BE 2014 Remote Agent Install Failing
Good Day,
Please can someone assist urgently with this, We installing backup exec remote agent 2014 on our Excahnge Server but keeps failing, The exchange server had the 2010 RA and this had to be manually removed from the registry as the uninstall did not want to work from tadd/remove programs. Finally got it uninstalled and trying to install the new version now.
Error below:
06-11-2014,21:16:57 : Windows Operating System Version: 6.0 - Server
06-11-2014,21:16:57 : GetProductInfo returned success. Checking for CORE OS values.
06-11-2014,21:16:59 : Checking Windows Installer Version.
06-11-2014,21:16:59 : Windows Installer Version: 4.5.6002.18005
06-11-2014,21:16:59 : Executing managed _Setup:
06-11-2014,21:16:59 : C:\RAWSX64\install\_Setup.exe
06-11-2014,21:17:00 : Loading XML from:
06-11-2014,21:17:00 : C:\RAWSX64\install\IFProducts.xml
06-11-2014,21:17:00 : ArgsDataParser::InitDictionary
06-11-2014,21:17:00 : AgentSeqDlgs::RawsDlgSequence
06-11-2014,21:17:00 : Set RAWS Media path: C:\RAWSX64\install\media\
06-11-2014,21:17:00 : RawsDlgSequence::CheckInstMode
06-11-2014,21:17:00 : BEOperations::BE_GetInstalledProdCodeVersion()
06-11-2014,21:17:00 : The product detected. PID: {DA6F5B77-0DE2-4EE8-A07D-2B5E2B9429C3}, version: .
06-11-2014,21:17:00 : Starting initialization of install data.
06-11-2014,21:17:00 : Completed initialization of install data.
06-11-2014,21:17:00 : BEOperations::BE_GetInstalledProdCodeVersion()
06-11-2014,21:17:00 : The product detected. PID: {DA6F5B77-0DE2-4EE8-A07D-2B5E2B9429C3}, version: .
06-11-2014,21:17:00 : BEOperations::BE_GetInstalledProdCodeVersion()
06-11-2014,21:17:00 : The product detected. PID: , version: .
06-11-2014,21:17:00 : Terminal Services enabled.
06-11-2014,21:17:00 : Terminal Services server has been set to Install mode.
06-11-2014,21:17:00 : Executing BE_MsiGetPropertyFromSourceMedia
06-11-2014,21:17:00 : C:\RAWSX64\install\media\Symantec Backup Exec Remote Agent for Windows Systems.msi
06-11-2014,21:17:00 : 0
06-11-2014,21:17:00 : Launching UI Install
06-11-2014,21:17:00 : Running in Installation mode
06-11-2014,21:17:00 : AgentSeqDlgs::ADlgWelcome
06-11-2014,21:17:00 : AgentSeqDlgs::ADlgInstallType
06-11-2014,21:17:00 : RawsDlgSequence::CheckInstalledProducts
06-11-2014,21:17:00 : BEOperations::BE_GetInstalledProdCodeVersion()
06-11-2014,21:17:00 : The product detected. PID: , version: .
06-11-2014,21:17:00 : BEOperations::BE_GetInstalledProdCodeVersion()
06-11-2014,21:17:00 : The product detected. PID: , version: .
06-11-2014,21:17:00 : AgentSeqDlgs::DlgChooseCustom
06-11-2014,21:17:00 : AgentSeqDlgs::AdlgInstallComplete
06-11-2014,21:17:00 : AgentSeqDlgs::Misc_BE_CommonOps
06-11-2014,21:17:07 : Telemetry Switch setting : False
06-11-2014,21:17:07 : Local Install Agent
06-11-2014,21:17:08 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
06-11-2014,21:17:12 : AgentSeqDlgs::AgentInstaller
06-11-2014,21:17:12 : Executing runtime installer package vcredist_x64.exe.
06-11-2014,21:17:12 : C:\VCRedist\V10.0\vcredist_x64.exe /q /norestart /log "C:\ProgramData\Symantec\Backup Exec\Logs\V10.0_x64_msruntime_install.log"
+ 06-11-2014,21:17:12 : ERROR - 1314: Failed to load user profile for POLOKWANE\backup_exec.
06-11-2014,21:17:12 : Return Value of Microsoft Visual C++ 2010 Redistributable (x64) : 1603
+ 06-11-2014,21:17:12 : ERROR: Failed to execute VC 10.0 runtime installer. Error code 1603.
+ 06-11-2014,21:17:12 : Review this log file for details: C:\ProgramData\Symantec\Backup Exec\Logs\V10.0_x64_msruntime_install.log
06-11-2014,21:17:13 : The return value for Microsoft VC++ Redistributables (x64) returned error code: 1603
06-11-2014,21:17:13 : Clean up Symantec installer keys.
06-11-2014,21:17:18 : AgentSeqDlgs::Misc_BE_CommonOps
06-11-2014,21:17:18 : Dialog Sequence Returning errorlevel 1603
+ 06-11-2014,21:17:18 : The Installation Failed!
Tried running as admin as well as tried the below technote to no avail
http://www.symantec.com/business/support/index?page=content&id=TECH218124
Please assist,
Thanks,
Hi Slim and all,
I wanted to comment here as this is something that the installer will block when done from our DVD, but not when you grab the RAWS32 or RAWSx64 folder from the "%ProgramFiles%\Symantec\Backup Exec\Agents" directory (where patches are applied and stored when the media server is patched). This is a use case I should have considered, but missed.
If you look on our DVD under BE_DVD\BE\WINNT\Install\ you will see that there is a VCREDIST folder with the directories you describe above. This directory contains the latest runtimes required by our RAWS installer. It is the directory we are expecting to find when we run the install. If you run off of the DVD, we will validate the files are valid before executing the install. This is the recommended method for a clean install.
However, I believe your goal is to install and have the patches applied during the initial install. If that is what you are attempting, you can drop in the Agents\RAWSx64\Updates or Agents\RAWS32\Updates folder into the RAWS folder on the DVD and it will accomplish the same thing. We do not test this way, so be wary of that method. It should work but I do have to give that disclaimer! ;)
Thanks
Nick