I am having trouble in backing up my servers to tape. I am able to back up to disk. However when I try to backup the system state of my server to tape the backups fail with the error e00084ed - A hardware error occurred. However when I try to backup a single folder of size 3MB to tape I can backup.
Attached find the screenshot.
Any ideas?
It was due to a termination issue. The hardware vendor fixed it.
What happens if you try to backup a larger folder/file to the tape ? Is this successful or not ?
Does only system state backup fail with this error or does it fail if you backup other files/folders ?
Would recommend using Symantec drivers for the tape drive and disable any HP Insight services if present.
Do have a look @ the Event Viewer - System logs and check if there are any hardware related errors or warnings..
In addition to VJware, make sure your firmware is updated and for further troubleshooting, download the HP Library an Tape Tool http://h20566.www2.hp.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=406729
I have not updated anything in the system as mentioned by Imosla.
However, I was successful in backing up a folder of size 2GB and 23GB. However i get these messages in application log
5108] 05/06/14 16:25:45 Adamm Mover Error: DeviceIo: 03:00:04:00 - Device error 1117 on "\\.\Tape0", SCSI cmd 08, 11 total errors
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[6124] 05/06/14 16:24:35 Adamm Mover Error: DeviceIo: 00:00:04:00 - Retry Logic: Original settings restored on device: HP Ultrium 3-SCSI
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[6124] 05/06/14 16:24:35 Adamm Mover Error: DeviceIo: 03:00:04:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 6c0, error 0
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[6124] 05/06/14 16:24:35 Adamm Mover Error: DeviceIo: 00:00:04:00 - Retry Logic: Retry logic was engaged on device: HP Ultrium 3-SCSI
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[6124] 05/06/14 16:19:35 Adamm Mover Error: DeviceIo: 03:00:04:00 - Device error 1117 on "\\.\Tape0", SCSI cmd 0a, 10 total errors
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and the following errors in system log
The driver detected a controller error on \Device\RaidPort1.
These denote possible issues with the hardware. Do update the drivers, controller firmware etc. Consider running vendor diagnostics against the tape drive to rule out any hardware issues.
can you eloborate a little bit more, like what drivers and controller firmware
Drivers for the tape drive and drivers, firmware update for the storage controller to which the tape drive is attached to.
My hardware vendor has replaced the drive with a new one. I even have installed the hot fixes available for backup exec 2010 R2 SP1 through live update. But still I am facing the same problem. Yesterday I was able to backup data from a local folder which was of 40 GB. However if I try the system state backup or backup an entire drive I am getting the error.
If I try to backup a certain folder in a remote server I get the same error. But I can backup another folder in the same server of more size.
Are there any settings that I need to consider during a backup or any ideas?
I have updated to BE 2010 R3 SP4 and I have started a backup job of system state. It seems to be running fine. However, the backup seems to be running at a low speed, 1 to 12MB/min. It has been 2 hours since I started the backup job now. Can it be due to a setting or configuration issue?
