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Karl_Vallis's avatar
Karl_Vallis
Level 3
17 years ago

BELNAPI terminated abnormally

Hi All

Having an issue with BELNAPI.exe terminating abnormally, This error seems to be popping on all our Domino servers. We've recently updated to 11d from 10d with a fresh installation, Service Pack 2 and Hotfix 33 have been installed.

The extact error message is:
Process C:\Program Files\Symantec\Backup Exec\RAWS\belnapi.exe (4376/0x1118) has terminated abnormally

It happens every minute or so, and nothing is recorded in the Windows event log.

Any ideas?

11.x and Earlier
Agents
Backup and Recovery
Backup Exec

15 Replies

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  • Ben_L_'s avatar
    Ben_L_
    Level 6
    17 years ago
    Where exactly are you seeing these errors?  In the lotus console or in which log file?
  • Karl_Vallis's avatar
    Karl_Vallis
    Level 3
    17 years ago
    The error's are popping up in the Domino console, and in the server log under Miscellaneous Events.
  • Ben_L_'s avatar
    Ben_L_
    Level 6
    17 years ago
    Look for the file beremote.exe on the lotus server, what is the revision of this file?
  • Karl_Vallis's avatar
    Karl_Vallis
    Level 3
    17 years ago

    I will also include the Domino Releases installed on the servers. The error is being displayed on all of them.

    Email Server - Running Domino 7.0.2
    Application Server - Runing Domino 7.0.2
    Sametime Server - Running Domino 7.0.1
    Development Server - Running Domino 7.0.3

    All the servers are running the 11.0.7170.32 release of agent, expect the Application Server, which is also our Backup Exec media server. The agent on that is 11.0.7170.24 and doesn't seem to update.


  • Karl_Vallis's avatar
    Karl_Vallis
    Level 3
    17 years ago
    Here's an update

    I've discovered that a reboot of the servers seems to resolve the issue. However I was forced to restart the Backup Exec services on one server and now the error has returned.


  • Ben_L_'s avatar
    Ben_L_
    Level 6
    17 years ago
    Karl,

    I talked with our engineers about the issue you are seeing.  We have had a few other reports from other customers and they are looking into it.  That is about all I could get from them at this time.  If I get anything more I'll let you know.
  • Karl_Vallis's avatar
    Karl_Vallis
    Level 3
    17 years ago
    Thanks,
     
    I was speaking to support yesterday about another issue and mentioned this. The engineer seemed to think my issue yesterday (remote agent crashing out on a Domino agent component) and this where related.
     
    He got me to edit a few registry settings from the Domino Agent and reboot the media server. As I mentioned above our media server also hosts a Domino server, after the reboot the messages have disappeared. I've rebooted our other Domino servers and the messages have also disappeared.
     
     
  • Karl_Vallis's avatar
    Karl_Vallis
    Level 3
    17 years ago
    Looks like I spoke to soon.

    I was forced to restart the backup exec server services today due to a frozen job and now the messages have returned.
  • Hinsen's avatar
    Hinsen
    Level 3
    17 years ago
    We got the same problem.
    We have serveral sites with a combined Notesserver and BE 11D R7170 server on each site. We have problems on random sites with the Remote Agent for Windows going down(!) and the Belnapi error message in the console. I have suspected these errors to be connected somehow but has been unable to verify it.
     
    We have been in contact with support regarding the RAWS going down but without recieving any solutions.
     
    Does anybody have any update in this matter?
     
    Best regards
     
    Jörgen