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Antonio_Castro's avatar
Antonio_Castro
Level 4
4 years ago

BackupExec deduplication manager service failed to start

Hi all
I have a backupexec appliance 3600 R4 wint BE15.
This appliance is EOX, I know it, but our client maintains this old infraestructure and now I have a problem.

This appliance had 2 disks failed and the the RAID was offline.
Our client bought the 2 disks and we replace that on the appliance.

The rebuilding RAID process was apparently successful and now on the appliance web UI show us all disks online an also the RAID.

But now, when I try to start the BackupExec services I have this error for BackupExec deduplication manager:

 

I can see this detailed status on Windows EventViewer:

But when I try to verify the D:\Appliance_Dedupe\etc\pdregistry.cfg file I can't access to the folder (D:\Appliance_Dedupe is the appliance's deduplication folder):

 

Anyone can help me with this?

Thanks in advance.

Regards
Toño

15
appliances
BackupExec 3600
Deduplication
Windows Server 2008 R2

3 Replies

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    • PJ_Backup's avatar
      PJ_Backup
      Moderator
      4 years ago

      You need to disable the in-built protection (SDCS or Symantec Data Center Security) on the appliance first to access these files.

      I seem to remember if you right click on the correct icon in the systray the option is there somewhere, but to be honest its been a few years since I've needed to do that so can't remember exactly offhand how to.

      Though I do know it gives you the option to disable it for a set period of time (eg 15 mins etc) and you need to type in a Captcha code when requested.

      • Antonio_Castro's avatar
        Antonio_Castro
        Level 4
        4 years ago

        Hi Pj
        Thanks for you support.

        I can override now the SDCS or Symantec Data Center Security and I can see this 3 folders on the storage dedupe folder (data, log, queue).
        I compare with another appliance and in it, the storage dedupe folder contains 10 folders (data, databases, etc, history, log, processed, queue, spool, tmp, var).

        I think I need apply a factory reset, right? Or any other idea?

        Thanks in advanced.
        Regards

        Toño