Hi erickt,
did you ever get a solution?
I have the exact same problem since the 17th of February 2023...
I am running BE 21.4 independently on two Windows Servers 2019 Datacenter in German. Before that date the reports ran as they should on both BE Servers, but since then the Overnight Summary job is created twice (probably because I tried it again) and shows the same error: The job failed with the following error: The Backup Exec job engine system service is not responding.
The report runs according to schedule but is not visible in either See Upcoming nor in See Completed. But a further report "Disk Storage Summary Weekly" is seen in Upcoming and Completed and runs correctly!
Before that date all the reports ran OK (they are still visible in the Reports Tab). A DB Consistency Check showed no problems...
Any thoughts will be appreciated.
Bert