Forum Discussion

Dah_Hwa's avatar
10 years ago

backup exec not connected?

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how to fix it?

  • Have you tried re-entering credentials for all the BE services?

    Use BEutility.exe to update credentials.

    If it doesn't work then refer to the below article.

    http://www.symantec.com/docs/TECH197650

  • Take a look at the Windows Eventlog and see what errors were encountered when the OS tried to start the BE Media and Devices service. Also_make sure that you have updated your BE to SP4 and the latest hotfixes

2 Replies

  • Have you tried re-entering credentials for all the BE services?

    Use BEutility.exe to update credentials.

    If it doesn't work then refer to the below article.

    http://www.symantec.com/docs/TECH197650

  • Take a look at the Windows Eventlog and see what errors were encountered when the OS tried to start the BE Media and Devices service. Also_make sure that you have updated your BE to SP4 and the latest hotfixes