Backup Exec 2010 R3 Rev. 5204 - Error 0xe000fe3c
Hello,
I'm running into error 0xe000fe3c ("Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent").
I am running Windows Server 2003 (Enterprise, x32, SP2). It's the local machine, the machine that BE is installed on, that is having issues backing up.
So far, I have tried:
- Making sure BKUPEXEC SQL instance is not selected in the selection list
- Reinstalling the license key (It's a NFR license key)
- Creating a new selection list
- Repairing the BE database
The Options I have installed are:
Active Directory Recovery Agent
Advanced Disk-based Backup Option
Advanced Open File Option
Agent for DB2 on Windows Servers
Agent for Enterprise Vault
Agent for Lotus Domino
Agent for Microsoft Exchange Server
Agent for Microsoft Hyper-V
Agent for Microsoft SharePoint
Agent for Microsoft SQL Server
Agent for Oracle on Windows or Linux Servers
Agent for SAP Applications
Agent for VMware Virtual Infrastructure
Deduplication Option
Intelligent Disaster Recovery Option
Library Expansion Option
Not For Resale (NFR) Edition
Remote Agent for Linux or Unix Servers
Remote Agent for Macintosh Systems
Remote Agent for Windows Systems
Remote Media Agent for Linux Servers
Virtual Tape Library Unlimited Drive Option
Anyway, I've checked all over the place, been searching for days, and none of the support documentation I've tried has helped. Is there anyone out there that could help me out with this?
Thanks!
Casey
Here is the job log:
Job Log: BEX_VTPAN04_02768.xmlJob Log for Daily
Completed status: Failed See error(s)
Expand AllCollapse All
Job Information
Job server: VTPAN04
Job name: Daily
Job started: Monday, November 12, 2012 at 10:26:41 AM
Job type: Backup
Job Log: BEX_VTPAN04_02768.xml
Drive and media mount requested: 11/12/2012 10:26:42 AM
Device and Media Information
Drive and media information from media mount: 11/12/2012 10:26:48 AM
Drive Name: HP 0001
Media Label: LTO000002
Media GUID: {3c699cd7-92a1-4cd9-9740-5b5a57d05169}
Overwrite Protected Until: 11/12/2012 11:26:48 AM
Appendable Until: 11/12/2012 11:26:48 AM
Targeted Media Set Name: Default Set
All Media Used
LTO000002
Job Operation - Backup
Backup Options
Media operation - Overwrite media.
Compression Type: Hardware [if available, otherwise none]
Encryption Type: None
Server - VTPAN04
Note: Resource: "\\VTPAN04" is not snappable. Attempting to back up directly from the source volume.
V-79-57344-65084 - Before you can back up this resource (\\VTPAN04), you must purchase and install a license key for the appropriate Backup Exec agent.
For information about how to obtain a license key, go to the following URL: <![CDATA[https://redirector.symantec.com?src=inpdt&pdt=be&action=t]]>
A selection on device D: was skipped because of previous errors with the job.
A selection on device F: was skipped because of previous errors with the job.
A selection on device VTPAN04\SHAREPOINT was skipped because of previous errors with the job.
Server - VTPAN-DC
AOFO: Started for resource: "\\VTPAN-DC\C:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:1805 <--> 192.168.100.8:10000
Network data connection is established between 192.168.100.5:1832 <--> 192.168.100.8:55412
Set Information - \\VTPAN-DC\C:
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-DC\C:"
Backup set #1 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 11/12/2012 at 10:27:33 AM.
Backup completed on 11/12/2012 at 11:20:00 AM.
Backup Set Summary
Backed up 84 files in 31 directories.
Processed 29,421,000,219 bytes in 52 minutes and 27 seconds.
Throughput rate: 535 MB/min
Compression Type: Hardware
AOFO: Started for resource: "\\VTPAN-DC\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:1805 <--> 192.168.100.8:10000
Network data connection is established between 192.168.100.5:2518 <--> 192.168.100.8:50839
Set Information - \\VTPAN-DC\Shadow?Copy?Components
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-DC\Shadow?Copy?Components"
Backup set #2 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 11/12/2012 at 11:20:23 AM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup completed on 11/12/2012 at 11:20:54 AM.
Backup Set Summary
Backed up 2 Shadow Copy Writers
Backed up 2 Shadow Copy Components
Processed 23,761,068 bytes in 31 seconds.
