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I will see if I can follow up internally about this situation but have you spoken with techsoup about potentially purchasing support via them? Sorry if you already have but this is not a scenario that I am familiar with... I will try to get an answer for you though.
EDIT: Assume this is what you have: https://www.techsoup.org/products/veritas-backup-exec-20--G-49693--
We can try and help via these forums but, depending on the nature of the issue, more detailed analysis is required - hence the need for a formal support case. For now, can you load RALUS in debug mode (log to a file), then reproduce the failure, then provide the RALUS debug log for review.
https://www.veritas.com/support/en_US/article.100016633.html
Log output is too long for a message in this forum. Attached (maybe) is the log output from your linked instruction (which has issues BTW).
This log covers this span of time:
- Start VRTSralus, logging to file
- On BE server edit job, attempt to expand [ROOT] (same error)
- Stop VRTSralus
-frank
- criley6 years agoModerator
Thanks for the log, some of the errors seem to match this article https://www.veritas.com/support/en_US/article.100031084.html
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> gfsp vxms plugin: stat failed /run/user/1001/gvfs errno 13
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> gfsp vxms plugin: stat failed /run/user/1001/gvfs errno 13
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> vf_newpgn: couldn't initialize libgfsp.so
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> gfsp vxms plugin: stat failed /run/user/1001/gvfs errno 13
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> gfsp vxms plugin: stat failed /run/user/1001/gvfs errno 13 - RockwellMuseum6 years agoLevel 4
criley
Thanks but there's not much to go on here. That article has you list user accounts, then gives the non-instruction
"2.Give the required permission on the file to the backup account."I mustn't delete the user home directories.
- Steve-Young6 years agoLevel 6
It also could be https://www.veritas.com/content/support/en_US/article.100015695.html which is the same "basic" issue Chris pointed out.
Are the user(s) using a Graphical Interface such as (Gnome)?
- RockwellMuseum6 years agoLevel 4
Steve-Young
I think this is on the right trail, FUSE mounts can't be accessed by root, but I can't find any instruction on granting root access to those mount points. Invariably discussions just skip over that part. - criley6 years agoModerator
Maybe this helps? https://serverfault.com/questions/188894/denied-root-access-to-user-mounted-fuse-file-system
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