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RIDHO07's avatar
RIDHO07
Level 4
10 years ago

backup storage read/write and hardware error occurred

Hi All, 

i have some problem with Symantec backup exec 2012 installed in windows server 2012 and backing up virtual machines.

sometimes backup running full or incremental the results succes with exception. but today backup failed with error :

Backup- \\[Server_backup]\C:

Storage device "Deduplication Storage:4" reported an error on a request to read data from media.

Error reported:

No more data is on the tape.

V-79-57344-34029 - A hardware error occurred.

Storage device "Deduplication Storage:4" reported an error on a request to write data to media.

Error reported:

0x17
V-79-57344-34028 - A backup storage read/write error has occurred.

If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive.  Clean the tape drive, and then try the job again.  If the problem persists, try a different tape.  You may also need to check for problems with cables, termination, or other hardware issues.

If the storage is disk based, check that the storage subsystem is functioning properly.  Review any system logs or vendor specific logs associated with the storage to help determine the source of the problem.  You may also want to check any vendor specific documentation for troubleshooting recommendations.

 

please help me, 

thank you for kind attention and support. 

regards, 

ridho

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  • VJware's avatar
    VJware
    10 years ago

    i have some problem with Symantec backup exec 2012 installed in windows server 2012

    BE 2012 doesn't support Win 2012 as a media server OS.

  • CraigV's avatar
    CraigV
    10 years ago

    ...you might just be lucky that it works intermittently. But if you're having issues then you need to move onto BE 2014 which does support Windows Server 2012 as a media server.

    Thanks!

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  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...please read below and see if this is relevant for your issue:

    http://www.symantec.com/docs/TECH130444

    Also, if you are duplicating off to tape, make sure that there are no hardware errors with your drive by running the manufacturer's utility.

    Thanks!

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    It could be that your dedup find is damaged. You should log a support case with Symantec for them to take a look at the problem
  • RIDHO07's avatar
    RIDHO07
    Level 4
    10 years ago

    how to check my dedup damage?
    if dedup damage, why another job still running successful?

    backup still failed for this job backup with virtual machines. 

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    i have some problem with Symantec backup exec 2012 installed in windows server 2012

    BE 2012 doesn't support Win 2012 as a media server OS.

  • RIDHO07's avatar
    RIDHO07
    Level 4
    10 years ago

    if BE 2012 doesn't support Win 2012, another job still running successful.

    because I have a 9 on the backup server with OS windows server 2012 as a media center. fifth successful backup server, another the backup job always with exceptions and failed with the error.

     

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...you might just be lucky that it works intermittently. But if you're having issues then you need to move onto BE 2014 which does support Windows Server 2012 as a media server.

    Thanks!

  • RIDHO07's avatar
    RIDHO07
    Level 4
    10 years ago

    what is solution for my case? besides to the upgrades to Symantec be 2014.

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    Well, you're on an unsupported OS...your only options would be:

    1. Downgrade to a supported OS for BE 2012 which would be Windows Server 2008 R2;

    2. Upgrade to BE 2014 which means no OS reinstall (and subsequent BE reinstall).

    Thanks!