Throughput rate: 43.9 MB/min
Compression Type: Hardware
AOFO: Started for resource: "\\VTPAN-DC\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "\\?\VOLUME{4B737337-994A-11E1-BCBD-806E6F6E6963}" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume \\?\VOLUME{4B737337-994A-11E1-BCBD-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:1805 <--> 192.168.100.8:10000
Network data connection is established between 192.168.100.5:2544 <--> 192.168.100.8:50842
Set Information - \\VTPAN-DC\System?State
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-DC\System?State"
Backup set #3 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
The option to enable the restore of individual items from the database backup was selected for this backup.
Backup started on 11/12/2012 at 11:21:23 AM.
Backup Set Detail Information
The consistency check of the snapshot for the Microsoft Active Directory, Active Directory Application Mode (ADAM) or Active Directory Lightweight Directory Services (AD LDS) database and transaction logs ntds was successful.
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup completed on 11/12/2012 at 11:43:35 AM.
Backup Set Summary
Backed up 18 System State components
Processed 10,919,711,678 bytes in 22 minutes and 12 seconds.
Throughput rate: 469 MB/min
Compression Type: Hardware
Server - VTPAN-EX
AOFO: Started for resource: "\\VTPAN-EX\E:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2609 <--> 192.168.100.10:10000
Network data connection is established between 192.168.100.5:2612 <--> 192.168.100.10:38261
Set Information - \\VTPAN-EX\E:
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-EX\E:"
Backup set #4 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 11/12/2012 at 11:43:51 AM.
Backup completed on 11/12/2012 at 11:51:35 AM.
Backup Set Summary
Backed up 13 files in 2 directories.
Processed 4,400,672,332 bytes in 7 minutes and 44 seconds.
Throughput rate: 543 MB/min
Compression Type: Hardware
AOFO: Started for resource: "\\VTPAN-EX\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2609 <--> 192.168.100.10:10000
Network data connection is established between 192.168.100.5:2639 <--> 192.168.100.10:38313
Set Information - \\VTPAN-EX\Shadow?Copy?Components
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-EX\Shadow?Copy?Components"
Backup set #5 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 11/12/2012 at 11:51:45 AM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup completed on 11/12/2012 at 11:52:05 AM.
Backup Set Summary
Backed up 1 Shadow Copy Writers
Backed up 1 Shadow Copy Components
Processed 20,610,000 bytes in 20 seconds.
Throughput rate: 59.0 MB/min
Compression Type: Hardware
AOFO: Started for resource: "\\VTPAN-EX\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "E:" "\\?\VOLUME{E5C32359-9AA7-11E1-9E9D-806E6F6E6963}" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume \\?\VOLUME{E5C32359-9AA7-11E1-9E9D-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2609 <--> 192.168.100.10:10000
Network data connection is established between 192.168.100.5:2646 <--> 192.168.100.10:38323
Set Information - \\VTPAN-EX\System?State
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-EX\System?State"
Backup set #6 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 11/12/2012 at 11:52:33 AM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup completed on 11/12/2012 at 12:13:57 PM.
Backup Set Summary
Backed up 17 System State components
Processed 10,917,753,591 bytes in 21 minutes and 24 seconds.
Throughput rate: 487 MB/min
Compression Type: Hardware
Server - VTPAN-AD
AOFO: Started for resource: "\\VTPAN-AD\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2706 <--> 192.168.100.9:10000
Network data connection is established between 192.168.100.5:2711 <--> 192.168.100.9:60250
Set Information - \\VTPAN-AD\Shadow?Copy?Components
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-AD\Shadow?Copy?Components"
Backup set #7 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 11/12/2012 at 12:14:45 PM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup completed on 11/12/2012 at 12:15:05 PM.
Backup Set Summary
Backed up 2 Shadow Copy Writers
Backed up 2 Shadow Copy Components
Processed 29,608,080 bytes in 20 seconds.
Throughput rate: 84.7 MB/min
Compression Type: Hardware
AOFO: Started for resource: "\\VTPAN-AD\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "\\?\VOLUME{72F2AC23-99F1-11E1-854C-806E6F6E6963}" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume \\?\VOLUME{72F2AC23-99F1-11E1-854C-806E6F6E6963} - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2706 <--> 192.168.100.9:10000
Network data connection is established between 192.168.100.5:2719 <--> 192.168.100.9:60270
Set Information - \\VTPAN-AD\System?State
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-AD\System?State"
Backup set #8 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
The option to enable the restore of individual items from the database backup was selected for this backup.
