Remove a Users Mailbox from Enterprise Vault Mailbox Archiving
How to Remote a User from Enterprise Vault (EV) mailbox Archiving Outlook for Windows I have had quite a few people ask to be removed from EV archiving for some reason or another. I recently had to spend a lot of time doing it and wanted to share with some people in hopes of making their job a little easier. It is a multi step process that must be carried out in order and will require the users interaction. Situation: A user in your environment needs to be removed from mailbox archiving and wants their Outlook to be like it was before EV was implented. The Fix: Export the users Archive to PST just in case something goes wrong. Use the export to PST option in Export Archive wizard. Basically, make a backup! Use the 'Export Archives to their original mailboxes' This will create duplicate items. The original message and the stub will exist. This action can re-create folders the user has deleted and will restore items to the original location when it was archived. You must make sure the mailbox in Exchange has enough room for growth as the mailbox will grow when you export the items from the mailbox back to the archive. http://www.symantec.com/business/support/index?page=content&id=TECH35614 NOTE: This will also disable the users archive in EV. http://www.symantec.com/business/support/index?page=content&id=TECH50905 This is the only way to do this. http://office.microsoft.com/en-us/outlook-help/find-messages-or-items-with-a-search-folder-HA010354954.aspx See below for details on making the search folder. Use EVPM to Zap the EV properties from the user’s mailbox in Exchange. If EVPM wasn’t enough, remove the Hidden messages from the mailbox locally to clean up the Outlook mail client. (Optional, but I would do it to be through) EV might not delete the archive immediately. The server may be busy or waiting for another task to complete. Just follow up the next day. Create an Outlook search folder to locate all the mail stubs and delete them. Remove the user from the AD group that made them part of EV. Uninstall the Outlook plugin/add-on from the user’s mail client. Delete the user from EV. Optional: Skip step two and just delete the archive. Do the rest of the steps and give the user the PST you created in Step 1. Or you could open the PST data file in Outlook and drag the messages back into a folder on the OST (Users exchange mailbox). This will merge the PST archive back onto the Exchange database for that user (aka…their mailbox). Search Folder: Right Click “Search Folders” in the Navigation pane of Outlook. Choose “New Search Folder”. Give the search folder a name and choose the “Criteria”, then choose Advanced. The Field should be “Message Class” contains, Value= EnterpriseVault. Save your folder. This will find all the EV mail stubs in the users mailbox so you can delete them.
Unable to open archived items in a shared mailbox.
Dear Experts, a Weird problem: I can open archived items in a number of shared mailboxes without any trouble at all. However in one shared mailbox, the following process occurs. I click on the item shortcut, this is followed by a dialogue box with a green progress bar and 'Enterprise Vault is retrieving your item.'and 'Your password may be required...' A further 'Windows Security' dialogue box opens listing my domain\userid and requiring a password to be entered. If I enter the password, the 'Windows Security' panel closes and reopens again with the same credentials (my credentials). If I respond with a 'Cancel' instead of the password, I receive the content of the shortcut item, with a dark grey band containing the legend "Thisitem was archived by Enterprise Vault on 14 June 2014 14:47:38" and "There was an error loading this item - some functionality may not be available". If I click on View the original item, which is displayed in the body of the shortcut, as a link, I am again prompted with my domain\userid credentials. I enter my password and receive the disappointing result of a new browser panel that contains the helpful legend 'Symantec Enterprise Vault - Error' on a yellow background with, on a new line: 'You do not have access to this vault'. I have checked the access control rights for the shared mailbox - they appear to be correct. I checked the access control rights for the archive in Enterprise Vault via the VAC and they do not appear to be incorrect. [There are some users/ groups with automatically set access rights that I can neither change nor delete. I do not know how to use the oft referred to "zap process".I'm sure that it is simple if you've seen it used, but I've never seen it used !!] This ocurrs for any archived item in this particular shared mailbox. I can still open archived items in other shared mailboxes. I am clearly missing something obvious in this process. a touch of not seeing the wood for the trees, possibly. Please put me on the path to joy and success ?