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babablues's avatar
babablues
Level 3
13 years ago

Backup Exec 2012 Remote Agent for Windows install error

Hi,

i cannot install (remote or local) Remote Agent for Windows on two win 2008 R2 Servers. One is running Exchange 2010, the other is a HyperV host running a few VMs.

On the HyperV the agent has been running till it 'lost' it's trust to the Backup Exec Server (don't know why!!). I uninstalled the agent with ARP and tried to reinstall the agent serveral Times remote and locally.

On the Exchange server the errors appeared at my first try.

The errors I get are only logged in Logs, not at the UI.

On the Backup Exec 2012 server:

- in [servername]_Push.log:

[...

Checking process status: 9596
ERROR retrieving registry string: 2147483650, SOFTWARE\Symantec\SymcInstall, Action
ERROR: Win32: 2

ERROR: Exception: System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt....

...]

The "win32 errors differ from try to try --> 1, 1603, ...

The Checking process status differs also from try to try --> 9596, 6892...

 

On the target machine:

in RAWSINST2012.HTM:

[...

07-11-2012,15:06:23 : Terminal Services server has been set to Install mode.

07-11-2012,15:06:23 : Launching Silent Install

07-11-2012,15:06:23 : Running in Maintenance mode

07-11-2012,15:06:23 : AgentSeqDlgs::ADlgWelcome

07-11-2012,15:06:23 : AgentSeqDlgs::ADlgMaintenanceType

07-11-2012,15:06:23 : AgentSeqDlgs::DlgChooseCustom

07-11-2012,15:06:23 : AgentSeqDlgs::ADlgPublishRemoteSrv

07-11-2012,15:06:23 : AgentSeqDlgs::AdlgInstallComplete

07-11-2012,15:06:23 : AgentSeqDlgs::Misc_BE_CommonOps

07-11-2012,15:06:23 : AgentSeqDlgs::ReadAdvertiseListKey

07-11-2012,15:06:23 : AgentSeqDlgs::ReadAdvertiseListKey

07-11-2012,15:06:23 : ZLDC01;

07-11-2012,15:06:23 : AgentSeqDlgs::AgentInstaller

07-11-2012,15:06:23 : Running Maintenance Mode

07-11-2012,15:06:23 : Get installed MSI from cache folder: C:\Windows\Installer\578dd971.msi

+ 07-11-2012,15:06:39 : ERROR: Opening Reference database. Error: 1624

+ 07-11-2012,15:12:37 : ERROR: Installation failed with error 1. GetLastError = :0

...]

Repeating endless until I kill the process trees in Task Manager.

I Attached a pair of above mentioned complete logs.

What is going wrong here????

greets

baba

 

 

 

 

2012
Agents
Backup and Recovery
Backup Exec
Installing

20 Replies

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  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi,

     

    Stop and disable any AV running on the server and try it again.

    Thanks!

  • babablues's avatar
    babablues
    Level 3
    13 years ago

    Hi,

    thanks a lot for your quick answer!

    Did it but errors remain the same.

    greets

    baba

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    ...tried a restart of the server and then an installation again?

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    And before attempting a reinstall, remove any traces of the previous failed install...(from registry, root drives etc..)

     

  • babablues's avatar
    babablues
    Level 3
    13 years ago

    OK,

    it's a production environment. I'll remove the traces now and restart the servers tonight.

    Next installation try will be tomorrow.

    Thanks for the advice.

    baba

  • babablues's avatar
    babablues
    Level 3
    13 years ago

    Good morning.

    Server restart done, traces removed as far as I found them...

    Same behaviour: it looks for Regkeys it should have created itself and does't find them.

    Two log entry in make me a little unshure (strpimon.log on the target machine):

    [07/12/2012 - 08:15:51] Strpimon Started.
    [07/12/2012 - 08:15:51] Current directory: C:\BEW-78788feb4e26468bac630b8467b91018\VxPushRA\RAWSX64
    [07/12/2012 - 08:15:51] checking the arguments
    [07/12/2012 - 08:15:51] passed the /k switch
    [07/12/2012 - 08:15:51] /k switch params: SOFTWARE\Symantec\SymcInstall
    [07/12/2012 - 08:15:51] Could not remove the Status Reg entry.
    [07/12/2012 - 08:15:51] passed the /i switch
    [07/12/2012 - 08:15:51] Parameter count passed.
    [07/12/2012 - 08:27:39] ERROR - 1: Failed to create process as user.
    [07/12/2012 - 08:27:39] Install program failed.
    [07/12/2012 - 08:27:39] Strpimon finished.
    [07/12/2012 - 08:27:39] Start GetIPAddressInfo()
    [07/12/2012 - 08:27:39] IP Address for Local Machine: 192.168.100.226
    [07/12/2012 - 08:27:39] Start GetServerTypeInfo()
    [07/12/2012 - 08:27:39] Windows Edition on Local Machine: 1

    What does the error mean? I am domain-admin (and added to local admins explicitly)...

    In the RAWSINST2012.htm:

    [07-12-2012,08:15:55 : Running Maintenance Mode

    07-12-2012,08:15:55 : Get installed MSI from cache folder: C:\Windows\Installer\578dd971.msi

    + 07-12-2012,08:16:12 : ERROR: Opening Reference database. Error: 1624

    + 07-12-2012,08:27:39 : ERROR: Installation failed with error 1. GetLastError = :0]

    C:\Windows\Installer\578dd971.msi is existing, so what??

     

     

     

     

     

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    ...are you using your Domain Admin account to install the RAWS agent and not the Backup Exec account? Otherwise try to install it using the actual Domain Admin account to see if this runs through...

  • babablues's avatar
    babablues
    Level 3
    13 years ago

    My Domain Admin account is the Backup Exec System account.

    Should I take a different Domain Admin account for BE? 

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    It is worth a try...just create a new accont with Domain Admins rights for now and run the installation.

  • babablues's avatar
    babablues
    Level 3
    13 years ago

    Didn't succeed. Same errors with remote and local Inst.

    I'll try a new installation on a new win 2008 R2 server to check if there were issues with the source files...