Forum Discussion

glenn_w's avatar
glenn_w
Level 2
15 years ago

BExec error - Communication down with BE services"

 Hi There I was in with a client the other day and noticed, when setting up a new user on the server, that the last sucessful backup was in January. They were coming in and changing the tapes wit...
12.x and Earlier
Backup and Recovery
Backup Exec
  • Angelos's avatar
    Angelos
    15 years ago
     Hi Glenn,
    Which version of backup exec it is ?

    http://ftp.support.veritas.com/pub/support/products/Backup_Exec_for_WindowsNT/297830.pdf

    above is the link to admin guide for backup exec 12 (Will be helpful)

    Also, is SBS 2003 Box the Media server ( I assume - YES)

    I would suggest the following :

    1) remove and install the latest agents.

    2) make sure that BE is running under the correct user context

    3) Backup Exec and agents run as services so make sure they have the correct account with access to the resource.

    Close Backup Exec, and then re-open it ; then do a update (makin sure no job is in action at that time) - also if its just a SBS 2003 Box you have to backup and they have the media for BE ; you can do a clean install to start fresh, won't take much time - however you  may have to restart the server and configure the tape drive ;

    You would also have to restart the SBS Box after BE Updates.

    First check to make sure the account configured for Backup Exec is valid and has not expired or locked out ; sometimes a password change makes this happen as well

    Angelos
kevin_c's avatar
kevin_c
Level 4
15 years ago
 I would agree with the above, in terms of a password change on the BE account being a distinct possibility.  

One other recommendation I would make, is to try and sell the client something like an Iomega stor center NAS box  ( < £200), and configure the built in Window SBS backup utility to do a scheduled backup to the NAS box ( say at weekends).  That way even if they forget to do the tapes down the line you will hopefully have some kind of backup.   We do this for most of our customers now - I always like to have more than one type of backup if possible, and ideally with different software.

The other thing worth checking is, if the backup hasn't been working, then the exchange logs will be eating into disk space.   If you haven't sorted the BE account problem yet, just make sure you're not about to run out of disk space on the C: drive ( which is the default for the exchange, but it could have been moved).

kevin