Forum Discussion

leofossi's avatar
leofossi
Level 3
5 years ago

Backup Exec Services Manager shows server status "Server unavailable" but jobs run fine

We installed a new BE Server in an environment that already had one but it was deactivated because the server was old and weak. The servers to be backed up already had agents installed, but I ran pu...
20
BE 20.5
Windows Server 2012 R2
Gurvinder's avatar
Gurvinder
Moderator
Is there a server to IP resolution issue. Can you try adding the IP and server hostname entry in hosts file of BE server and check if it helps to show server status as online and not unavailable.

leofossi's avatar
leofossi
Level 3
5 years ago

Thank you for the quick reply.

I tried adding the hostnames and IPs to the hosts file but it did not work, unfortunately.

When I click connect, check the box "Use this account instead of the current user account" and enter the same logon account associated with the agents, the status changes to "access to server is denied".