Backup started on 11/12/2012 at 12:15:43 PM.
Backup Set Detail Information
The consistency check of the snapshot for the Microsoft Active Directory, Active Directory Application Mode (ADAM) or Active Directory Lightweight Directory Services (AD LDS) database and transaction logs ntds was successful.
VSS Snapshot warning. File c:\windows\\systemroot\system32\drivers\sptd.sys is not present on the snapshot.
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup completed on 11/12/2012 at 12:40:22 PM.
Backup Set Summary
Backed up 21 System State components
1 item was skipped.
Processed 12,100,148,068 bytes in 24 minutes and 39 seconds.
Throughput rate: 468 MB/min
Compression Type: Hardware
Server - VTPAN-V
AOFO: Started for resource: "\\VTPAN-V\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Network control connection is established between 192.168.100.5:2791 <--> 192.168.100.252:10000
Network data connection is established between 192.168.100.5:2794 <--> 192.168.100.252:61794
Set Information - \\VTPAN-V\System?State
Backup Set Information
Family Name: "Media created 11/12/2012 10:26:42 AM"
Backup of "\\VTPAN-V\System?State"
Backup set #9 on storage media #1
Backup set description: "Daily"
Backup Method: Full - Back Up Files - Reset Archive Bit
Backup started on 11/12/2012 at 12:40:56 PM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup completed on 11/12/2012 at 12:49:37 PM.
Backup Set Summary
Backed up 14 System State components
Processed 4,912,623,927 bytes in 8 minutes and 41 seconds.
Throughput rate: 540 MB/min
Compression Type: Hardware
Job Operation - Verify
Server - VTPAN04
Set Information - \\VTPAN-DC\Shadow?Copy?Components - VSS
Writer File System
Verify Set Information
Verify of "\\VTPAN-DC\Shadow?Copy?Components - VSS Writer File System"
Backup set #2 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 12:53:06 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 12:53:07 PM.
Verify Set Summary
Verified 0 files in 0 directories.
Processed 23,761,068 bytes in 1 second.
Throughput rate: 1360 MB/min
Set Information - \\VTPAN-DC\Shadow?Copy?Components - VSS
Writer File System
Verify Set Information
Verify of "\\VTPAN-DC\Shadow?Copy?Components - VSS Writer File System"
Backup set #2 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 12:55:28 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 12:55:29 PM.
Verify Set Summary
Verified 0 files in 0 directories.
Processed 23,761,068 bytes in 1 second.
Throughput rate: 1360 MB/min
Set Information - \\VTPAN-DC\Shadow?Copy?Components - VSS
Writer File System
Verify Set Information
Verify of "\\VTPAN-DC\Shadow?Copy?Components - VSS Writer File System"
Backup set #2 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 12:57:50 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 12:57:51 PM.
Verify Set Summary
Processed 23,761,068 bytes in 1 second.
Throughput rate: 1360 MB/min
Server - VTPAN-DC
Set Information - \\VTPAN-DC\C:
Verify Set Information
Verify of "\\VTPAN-DC\C: "
Backup set #1 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 12:58:20 PM.
Verify completed on 11/12/2012 at 1:12:16 PM.
Verify Set Summary
Verified 84 files in 31 directories.
Processed 29,421,000,219 bytes in 13 minutes and 56 seconds.
Throughput rate: 2014 MB/min
Set Information - \\VTPAN-DC\Shadow?Copy?Components - VSS
Writer File System
Verify Set Information
Verify of "\\VTPAN-DC\Shadow?Copy?Components - VSS Writer File System"
Backup set #2 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 1:12:16 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 1:12:17 PM.
Verify Set Summary
Verified 2 Shadow Copy Writers
Verified 2 Shadow Copy Components
Processed 23,761,068 bytes in 1 second.
Throughput rate: 1360 MB/min
Set Information - \\VTPAN-DC\System?State
\\VTPAN-DC\System?State
Verify Set Information
Verify of "\\VTPAN-DC\System?State \\VTPAN-DC\System?State"
Backup set #3 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 1:12:17 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 1:16:26 PM.
