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rbiddleFSC's avatar
rbiddleFSC
10 years ago

Access Denied using Admin Console post R3 Upgrade - unable to enable RDP as well

We just upgraded one of our two 3600 appliances to R3 and when we launch the Backup Exec Administration Console from the Web GUI  we get "Access Denied" the same as if we tried to RDP directly to the appliance.

Using powershell to enable remote desktop for troubleshooting no longer works either.

We have a case open but have not had a call back yet and we are unable to run backups so this is kind of critical.

Any ideas?

Backup and Recovery
Backup Exec 3600 Appliance
Backup Exec Appliances
Error messages
Troubleshooting
Upgrade
Windows Server (2003-2008)

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  • BackupBjoern's avatar
    BackupBjoern
    Level 4
    10 years ago

    As an alternative way of connecting you can you use Backup Exec remote admin console (which you can install on a workstations etc) to get in control of your backups again. You can also setup the RMM3 interface for this. How to is detailed in the admin guide. As Ananya indicates, please get in touch with support on this.