Windows XP

23 Topics

Using RestoreShortcutBody for EV http to https change
Hi To change an existing EV server from the default http to https will require a number of things - firstly I need to change it in the EV site properties, then I need to change IIS and finally I need to run the RestoreShortcutBody for all mailbox users. The EV environment is currently running EV11.0.1 having been upgraded periodically over the years from the initial install on EV7. It;s just a single EV server doing Exchange mailbox archiving only forabout 1500 mailboxes. Retention category is for7 years and storage expiry is enabled. I get how the users shortcuts will fail as soon as the https change is made but not entirely sure how theRestoreShortcutBody registry setting detects that the https change has taken place and update all the existing shortcuts - but I'll assume it gets the infromation somehow (from the setting in the EVsite propertiesI guess). But is it the case that I just need to update the registry setting on the EV server and EV will then proceed to make the https changes in the shortcuts without any further prompting? Secondly I also understand there is a big impact whenRestoreShortcutBody runs on both the EV server and the Exchange servers as new shortcuts mean new messages written to every single users mailbox...... and it's recommended to do this is batches by running shortcut processing on small numbers of mailboxes at a time. I'm trying to determine a suitable strategy here that will cause the least end user impact and could do with some ideas if possible: 1) When I make the change to https then every user is impacted straight away - therefore to minimise this I need to restore the shortcut body as fast as possible.... so perhaps doing batches is not the best way forward and a big bang approach is better? 2) I'd like to pilot the process so can I make the change on a temp basis over a weekend for a couple of test mailboxes, run the restoreshortcutbody to make sure the procedures are working and then change it back before Monday morning? This would also give me a chance to review the impact on the application servers which the shortcut updates are being made so I can calculate the time to complete all the users etc. 3)Is there a way that EV and\orIIS can be configured to allow both http and https to be accepted when opening shortcuts so users that have not yet had the shortcuts updated will still be able to open archived items? I can then turn off http when all the users have been updated - just leaving https enabled? 4)If i do decide to go with a 'batches' approach I guess I need to reconfigure the scheduled tasks not to do shortcut processing when archiving items overnight as this will effectively apply the restoreshortcutbody setting to all the users anyway. thanks in advance for any thoughts on how to approach this.
Solved
CadenL
9 years ago Place Enterprise Vault
1.7KViews
0likes
9Comments
EV 11 and Windows XP with EV 10 plugin ?
Hi ! I'm sorry for my bad English, I'm French ! I installed Symantec Enterprise Vault 11 but I need to archive emails in Windows XP sp3 with Outlook 2010. Windows XP is not supported for EV 11 Client plugin. Can i use client plugin EV 10 to connect to EV Server 11 ? Thanks.
Solved
brunosousasf
10 years ago Place Enterprise Vault
746Views
0likes
2Comments
windows xp service pack 3 and ev 11
I would like to know if Windows XP service pack 3 is supported if EV server version is 11 On the compatibility charts it is mentioned that EV 11 Client plugin is not supported but EV 10 Client plugin can be used. In this case, can we have the Windows XP client OS connect to the EV 11 server with the 10.0 client plugin?
Solved
sujith_poojari
10 years ago Place Enterprise Vault
744Views
0likes
1Comment
EV 11 Support: Windows XP SP 2/3 + Outlook 2003 SP2/3 + EV 10 Outlook Add-ins
Hello, I am doing an upgrade at a customer site from EV 10 to EV 11. My customer has some legacy endpoints with Windows XP SP 2/3 + Outlook 2003 SP2/3. As per the the compatibility charts, EV 11 Outlook Add-ins are not supported on Windows XP SP 2/3 + Outlook 2003 SP2/3. Will Windows XP SP 2/3 + Outlook 2003 SP2/3 AND EV 10 Outlook Add-ins be able to access EV 11? Cheers Cameron Mottus
Solved
InsentraCameron
10 years ago Place Enterprise Vault
635Views
2likes
2Comments
Microsoft Office Outlook Can't open this item
Outlook 2003, EV 8.0.4 We have one user who can't open items from the EV shortcuts in her mailbox. Outlook comes up with a dialogue box: "Microsoft Office Outlook "Can't open this item." She can open the items in Archive Explorer. She has tried on a couple of PCs: same thing happens. We have tried a new Outlook profile, new Windows profile, resetEVclient: same thing happens. I've had a look at sample item properties: looks OK to me. Compared client log with a known good one: nothing leaps out at me. I had a look at the permissions on the vault (even though she can open the items in Archive Explorer). There was an ACE for her old user object in the domain we migrated from. Got rid of that from the mailbox, got her to try again after a few days: same thing happens. Running out of things to try. Any ideas? If more information would be helpful, please let us know. Thanks for reading this. - John
banana_john
10 years ago Place Enterprise Vault
1.9KViews
1like
10Comments
Restore Information from VaultStore
Hello to all, Anybody knows if it is other way to recreate or restore a massive information from a VS than FSAUtility or Export to PST. I'm having some problems with FSAUtility -t and the export to PST it's not a viable option, because I need to restore all the information to a new share in the network recreating all the files and folder estructure. Thank you and best regards.
Solved
AG81
10 years ago Place Enterprise Vault
1.4KViews
0likes
6Comments
Outlook user unable to view the archieved email in original format
Hello, When the user try to view the archieved email in his outlook , the email lost the advance formatting view like table, only the plain text is in the view. Help me to find the cause of the issue, for other users it is working fine. Regards Jeevan
jeenokia
10 years ago Place Enterprise Vault
1.3KViews
0likes
3Comments
Outlook 2010 - "The custom form cannot be opened"
Hello, We've got several users who claim that, when opening an EV item, it appears the message: "The custom form cannot be opened. Outlook will use an Outlook form instead. The form required to view this message cannot be displayed. Contact your administrator." Tried the following: - Cleared the cached forms, - Renamed FRMCACHE.DAT to FRMCACHE.old, - Recreated Outlook profile, No sucess. User's don't and can't have acess to administrative permission in any files on Registry. The only thing i came up with was to re-create the whole user windows profle, which it worked. The computers are Windows XP with SP3 installed and EV v10.0.17573. Does anyone have other tips or solutions for this problem, besides having to re-create the whole profile ? Thanks in advance !
Solved
Marex
11 years ago Place Enterprise Vault
3.4KViews
2likes
1Comment
copy vault contents?
We have a new iT guy and hes of no use right now. I can search the Desktop and see the first few lines of emails I sent or received but, that's all. How do I restore the actual email? Also, is it possible to copy the vault to another computer?
Solved
gspreeman
11 years ago Place Enterprise Vault
931Views
0likes
4Comments
archived attachment in forwarded mail
Hi, Someone in our office complained that she received an login screen from the enterprise vault, when she tried to open an email attachment. On investigation it turned out that this person doesn't have an archive, but the email was forwarded form another collegea, and the attachment showed an archive icon. How can the receiver ever open this attachment ?
jdamen
11 years ago Place Enterprise Vault
883Views
1like
5Comments