Forum Discussion

FBU's avatar
FBU
Level 2
9 years ago

Backup Exec Appliance 3600. Dedup device is offline

Hi,

 

I happens from time to time that Backup Exec 3600 Appliance stop working.   Normally , a reboot and/or restart of services will fix the problem. We have done it several times, and it fix the problem each time. Almost.   Last year we had a simular problem, the dedup device went offline. We tried to reboot/restart services. It doesn't help. So we google about it on net.  One article mentioned somethng about a specifc file that can cause problems with dedup device. We renamed/removed the file, and then restarted the services. The server start working again. 

 

Problem this time, I cannot remember the file name.  Hope someone can help me with it 

 

 

/Geir

Backup and Recovery
Backup Exec 3600 Appliance
Windows Server (2003-2008)

2 Replies

Sort By
Replies have been turned off for this discussion
  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    Do you still have maintenance for your Appliance? 
    Hopefully you do and have already logged a Sev 1 call with Veritas?

    Do you have duplication to tape in place?

    See the attachment in this doc regarding maintenance and support:

    Backup Exec 3600 Appliance End of Sale FAQ

  • CraigV's avatar
    CraigV
    Moderator
    9 years ago

    ...is your appliance on the latest version? Run the update tool on it and check...without a specific error message, troubleshooting becomes a bit difficult here.

    Thanks!