Verify Set Summary
Contents verified.
Processed 10,919,711,678 bytes in 4 minutes and 9 seconds.
Throughput rate: 2509 MB/min
Set Information - \\VTPAN-EX\E: Exchange
Verify Set Information
Verify of "\\VTPAN-EX\E: Exchange"
Backup set #4 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 1:16:26 PM.
Verify completed on 11/12/2012 at 1:18:42 PM.
Verify Set Summary
Verified 13 files in 2 directories.
Processed 4,400,672,332 bytes in 2 minutes and 16 seconds.
Throughput rate: 1852 MB/min
Set Information - \\VTPAN-EX\Shadow?Copy?Components - VSS
Writer File System
Verify Set Information
Verify of "\\VTPAN-EX\Shadow?Copy?Components - VSS Writer File System"
Backup set #5 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 1:18:43 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 1:18:43 PM.
Verify Set Summary
Verified 1 Shadow Copy Writers
Verified 1 Shadow Copy Components
Processed 20,610,000 bytes in 1 second.
Throughput rate: 1179 MB/min
Set Information - \\VTPAN-EX\System?State
\\VTPAN-EX\System?State
Verify Set Information
Verify of "\\VTPAN-EX\System?State \\VTPAN-EX\System?State"
Backup set #6 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 1:18:43 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 1:22:47 PM.
Verify Set Summary
Contents verified.
Processed 10,917,753,591 bytes in 4 minutes and 4 seconds.
Throughput rate: 2560 MB/min
Set Information - \\VTPAN-AD\Shadow?Copy?Components - VSS
Writer File System
Verify Set Information
Verify of "\\VTPAN-AD\Shadow?Copy?Components - VSS Writer File System"
Backup set #7 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 1:22:47 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 1:22:48 PM.
Verify Set Summary
Verified 2 Shadow Copy Writers
Verified 2 Shadow Copy Components
Processed 29,608,080 bytes in 1 second.
Throughput rate: 1694 MB/min
Set Information - \\VTPAN-AD\System?State
\\VTPAN-AD\System?State
Verify Set Information
Verify of "\\VTPAN-AD\System?State \\VTPAN-AD\System?State"
Backup set #8 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 1:22:48 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 1:27:08 PM.
Verify Set Summary
Contents verified.
Processed 12,100,148,068 bytes in 4 minutes and 20 seconds.
Throughput rate: 2663 MB/min
Set Information - \\VTPAN-V\System?State
\\VTPAN-V\System?State
Verify Set Information
Verify of "\\VTPAN-V\System?State \\VTPAN-V\System?State"
Backup set #9 on storage media #1
Backup set description: "Daily"
Verify started on 11/12/2012 at 1:27:09 PM.
Verify Set Detail Information
Verify completed on 11/12/2012 at 1:29:00 PM.
Verify Set Summary
Contents verified.
Processed 4,912,623,927 bytes in 1 minute and 51 seconds.
Throughput rate: 2532 MB/min
Job Completion Status
Job ended: Monday, November 12, 2012 at 1:31:27 PM
Completed status: Failed
Final error: 0xe000fe3c - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent. See Job Log for details.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-65084
Errors
Click an error below to locate it in the job log
Backup- VTPAN04V-79-57344-65084 - Before you can back up this resource (\\VTPAN04), you must purchase and install a license key for the appropriate Backup Exec agent.
For information about how to obtain a license key, go to the following URL:
![CDATA[https://redirector.symantec.com?src=inpdt
pdt=be
action=t]]
A selection on device D: was skipped because of previous errors with the job.
A selection on device F: was skipped because of previous errors with the job.
A selection on device VTPAN04\SHAREPOINT was skipped because of previous errors with the job.
Exceptions
Click an exception below to locate it in the job log
Backup- \\VTPAN-DC\Shadow?Copy?ComponentsThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-DC\System?StateThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-EX\Shadow?Copy?ComponentsThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-EX\System?StateThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-AD\Shadow?Copy?ComponentsThe .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-AD\System?StateVSS Snapshot warning. File c:\windows\\systemroot\system32\drivers\sptd.sys is not present on the snapshot.
The .DR file that is required for Intelligent Disaster Recovery is not updated.
Backup- \\VTPAN-V\System?StateThe .DR file that is required for Intelligent Disaster Recovery is not updated.
