Backup Exec 2010 VSS error

I have a file server ( Win2k8 R2 64bit) that I am trying to backup using Backup Exec 2010 R3. It is not a domain controller. I was receiving VSS error (V-79-100000-11226) and after researching, someone mentioned it may be the external USB Drive. I unplugged the drive, and the error went away and the backups work fine. I confirmed it is the USB drive causing the problem. Just having it plugged in causes the backups to fail. I am not attempting to backup up to the USB Drive, at least not yet. Eventually, I want to set a duplicate to the external USB to take off site, but for now, just plugging it in causes my backups to fail.

Running vssadmin list writers without the USB drive plugged in, and all writers are fine. Plugging in the USB Drive and running the same command, the system writer and the WMI writer failed. I have tried re-registering the VSS dlls with the below code, but, as long as the USB drive is plugged in, I continue to get those errors.

BTW, the USB Drive is a Seagate BackupPlus 3tb USB 3.0 Desktop external Hard Drive.

Any help would be greatly appreciated.

Here is the VSS re-register code I ran.

rem FILENAME: FIXVSS08.BAT
rem

net stop "System Event Notification Service"

net stop "Background Intelligent Transfer Service"

net stop "COM+ Event System"

net stop "Microsoft Software Shadow Copy Provider"

net stop "Volume Shadow Copy"

cd /d %windir%\system32

net stop vss

net stop swprv

regsvr32 /s ATL.DLL

regsvr32 /s comsvcs.DLL

regsvr32 /s credui.DLL

regsvr32 /s CRYPTNET.DLL

regsvr32 /s CRYPTUI.DLL

regsvr32 /s dhcpqec.DLL

regsvr32 /s dssenh.DLL

regsvr32 /s eapqec.DLL

regsvr32 /s esscli.DLL

regsvr32 /s FastProx.DLL

regsvr32 /s FirewallAPI.DLL

regsvr32 /s kmsvc.DLL

regsvr32 /s lsmproxy.DLL

regsvr32 /s MSCTF.DLL

regsvr32 /s msi.DLL

regsvr32 /s msxml3.DLL

regsvr32 /s ncprov.DLL

regsvr32 /s ole32.DLL

regsvr32 /s OLEACC.DLL

regsvr32 /s OLEAUT32.DLL

regsvr32 /s PROPSYS.DLL

regsvr32 /s QAgent.DLL

regsvr32 /s qagentrt.DLL

regsvr32 /s QUtil.DLL

regsvr32 /s raschap.DLL

regsvr32 /s RASQEC.DLL

regsvr32 /s rastls.DLL

regsvr32 /s repdrvfs.DLL

regsvr32 /s RPCRT4.DLL

regsvr32 /s rsaenh.DLL

regsvr32 /s SHELL32.DLL

regsvr32 /s shsvcs.DLL

regsvr32 /s /i swprv.DLL

regsvr32 /s tschannel.DLL

regsvr32 /s USERENV.DLL

regsvr32 /s vss_ps.DLL

regsvr32 /s wbemcons.DLL

regsvr32 /s wbemcore.DLL

regsvr32 /s wbemess.DLL

regsvr32 /s wbemsvc.DLL

regsvr32 /s WINHTTP.DLL

regsvr32 /s WINTRUST.DLL

regsvr32 /s wmiprvsd.DLL

regsvr32 /s wmisvc.DLL

regsvr32 /s wmiutils.DLL

regsvr32 /s wuaueng.DLL

sfc /SCANFILE=%windir%\system32\catsrv.DLL

sfc /SCANFILE=%windir%\system32\catsrvut.DLL

sfc /SCANFILE=%windir%\system32\CLBCatQ.DLL

net start "COM+ Event System"

marcusolini
12 years ago
Yes, I am familiar with the workaround to mount the System Reserved Partition when a VSS unexpected provider error occurs. With that in mind, you will need to modify step 9 to use another volume; see below. Sure, when able, please follow procedures A, B, and C with modified step 9. If any failure occurs, please attach the entire job log for review. Thank you.

(9) C:\>VSSADMIN ADD SHADOWSTORAGE /FOR=Z: /ON=F: /MaxSize=UNBOUNDED

(10) C:\>VSSADMIN ADD SHADOWSTORAGE /FOR=G: /ON=G: /MaxSize=UNBOUNDED

18 Replies

Backup_Exec1
Level 6
12 years ago
Hi Have you tried contacting seggate support, may be try upgrading the firmware opfor your drive. Are you getting any related events in event viewer when you confirm, the writer are in failed state. Looks for events both in system and application tab. Thanks
CraigV
Moderator
12 years ago
You can try getting hold of a Symantec tool called b2dtest.exe. Don't worry about backups for now...run this tool against the USB drive and check the output. It will advise whether or not the drive is suitable or supported.

