EV Client Reset for MAC book
Hi All, We are facing issue while accessing archived mails which contains attachment in Mac book using outlook 2011. When we face similar issue in windows, we used to reset EVclient on windows machine. In Macbook, how can we reset EV client and access archived mail with attachement without any issue. Regards, Vipul553Views0likes5CommentsEV10 - get location of item from savesetid
Hello all, I am upgrading indexes using EV10SP4CHF2. In one region, I get many 28998 errors (Retrieval of a saveset failed) The error is: Retrieval of a saveset failed. Reason: The system cannot find the path specified. (0x80070003) Saveset Id: 138000000000000~200002162158210000~0~E103DD990AB34D6E9046124089DF499 Vault Id: 166B4569EA834794C965D8AAE9B5421BC1110000VAULTOC Index Sequence Number: 10195 Internal Reference: Fetching Saveset for indexing Is it possible to find the location on disk for this item? I can then check if the item does exists, and if not, check to see if it is still available in a backu somewhere. Anyone having a SQL query possible of the above? Thanks. GertjanSolved1.1KViews1like3Comments
Problem with PST import in Enterprise Vault
Hi There I am trying to import a PST into our Enterprise Vault (10.0.3) and it is failing every time. The log file generated is this Start Time : 21/03/2014 4:38:48 PM Initialization File : \\immihumnap01\NotesArchives\evpm-03-18-2014-MD-02.ini ============================================================================ 04:38:49 Processing PST file: \\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst PST migration option settings: PST File: \\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst Vault: 1E2D13D9F6328C94DB5AC1C13E591E4191110000evserver1 Exchange Mailbox: /o=immi/ou=exchange administrative group (fydibohf23spdlt)/cn=recipients/cn=prmdcofcc Retention Category: 189E475016881914F924E2E5675D9D6891b10000evserver1 Mailbox Folder: Server Computer Name: evserver2 Shortcut Mode: NOSHORTCUTS Include Deleted Items: 0 Set PST Hidden: 0 Set PST ReadOnly: 0 Compact PST: 0 Delete PST: 1 Cancel Mailbox AutoArchive: 0 PST Language: WESTERN EUROPEAN 04:38:51 PST Migration failed. Check the Application Event log on the computer running the MigratorServer for possible errors. ============================================================================ ============================================================================ Summary: Number of PST migrations performed: 1 Number of PST migrations completed successfully: 0 Number of PSTs partially processed: 0 Number of PST migrations failed: 1 Number of PST migrations unprocessed: 0 Number of PST migrations processing incomplete: 0 New initialization file generated: \\immihumnap01\NotesArchives\evpm-03-18-2014-MD-02_1.INI Review the new file, fix any problems and run Policy Manager with this new initialization file. End Time : 21/03/2014 4:38:51 PM Looking at the event log gives me this info Abnormal error occurred PST file: \\immihumnap01\notesarchives\AU\IMMI\ACT\Mark Dominick.pst Archive Name: [ ] Vault Id: 1E2D13D9F6328C94DB5AC1C13E591E4191110000evserver1 Reference: SW/MI For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.3.0&build=10.0.3.1090&error=V-437-6593 I know the Reference SW/MI means something but cant find a list of references. I've run a DTrace on EVPM and MigratorServer but it doesn't give too much info 5116:49:06.176 [12828](MigratorServer)<7344>EV:L{CMigrator::GetUserAccount} (Exit) 25216:49:06.176 [12828](MigratorServer)<7344>EV~EEvent ID: 6593 Abnormal error occurred | |PST file: \\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst |Archive Name: [ ] |Vault Id: 1E2D13D9F6328C94DB5AC1C13E591E4191110000evserver1 |Reference: SW/MI | 25316:49:06.176 [12828](MigratorServer)<7344>EV:L{CMigrator::Deinitialise} (Entry) (I'e removed all theother lines) The only thing I can see is that the Archive Name is blank yet I've specified it in the .ini file [Directory] DirectoryComputerName= EVSERVER1 SiteName = IMMI [PSTDefaults] MigrationMode = Process ServerComputername = evserver2 PSTLanguage = Western European ShortcutMode = NoShortcuts SetPSThidden = false SetPSTReadOnly = false CompactPST = false DeletePST = true IncludeDeletedItems = false ArchiveNonExpiredCalItems = true [PST] FileName=\\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst ArchiveName=Mark DOMINICK Not sure where to check next. I've made sure I'm using the VSA account and also tried a manual import via the GUI also without success. Cheers PeterSolved2.5KViews4likes5CommentsOutlook2010/EV9/Citrix
Hello all, I am struggling with an issue with EV-client on Citrix. The Citrix setup is not completely known to me, but additional information I can get my hands on. The citrix server is W2008R2, the applications are published. What is published is only Office (2010, Excel, Word, Powerpoint and Outlook), and Adobe Reader. Not Internet Explorer, IE is installed on the system. The EV-client is 9.0.3.1221 The plug-in is installed properly. When opening an archived item, I get prompted for a username and password. When entering, the item is opened fine. The problem I have I need a solution for is that if in the Enterprise Vault tab I click on Archive Explorer or the Search Vaults button, I get a blank page. When I create in the inbox a folder, and set the homepage for that folder to the Archive Explorer ui, I get the archive explorer, same for the search-page. REMOVED FOR SECURITY REASON Attached a client-logfile.REMOVED FOR SECURITY REASON The Citrix Admin has entered the aliasses and hostnames in the trusted sites on the citrix-server for the users. Does anyone have an idea what can be done/checked/tried to get the Archive Explorer and Search Safe page working. The password prompt we will work on later. Thanks in advance.Solved624Views0likes10Comments
