Backup of files on a NetApp

Hi Tope,

You can refer to the TN below on how to troubleshoot this.

http://www.symantec.com/docs/TECH56722

Are you using the NDMP option in trial mode currently? Is it still valid?

Thanks!

If backing up via NDMP option, then NDMP must be enabled on the filer and the FAS device must be added as a NDMP server in the Backup & Restore tab.

Although, if you are backing using CIFS, then NDMP must be disabled on the filer and the FAS device must be added as a regular file server. The option " Enable selection of user shares" must be enabled as well.

Are you using a "root" account for FAS backup ? If yes, is this root account added under logon accounts and specified under "Test credentials" tab for this FAS filer ?

Hi VJware,

I am using root as the account and it is added to the logon accounts. There is no other account on the NetApp.

When i test the credentials, it is successful.

Hi Craig,

Thank you.

I just started using he NDMP trial 4 days ago it is still valid.

I do not have Back up files and directories by following symbolic links selected. only the one for junction points. I will uncheck it as stated in the link.

Hi Craig,

The job completed with exceptions after  i deselected the option to follow junction points.

But i get the below. What can i do please.

Backup- 1.1.1.1
V-79-57344-3844 - The Backup Exec server was unable to connect to the Remote Agent on machine 1.1.1.1.
The Backup Exec server will use the local agent to try to complete the operation.
V-79-57344-65277 - Snapshot Technology: Initialization failure on: "\\1.1.1.1\MyS_Files". Snapshot technology used: No.
Remote Agent not detected on 1.1.1.1.
 

Thank you for your help.

You cannot follow junction points when you are doing a NDMP backup because a NDMP backup sort of just dump the whole disk

You should not turn on AOF when you are backing up a NAS because the NAS is unable to do a snapshot.

As for the remote agent message, you would just have to live with it.  There is no way to get rid of it.

Hello Vjware,

Thank you for your response. I guess i hv to. But what is the point in buying the NDMP option if there are ways to backup the system without NDMP option.

Symantec has to look into this idea of getting the exceptions for the non-remote agent devices.