New in 7.7: The NETBACKUP LOGGING GUIDE!
One of the cooler things to come with our NetBackup 7.7 release is a brand new manual called the Logging Reference Guide - 155 pages of (hopefully) EVERYTHING you would need to know about how NetBackup logs, what logs, what logs WHERE, and how to use logs to troubleshoot your issues as well as what support's gonna ask you for if you end up opening a case with US. Our super Technical Publications team sought a lot of Engineering AND Support input to help make this manual the best it could be. Put this one on your summer reading list! NetBackup 7.7 Logging Reference Guide http://symantec.com/docs/DOC8600 bit.ly/770LBN | APPLBN | 761LBNGeneral database backup error troubleshooting
When troubleshooting database backups, it is important to remember that a database backup is in principle an user initiated backup, so the backup is actually started from the client by the script/database backup api. The database backup is more sensitive to name resolution than file backup, partly because of the above Places to look for information/things to do: The activity monitor, probably where you would see the error first. Talk with your DBA <- This is a very very important step!! The bphdb log folder which gives the script exit status, environment information and other things there can help figure out what the issue is. The dbclient log folder with 777 permission which gives detailed information about the backup done by the database api e.g. rman The database api's log e.g. rman messagelog The database's log e.g the alert log for Oracle The OS system logs, but often this a copy of the messages from the database's logs If none of this gives an indication of the problem run the script from a prompt if possible, as this might give an output not catched by any of the logs In case of layered scripts like Oracle, first run the cmd/shell script as administrator/root, then run the rman script as administrator/oracle user Sometimes it is necessary to run the scripts one line of time to catch the error In my experience this approachenables you to find most of the issues with the database backups
Cross restore problme. cannot write data to socket, 10054
Hi again. So, I am trying to do a cross restore, but keep getting this error message. I have tried a bunch of things, yet nothing seems to work. Server: Windows 2008 R2, Netbackup 7.1.0.4 Source client: windows 2003, netbackup 7.1.0.4 client. Physical server. Destination client: Windows 2008 R2, Netbackup 7.1.0.4. Virtual server, with VMware. Has a 1tb lun assigned. This is a file server I am trying to virtualize, so I want to move all my data from the source to the destination. I tried restoring files from the source to the source, and the destination, to the destination. No problem there. But each time I try to go from Source to Destination, I keep getting the same error: 22/08/2012 05:26:46 p.m. - begin Restore 22/08/2012 05:28:45 p.m. - 1 images required 22/08/2012 05:28:45 p.m. - media HPZ950 required 22/08/2012 05:28:45 p.m. - media HPZ963 required 22/08/2012 05:28:48 p.m. - restoring image kamino_1345355900 22/08/2012 05:28:49 p.m. - Info bpbrm(pid=7872) korasa is the host to restore to 22/08/2012 05:28:51 p.m. - Info bpbrm(pid=7872) telling media manager to start restore on client 22/08/2012 05:28:53 p.m. - Info bptm(pid=5528) Waiting for mount of media id HPZ950 (copy 1) on server myarsw00403bk01. 22/08/2012 05:28:53 p.m. - started process bptm (5528) 22/08/2012 05:28:53 p.m. - mounting HPZ950 22/08/2012 05:28:53 p.m. - Info bptm(pid=5528) INF - Waiting for mount of media id HPZ950 on server myarsw00403bk01 for reading. 22/08/2012 05:28:53 p.m. - requesting resource HPZ950 22/08/2012 05:28:53 p.m. - granted resource HPZ950 22/08/2012 05:28:53 p.m. - granted resource HP.ULTRIUM4-SCSI.000 22/08/2012 05:28:54 p.m. - Info bpbrm(pid=7120) korasa is the host to restore to 22/08/2012 05:28:56 p.m. - connecting 22/08/2012 05:28:57 p.m. - Info bpbrm(pid=7120) start tar32 on client 22/08/2012 05:28:59 p.m. - Info tar32(pid=3644) Restore started. 22/08/2012 05:28:59 p.m. - connected; connect time: 00:00:03 22/08/2012 05:29:33 p.m. - mounted; mount time: 00:00:40 22/08/2012 05:29:33 p.m. - Info bptm(pid=5528) HPZ950 22/08/2012 05:29:34 p.m. - Info bptm(pid=5528) INF - Waiting for positioning of media id HPZ950 on server myarsw00403bk01 for reading. 22/08/2012 05:29:34 p.m. - positioning HPZ950 to file 81 22/08/2012 05:30:50 p.m. - positioned HPZ950; position time: 00:01:16 22/08/2012 05:30:52 p.m. - begin reading 22/08/2012 05:30:53 p.m. - Error bptm(pid=5516) cannot write data to socket, 10054 22/08/2012 05:30:53 p.m. - Info bpbrm(pid=7872) child done, status 13 22/08/2012 05:30:53 p.m. - Info bpbrm(pid=7872) sending message to media manager: STOP RESTORE kamino_1345355900 22/08/2012 05:30:53 p.m. - Error bptm(pid=5516) The following files/folders were not restored: ********************** a bunch of files ****************** 22/08/2012 05:30:53 p.m. - Error bptm(pid=5516) more than 10 files were not restored, remaining ones are shown in the progress log. 22/08/2012 05:32:56 p.m. - Warning bprd(pid=5896) Restore must be resumed prior to first image expiration on 19/09/2012 02:58:20 a.m. 22/08/2012 05:32:56 p.m. - end Restore; elapsed time: 00:06:10 socket write failed(24) 22/08/2012 05:32:56 p.m. - Info bpbrm(pid=7872) media manager for backup id kamino_1345355900 exited with status 150: termination requested by administrator **************************************************************** So now I am stuck, tried opening the firewall, putting everything in the host file, tried bptestbpcd, bpclntcmd, bpcoverage, bpgetconfig, and I can see every single thing, yet, I can not do a restore. The backups work ok. What might I have missed? Please assist. Thanks.
Media host override for SAP restores on Data Domain storage server
Hi, We are required to run a very large restore (~12TB) of a SAP database. The backup image is stored on a Data Doamin storage server. We would like to force the restore to use a specific media server that is not the server used for the oirignal backup. The storage server has 6 DD Boost enabled media servers accessing it for both backups and duplications between data centers. Each time we initiate the restore a different media server is used. We have used the "media host override" settings but these do not seem to be honored for OST storgae servers according to this artilce - http://www.symantec.com/connect/forums/how-use-media-host-override Has anyone else experinced this problem?General connectivity troubleshooting (status 23,24,25,58, often 6 )
General connectivity troubleshooting (status 24,25,58 and often database error 6 too) Check forward & reverse name lookup between master, media & client with nslookup Create bcpd folder on the client run bpclntcmd -self and bpclntcmd -pn on the client, the -pn option should give a reponse from the master Run bptestbpcd -client <clientname> -debug from master & media servers, they should give status 0 if the bptestbcpd give a status different from 0 check the bpcd log on the client and firewall opennings