Forum Discussion

linhnm's avatar
linhnm
Level 3
7 years ago

Backup Exec backup VMware job fail with credential error

Hi all, I've got a abnormal error with Backup Exec 16 (with VRAY license) when try to backup a VM through my vcenter server. We're running vcenter 6.5 and 3 ESXi 6.5 enterprise plus I added my vcen...
16
Windows Server 2008 R2
  • Ben-Veritas's avatar
    Ben-Veritas
    7 years ago

    Those lines from the debug are normal.

    Looking at the debug you attached earlier, that failure is on the connection to the local host.  Since we make a loopback connection to the remote agent before connecting to the ESX host it's failing on connecting to itself.

    Do you still have a system logon account listed in Backup Exec?

    Configurations and Settings - Logon Accounts - Manage Logon Accounts

linhnm's avatar
linhnm
Level 3

I tried that link, but no worked. This backup task require only some very simple configuration, but somehow it fail

linhnm's avatar
linhnm
Level 3
7 years ago

Update: I tried debug to see anywrong by SGMON, and now I can see this:
176 BESERVER 5224 5/21/2018 9:51:40 PM 6456 "Cluster" key is not present in the registry
177 BESERVER 5224 5/21/2018 9:51:40 PM 6456 Did not detect Microsoft cluster ()
178 BESERVER 5224 5/21/2018 9:51:40 PM 6456 VCS cluster keys do not appear to be present in the registry
179 BESERVER 5224 5/21/2018 9:51:40 PM 6456 Did not detect VCS cluster ()
Will reinstall help?

  • Ben-Veritas's avatar
    Ben-Veritas
    Level 4
    7 years ago

    Those lines from the debug are normal.

    Looking at the debug you attached earlier, that failure is on the connection to the local host.  Since we make a loopback connection to the remote agent before connecting to the ESX host it's failing on connecting to itself.

    Do you still have a system logon account listed in Backup Exec?

    Configurations and Settings - Logon Accounts - Manage Logon Accounts

    • linhnm's avatar
      linhnm
      Level 3
      7 years ago
      Hi Ben, I think your idea is a very remarkable. Backup Exec was installed and used admin domain account as system logon account. Now admin domain password is changed, and I don't have the old one, cannot edit system logon account. I will check more about this, but it would be greate if you guys could show me some useful article. Thank all