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Nokkela's avatar
Nokkela
Level 4
12 years ago

Backup failure

After some full and incremental backups i have got same errors:

33152 - adam mover error

57665 - i/o error

Now, i dont know what to do. Firmware and drivers - last stable versions. I am replaced "catalogs" folder and erased all tapes in the library, "ODBC error" after inventory has missing. First backup was without any errors after which i did some recovery jobs - all ok, but next full backup, after 4-5 hours, at 50%, exited with errors(btw, tape is empty at this moment). After errors, tape had marked - "end label is unreadable" and now tape have got +1 stable write or read error I had tried with 10 tapes (some tapes are with differential backup which i did some days before about, 400GB) and all ended with errors. Problems with write protection are excluded.

I don't understand why the 2nd backup fails.

Backing Up
Backup and Recovery
Backup Exec
  • pkh's avatar
    pkh
    12 years ago

    If you have HP Insight Management software running on your server, stop it.

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  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    12 years ago

    In my experience the "Refresh handle" message was related to device communication issues and/or the device disappearing and reappearing in windows.

  • Nokkela's avatar
    Nokkela
    Level 4
    12 years ago

    So, now backup job finishing without any errors. Seems like the problem was in HP storage service, and now i`am testing the new configuration and will mark the solution soon.

  • Nokkela's avatar
    Nokkela
    Level 4
    12 years ago

    Now, i think that it was incompatibility between symantec tape driver and HP WMI storage service(my carelessness, i had read about this many times at this forum). I forgot to disable the service, because Symantec worked with hp tape drivers earlier.

  • Nokkela's avatar
    Nokkela
    Level 4
    12 years ago

    Thank you for help! Now, after a week of backups i can say - the problem was in HP wmi storage service which i forgot stop.)