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David_Grayston's avatar
David_Grayston
Level 4
15 years ago

Backup Exec Client Agent 12.5 popup warning regarding ."Outlook: default mail client..."

Hi,

On our Windows XP computers everytime the Backup Exec Agent sevice loads it causes a popup warning message:

"Microsoft Office Outlook : Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Office Outlook and set it as the default mail client."

This happens before the users logon and is during the starting of the agent service. Doesnt' appear to happen on our Windows 7 computers.

I can't see why the agent service is trying to send a message or where any such setup would be within the agent's configuration..seems very odd. Confirmed this on several different Windows XP computers when tbshooting the appearance of this popup message.

Any help appreciated. David

12.x and Earlier
Agents
Backup and Recovery
Backup Exec
  • Hemant_Jain's avatar
    Hemant_Jain
    15 years ago
    Backup Exec remote agent would always do a check for a default mail client, as it is coded that way. So, all it does is a verification check whether outlook is installed on the mahchine, if yes it would like it to be set as a default mail client. In order to fix this pop up message, all you would need to do is setup MS outlook as default mail client.  Some documents referring to this behaviour:
    http://support.veritas.com/docs/247931
    http://support.veritas.com/docs/276906

    Please mark it a solution, if this information is useful.
    Thanks

3 Replies

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  • Hemant_Jain's avatar
    Hemant_Jain
    Level 6
    15 years ago
    Backup Exec remote agent would always do a check for a default mail client, as it is coded that way. So, all it does is a verification check whether outlook is installed on the mahchine, if yes it would like it to be set as a default mail client. In order to fix this pop up message, all you would need to do is setup MS outlook as default mail client.  Some documents referring to this behaviour:
    http://support.veritas.com/docs/247931
    http://support.veritas.com/docs/276906

    Please mark it a solution, if this information is useful.
    Thanks
  • David_Grayston's avatar
    David_Grayston
    Level 4
    15 years ago
    Thank you for the information and reply Hemant.

    Those KB articles are very helpful (I should have been able to find them) but I'm still confused with this behavior why the Agent should care what email client is set - it doesnt' seem to have any emailing capabilities that I can decern.   

    It does seem odd to me that the Agent expect that if Outlook is installed it must be set as default mail client. As I have many users who have Outlook for calendaring but not email - these people use Thunderbird (Mozilla), or MS Live Mail, or other alternate email clients. 

    Now I've got to hack the registry on all these clients but atleast this hack appears to work.

     \HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail - delete or rename key "PreFirstRun"

    What a pain!

    Thanks again for the help Hemant,

    David
  • Hemant_Jain's avatar
    Hemant_Jain
    Level 6
    15 years ago
    Yes, that registry hack is a shortcut, for the same, instead of telling all your users to go to internet explorer and follow those steps mentioned in the document.

    Please mark it a solution, so that others can refer to the same.
    Thanks
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