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JosVerhallen's avatar
JosVerhallen
Level 4
11 years ago

backup VM's on single ESXi 5.5 host

Hi,

i am trying to back-up 3 VM's on a single VMWare ESXi 5.5 host with Symantec Backup Exec 2012 SP4. i have created seperate jobs for the 3 virtual machines which backup the data to disk and then duplicate to tape. Every backup to disk job now instantly fails with the following error:

V-79-57344-38260 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot.

If i check the VMWare ESXi host when i start the back-up i see the following event: "Find entity by inventory path", which succeeds.
after this event the back-up job just fails. It does not even attempt to create a Virtual Machine Snapshot on the ESXi host.

how can i fix this?

Regards,

Jos Verhallen

2012
Agents
Backing Up
Backup and Recovery
Backup Exec
Compatibility
Configuring
Integration
Virtualization
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    11 years ago
    This is ESXi 5.5 Update 1. See the build number in the release note below https://www.vmware.com/support/vsphere5/doc/vsphere-esxi-55u1-release-notes.html

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  • pkh's avatar
    pkh
    Moderator
    11 years ago

    Push out the remote agent again to the VM's and try again.

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    11 years ago

    I take it your ESX host is licensed (from VMware not Symantec) for vStorage Backup API activity?

  • JosVerhallen's avatar
    JosVerhallen
    Level 4
    11 years ago

    We have pushed out the remote agent again and we are still getting the same error.

  • JosVerhallen's avatar
    JosVerhallen
    Level 4
    11 years ago

    Yes our ESXi host is licensed. 

    VMware vSphere 5 Hypervisor Licensed for 2 physical CPUs (unlimited cores per CPU)

  • EyeintheSky's avatar
    EyeintheSky
    Level 3
    11 years ago

    Silly question, but can you take a snapshot of the guestVM from within VmWare?

  • pkh's avatar
    pkh
    Moderator
    11 years ago
    BTW, are you using ESXi 5.5 Update 1? If so, then it is not supported
  • pkh's avatar
    pkh
    Moderator
    11 years ago
    This is ESXi 5.5 Update 1. See the build number in the release note below https://www.vmware.com/support/vsphere5/doc/vsphere-esxi-55u1-release-notes.html
  • JosVerhallen's avatar
    JosVerhallen
    Level 4
    11 years ago

    yeah we also found out this customer uses the free ESXi license so no Vstorage API.