges. Infrastructure: Backup technology: Symantec Backup Exec 3600. This is an appliance that comes with a Windows 2008 OS preinstalled. Virtual infrastructure: VMware hosts 5.5, multiple hosts in a cluster, multiple VMs all Windows OS[2008,R2/2012] Issue: We have been unable to backup hosts using the Symantec Backup Appliance. We have a number of Centos hosts that Symantec does not support using the file level backup so we wanted to back up the complete image. We tried doing this and was unsuccessful. We had a dhcp server that actually crashed when the backup ran at night and resulted in a network outage the following morning. There is also a physical host that we are unable to backup . As we discussed most of our servers are not part of our enterprise AD domain. We have a few that is part of a standalone domain that the network group uses. Ultimately, we would like to have all the hosts in our vmware environment backed up. There is also a critical standalone host that runs Windows 2003 that we need to backup as well Any ideas to resolve this issue? Please provide an action plan, key points to focus, and thoughtsSolved472Views0likes1Comment
