Backup Exec 12 DLO Desktop agent (ver. 3.1.338.6801) compatibility with Outlook 2007 hotfix package (Outlook-en-us.msp): February 24, 2009

This error is pretty repeatable, it happens 100% of the time on the machines that the Outlook hotfix was installed on. Here is the complete error output.

Event Type:    Error
Event Source:    Application Error
Event Category:    None
Event ID:    1000
Date:        4/13/2009
Time:        9:13:31 AM
User:        N/A
Computer:    DHILL-VM-XP
Description:
Faulting application dloclientu.exe, version 3.1.338.6101, faulting module unknown, version 0.0.0.0, fault address 0x52202920.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 64 6c 6f   ure  dlo
0018: 63 6c 69 65 6e 74 75 2e   clientu.
0020: 65 78 65 20 33 2e 31 2e   exe 3.1.
0028: 33 33 38 2e 36 31 30 31   338.6101
0030: 20 69 6e 20 75 6e 6b 6e    in unkn
0038: 6f 77 6e 20 30 2e 30 2e   own 0.0.
0040: 30 2e 30 20 61 74 20 6f   0.0 at o
0048: 66 66 73 65 74 20 35 32   ffset 52
0050: 32 30 32 39 32 30 0d 0a   202920..


In addition, I have posted the same problem on the MS Exchange blog, where the hotfix was released. Here is the URL.

http://msexchangeteam.com/archive/2009/03/24/450881.aspx

http://seer.entsupport.symantec.com/docs/323991.htm

They write "products applied version 12,5". Version 12,0 is also applied.
"If you feel this issue has a direct business impact for you and your continued use of the product" Answer is YES, what they think?

Rgds, Jyrki

""If you feel this issue has a direct business impact for you and your continued use of the product"

No question this is terrible.  SP2 works really well and we can't roll it out due to this symantec bug!!

Ofcourse this affect business.
SP2 would definitely increase productivity compared to current sluggishness. This bug is preventing us from rolling it out.
I hope the Symantec guys are close to a fix.

I have to concur that this is definately an issue. We are rolling out the hotfix/SP2 in any case as the Outlook performance is the big winner here. I do hope that Symantec releases a hotfix for the DLO agent to address this very quickly.

I agree that this is a major concern. A speedy response to this issue would be of great value.

The Office Service Pack is a much anticipated update that organisations are eagre to reap the benefits from. A slow progress on resolving this issue and a lack of understanding of the need for a speedy response from Symantec's side would be a nusiance.

Regards,
DKarlen

Btw, I take contact to Enterprise support first time 27 mar, second time 2 apr.

I emailed them: "But anyway if you are interested to develop your product to work with upcoming Office 2007 SP2, I send more debugging information" (C:\Documents and Settings\%username%\Local Settings\Application Data\Symantec\DLO\.settings\DLOClient.log and \DLOClient.dmp*).

But because of we have OEM version of BE12, they don't give any support or response.

-Jyrki

Currently their are two workarounds to this issue.


Remove SP2 using the The Microsoft Service Pack Uninstall Tool for the 2007 Microsoft Office Suite (KB 954914).
Change in the Profile turning off incremental backups of Outlook PST files