The other option is to stop the BE services and run the native Windows backup utility to the drive to see if it fails again.

Alternatively, create a B2D on a local drive on the server, and run a backup to that to see if it fails or not.

Either way, it seems like the USB drive isn't supported with BE, or there is an issue with it.
CraigV
Moderator
12 years ago
...if the Writers are failing they will obviously show up in Event Viewer, and definitely in the BE job log...not sure where you are going with this??? Windows shows they have failed...therefore they have!
Backup_Exec1
Level 6
12 years ago
Hi As per OP comment he is not doing backup to USB drive yet,but then he described even when connecting the USB drive to system writers are failed,so I suggested it would be good to see if there is any conflict and is reported in event viewer Op comment. . I am not attempting to backup up to the USB Drive, at least not yet Thanks
Matt_Freestyle
Level 4
12 years ago
Have you tried plugging the drive into another server then running vssadmin list writers and seeing if you get the same issue? We need to narrow down the problem to be either the drive or the server itself.
CraigV
Moderator
12 years ago
...but think about it...carefully here. If the writers have failed already, the errors obviously come up in the Event Viewer. There would be no reason to double-check that they have failed.

Your reasoning to check for conflicts only came up in the post above...not your original!
marcusolini
Level 5
12 years ago
Hi, When able, can you please execute the following command-line utility for a corresponding volume on USB Drive (plugged in) and attach the output to this post for review. Thank you.

fsutil fsinfo ntfsinfo <volume on usb drive>

Example:
C:\> fsutil fsinfo ntfsinfo E:
pkh
Moderator
12 years ago
@gsmith411

1) Can you also clarify which machine is the USB drive plugged into? The file server or the media server where BE 2012 is installed?

2) On which machine did you re-register the VSS dll's? The file server or the media server where BE 2012 is installed?
gsmith411
Level 3
12 years ago
All

Thank you for the suggestions. I have tried them, but still no luck.

B2DTest says everything passed just fine.

Seagate does not have any firmware updates for the Backup Plus 3Tb I am using.

The event log does list VSS errors,

Error 8193, Volume Shadow Copy Service error: Unexpected error calling routine Cannot find anymore diff area candidates for volume \\?\Volume{d08ac883-a1b6-11df-b853-806e6f6e6963}\ [0]. hr = 0x8000ffff, Catastrophic failure

Error 12293; Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({bad24fc7-3202-4c05-a62a-dde34613ba5b}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.

Unfortunalely, that didn't help much either.

I haven't tried plugging the USB Drive into another computer, but don't think that will help much. After a clean boot with the USB Drive plugged in, the VSSadmin list writers says everything is fine. I do not get any VSS error or failed writers until after I have attempted to run a backup, so I would have to install backup exec to another computer, plug in the drive and attempt to run it with the drive plugged in to try to replicate the error.

I tried the fsinfo request. Here are the results:

c:\Program Files\Symantec\Backup Exec>fsutil fsinfo ntfsinfo K:
NTFS Volume Serial Number :       0x0efc85c3fc85a615
Version :                         3.1
Number Sectors :                  0x000000002baa07ff
Total Clusters :                  0x000000002baa07ff
Free Clusters :                  0x000000002ba6bb1c
Total Reserved :                  0x0000000000000000
Bytes Per Sector :               4096
Bytes Per Physical Sector :       <Not Supported>
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 4096
Clusters Per FileRecord Segment : 1
Mft Valid Data Length :           0x0000000002800000
Mft Start Lcn :                  0x00000000000c0000
Mft2 Start Lcn :                  0x0000000015d503ff
Mft Zone Start :                  0x00000000000c0200
Mft Zone End   :                  0x00000000000cca00
RM Identifier:        B1563AC9-CB7A-11E1-ADB9-78E7D1FA98A2

Last answer for pkh, The fileserver is the media server. I have backup exec running on the system I am attempting to back up. So the USB drive is plugged into the fileserver/media server and I ran the VSS dll re-register on that same machine. and BTW, its backup exec 2010 R3.

Any other suggestions? I wouild like to get this resolved so I can get the backups to the USB Drive and take them offsite.

Thank you
marcusolini
Level 5
12 years ago
Hi, Thank you for providing the requested information so quickly. It appears that the corresponding volume (K:) is on a USB Drive that is a native large sector size disk (4K native). These native large sector size disks are only supported by the new Windows 2012 operating system. For all other operating system, such as Windows 2008 R2, unexpected issues may be experienced. Please review the following article: http://support.microsoft.com/kb/2510009. Hope this is helpful.

Additional noteworthy information:
http://blogs.msdn.com/b/b8/archive/2011/11/29/enabling-large-disks-and-large-sectors-in-windows-8.aspx
http://technet.microsoft.com/en-us/library/hh147334(v=ws.10).aspx
http://msdn.microsoft.com/en-us/library/hh182553(v=vs.85).aspx