Forum Discussion

Sanjay_Mishra's avatar
Sanjay_Mishra
Level 2
13 years ago

EV Error :- cannot connect to Webserver

Dear All,   I am trying to connect EV vault but whenever I try to restore or access the emails from Valut, I get the error " Reason: Cannot contact the web server. Try again later. Unknown erro...
Enterprise Vault
Information Governance
  • TonySterling's avatar
    TonySterling
    13 years ago

    Can you give some details about the machine it works from?

    Such as, are you using rpc over http?

    What version of Outlook and Windows?

    Also, can you grab a client trace on the machine it fails on?

    This issue was seen in the past and it had to do with IE checking the server certificate.  You could try this:

    1. Open Internet Explorer and go to Tools > Internet Options > Advanced

    2. De-Select Check for server certificate revocation.

    3. Restart Outlook.

    then try and restore or view the item.

R_Meeker's avatar
R_Meeker
Level 4
13 years ago

Sanjay

Your comment doesn't actually make sense.

You have said the XP machine setting was "also deselected" and yet you went ahead and deselected it? just clarify what you actually did please.

Also, do you normally run outlook clients on a Windows 2k3 server or is this actually the EVServer?