Storage Crawler consuming high CPU
I have a customer who has EV 10.0.2 & he faced issue withstorageas diskwas full few weeks back so he stopped indexing, arranged for a new disk and when he tried to start the service again, he got error "Service cannot be started", now we've got the issue resolved after reinstalling indexing modules howeverthe new disk is gettingfull very soon. Heenlarged the drive of the temp folder but it is eating up a lot of space. He hasnow enlarged it to 200 Gb which is now almost full with temp files within 2 days. The storage crawler meanwhile is taking up 53 % of total CPU time. And it is generating error messages in the event log: StorageCrawler FetchAheadThread thread [ThreadId: 8576] have been forcefully terminated. For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.2.0&build=10.0.2.1112&error=V-437-28994 Customer is manually cleaning up the temp files time to time, but he says he shouldn't be havingto do this on a daily basis. He wants to know why it is generating so many temp files. Hewould also like to determine why there are errors on the storage crawler and whyit is taking 53% of CPU time. Please help !!Solved5.2KViews0likes5CommentsHow to restore the archived items from EV to 365 mailbox
Hi everybody, Customer wants to move some users from Exchange 2010 to Office 365 and those users's mailboxesare also archieved in EV ( 11 CHF3). How those moved Office 365 users can restore their archived items from EV to Office 365 ? Thank you,Solved5.6KViews0likes6Comments
Enterprise Vault User permissions
Hi, Does anybody know of a script or tool which can run through each archive and export permissions to a csv/txt/xls file? For e.g. three users have access to an archive. I can see this in the VAC by opening the properties of the archive and clicking the Permissions tab. Is there a way to run this for every archive to pull results and put it into some kind of report or file for analysis... Im using EV8 on Windows Server 2003 Many thanksSolved2.5KViews0likes7Comments
Symantec Enterprise Vault Add-in
Just a helpful FYI that I found. I am running Windows 7 Enterprise 64 bit with Office 2013 installed. I installed Office 2010 then upgraded to make another program work, but I noticed that my Enterprise Vault add-in was not showing in my outlook. After trolling the forums, I found a few references to Valkyrie.dll. I searched my C: drive for that particular .dll file and found many results, but only 1 with that exact name. If you run that file using c:\windows\system32\regsvr32.exe it will register that .dll file. You will see all of the results disappear from the search and when you restart outlook, the add-in will be there and be working correctly. Hope this helps.Solved3.7KViews1like8Comments
Outlook 2007/Windows 7 Enterprise Vault Sync Issue
Hi We have had number of sync issues reported by users using Windows 7/ Outlook 2007 with Symantec Enterprise Vault Outlook Add-in v 9.85169 The initiating a manual sync from the client, it displays that it connects sucessfully, but after approximately 5 mins it fails I have captured the logs from the client (with maximum tracing) Note that I removed client details (see attachment) Can anyone advise on what is causing this issue & how to proceed in resolving this issue Thanks in advance Tim457Views0likes3CommentsInstalling EV Domino Gateway (EVDG) on an existing EV server
Hello, Has anyone ever configured an EV Domino Gateway on a server that is already running Enterprise Vault? To clarify the situation: I have existing EV solution for FSA and Exchange mailbox/journal archiving I now want to add Domino mailbox and journal archiving to the existing EV environment I want to configure one of the existing EV servers as the EV Domino Gateway The Symantec documentation states the following: "On the computer that will host the Enterprise Vault Domino Gateway, do the following: Install Domino server binaries and configure the Domino server Install Lotus Notes client binaries and hotfix, and configure the client. Use the ID file that you want to use for Domino archiving. After you have completed these tasks, you can install Enterprise Vault and perform the initial configuration." I would like to avoid adding an additional server just for the EVDG or performing a re-install of one of the existing EV servers. The plan! Is it possible to do the following without breaking the existing EV server: Install the Domino server and client binaries as per the pre-requisites on the existing EV server Run the EV binaries again and add the EVDG components Configure Domino mailbox and journal archiving as per normal Thanks in advance.Solved2.5KViews5likes10Comments
EV Client Reset for MAC book
Hi All, We are facing issue while accessing archived mails which contains attachment in Mac book using outlook 2011. When we face similar issue in windows, we used to reset EVclient on windows machine. In Macbook, how can we reset EV client and access archived mail with attachement without any issue. Regards, VipulOutlook 2007/Windows 7 Enterprise Vault Sync Issue
Hi We have had number of sync issues reported by users using Windows 7/ Outlook 2007 with Symantec Enterprise Vault Outlook Add-in v 9.85169 The initiating a manual sync from the client, it displays that it connects sucessfully, but after approximately 5 mins it fails I have captured the logs from the client (with maximum tracing) Note that I removed client details (see attachment) Can anyone advise on what is causing this issue & how to proceed in resolving this issue Thanks in advance Tim
