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yegreate96's avatar
yegreate96
Level 3
11 years ago
Solved

BackupExec 2014 Linux agent not installing

Hello,

I'm running BackupExec 2014 (14.1 1786) on a Windows 2012 R2 server. I'm trying to install the Linux agent on a turnkey Linux appliance (Debain)

When I browse to the installation DVD and try to unpack the file RALUS_RMALS_RAMS-1786.0.tar.gz from the LinuxMac folder, I get the error message from Winrar "Archive is either unknown format or damaged"

Also using TAR from the Linux commandline doesn't work.

What am I doing wrong?

 

Regards,
Oliver McLean

 

Agents
Backing Up
Backup and Recovery
Backup Exec
Linux
  • VJware's avatar
    VJware
    11 years ago

    Ideally, the response should have been "gzip compressed data"

    Lemme check if I can upload the installer and then you could retry. I'll PM you the details shortly.

    EDIT**

    Have PM'd you a download link for the RALUS installer.

8 Replies

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  • pkh's avatar
    pkh
    Moderator
    11 years ago
    See these documents http://www.symantec.com/docs/TECH46461 http://www.symantec.com/docs/TECH185802
  • yegreate96's avatar
    yegreate96
    Level 3
    11 years ago

    I tried to use tar to unzip the file, but the following happens:

     

    root@wordpress /# tar zvxf RALUS_RMALS_RAMS-1786.0.tar.gz

    gzip: stdin: not in gzip format
    tar: Child returned status 1
    tar: Error is not recoverable: exiting now

     

     

    It seems like the file is corrupted. However the rest of the DVD works fine

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Try these commands instead:-

    tar -zvxf RALUS_RMALS_RAMS-1786.0.tar.gz

    Else, try individually, i.e

    gunzip RALUS_RMALS_RAMS-1786.0.tar.gz

    tar xvf RALUS_RMALS_RAMS-1786.0.tar OR tar -xvf RALUS_RMALS_RAMS-1786.0.tar

    Lastly, pls do not extract this file on the Win machine before copying it to the Linux machine. Looks like that you tried that earlier and this may cause the installer to be corrupt. Have you tried to re-download the BE installer and then copy the Linux installer to the Debian system again ?

  • yegreate96's avatar
    yegreate96
    Level 3
    11 years ago

    gunzip gives this error:

    gzip: RALUS_RMALS_RAMS-1786.0.tar.gz: not in gzip format

     

    The other options give the same error as mentioned earlier.
    I'm using the file from the installation dvd, without extracting it in Windows.
    I've downloaded the latest 2014 sp1 DVD and tried the same with the file: RALUS_RMALS_RAMS-1786.1059.tar

    But again, the same errors.

     


    I'm using Debian 7.2

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    What does the following cmd return as :-

    file RALUS_RMALS_RAMS-1786.0.tar.gz

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Ideally, the response should have been "gzip compressed data"

    Lemme check if I can upload the installer and then you could retry. I'll PM you the details shortly.

    EDIT**

    Have PM'd you a download link for the RALUS installer.