Backup Exec 2010 Error: V-79-57344-850 - AOFO: Initialization failure on: "System?State"
Hi there
I am running Backup Exec 2010R3 with all Liveupdates installed on a Server 2008 64-bit.
The backup seems to successfully run through all the data (over 500GB), and then fail on system state. The full message is:-
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Backup
V-79-57344-850 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0000352): The specified volume does not exist. Recreate the volume, and then try the job again.
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I found an article that seems to describe a fix for this problem:- http://www.symantec.com/business/support/index?page=content&id=TECH136185
Unfortunately, when I get to step 6 I am not sure what to do next:-
1. Download/apply the Related Patch of the above document 980794 from Microsoft and reboot the Server.
2. Open registry editor on the server.
Warning: Incorrect use of the Windows registry editor may prevent the operating system
from functioning properly. Great care should be taken when making changes to a Windows
registry. Registry modifications should only be carried-out by persons experienced in the
use of the registry editor application. It is recommended that a complete backup of the
registry and workstation be made prior to making any registry changes.
3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SystemWriter
NOTE: If this registry subkey does not exist, please create it manually.
4. On the Edit menu, point to New, and then click Multi-String Value.
5. Type ExcludedBinaryPaths, and then press ENTER.
6. Right-click ExcludedBinaryPaths, and then click Modify.
In the Value data box, type all binary paths that should be excluded from the system state backup operation, and then click OK.
NOTE: The binary paths should be absolute paths. They should not include environment variables (such as %windir%) and should not be enclosed in double or single quoation marks.
7. Exit Registry Editor.
8. Run the backup job again.
Where do I find the information to enter into this multi-string value?
Thanks
Found this article: TECH129238.
Describes how to use SGMON.EXE to debug what is going wrong.
Modified backup so it was only doing System State. Ran SGMON.EXE, saving output to a file, then ran the modified backup.
Once the backup failed, searched output file for VOLUME_NOT_FOUND. It told me what the problem application was (PaperCut Print Logger) that was causing the failure. Uninstalled the application, then System State backup worked fine. Reverted backup selection to everything.
