Backup failure

It could be that your tape drive is faulty.  Run the manufacturer's diagnostic utility against the tape drive.  Make sure that you select the write test and that you have stopped all the BE services beforehand.

Any events 5,7,9,11,15 in the system logs of the event viewer ?

I did "LTO drive assessment test" with overwrite parameter on some tapes on which Symantec fails - all ok. There are no errors in LTT at all. Today i clean the drive and replace SCSI cable, will see what will happens in the evening.

Only event 9 - "The HP System Management Homepage Win32 service has been started successfully.". That`s all.

Would you pls post the complete descriptions of events 33152 & 57665..

As a test, try backing up to disk to rule out any tape hardware issues.

Adamm Mover Error: DeviceIo: 03:00:04:00 - Device error 1117 on "\\.\Tape0", SCSI cmd 0a, 1 total errors

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Adamm Mover Error: DeviceIo: 00:00:04:00 - Retry Logic: Retry logic was engaged on device: HP       Ultrium 3-SCSI  

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Adamm Mover Error: DeviceIo: 03:00:04:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 6a8, error 0

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Adamm Mover Error: DeviceIo: 00:00:04:00 - Retry Logic: Original settings restored on device: HP       Ultrium 3-SCSI  

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Adamm Mover Error: DeviceIo: 00:00:04:00 - Retry Logic: 2 TURs Failed on device: HP       Ultrium 3-SCSI  

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and at the end 57665

and today i have a new error while doing full backup - 57612 (for the first time)

An inconsistency was encountered on the storage media in HP 1.

Just noticed that the service "HP WMI storage providers" is running:( i already stopped him (restarting the server) and now Symantec performs a new backup job with backup2disk feature.

Hi ,

Related to the problem you have why not try running the tracer utility which in built in symantec utility to trace the SCSI events. Create a new backup job a small test job. You will find the tracer.exe in the installation directory of backup exec. launch it and click on the green dot. It will start monitoring the SCSI events. Run that and if you could upload the logs we can see if the tape drive is faulty.

Also try to see the backup completes on backup to disk folder. If it completes on backup to disk folder then the tape drive could be the culprit. 

Hi,

I already used tracer.exe. and cant find any errors. All operations were "success" and in time when BE failed (in event manager) logs in tracer.exe just freezed on any operation like "write".