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enzo's avatar
enzo
Level 4
10 years ago

backup exec 2014 SP2 vmware jobs Final error: 0xe0009b61

Hi,

I have BE 2014 SP2, windows 2008 R2 SP1.

I have upgrade Backup Exec 2014 to SP2.

All virtual machine backups end with the error 0xe0009b61:

'Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.
Final error category: Security Errors'

Before upgrading everything worked regularly.

 

The test credential is ok.

 credential status.jpg

any ideas?

 

Thanks

 
2014
Agents
Backing Up
Backup and Recovery
Backup Exec
Virtualization
Windows Server (2003-2008)
  • enzo's avatar
    enzo
    10 years ago

    I rectreating the account in credential manager: 'root' and 'System Account' .

    Reboot the BE services.

    Now Work!

    Credentials Corrupt?

7 Replies

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  • lmosla's avatar
    lmosla
    Level 6
    10 years ago

    Hi enzo,

    Try recreating the job and make sure the vcenter is selected and not the ESX host.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    And you are able to access the vCenter using the "root" account ?

  • enzo's avatar
    enzo
    Level 4
    10 years ago

    @imosla

    I have recreating the jobs and I selected the vcenter and not the ESX host.

     

    @VJware

    I able access to vCenter using root account.

     

     

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Does the backup via ESX host complete successfully ?

    Are the remote agents updated with SP2 as well ?

  • enzo's avatar
    enzo
    Level 4
    10 years ago

    I rectreating the account in credential manager: 'root' and 'System Account' .

    Reboot the BE services.

    Now Work!

    Credentials Corrupt?

  • enzo's avatar
    enzo
    Level 4
    10 years ago

    The credential 'root' and 'System Account' not changed (system account is domain administrator).

    Thanks