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Agent_Fred's avatar
Agent_Fred
Level 3
15 years ago

Cannot inventory tapedrive

Hi,

I use BackupExec 12.0. I cannot inventory my tape drive anymore. I ran a local backup job an it reaches the end of the tape. I was asked to put in another tape but I decided to cancel the job. I loaded a new tape but now I cannot inventory. The job is queued for a while then I am told that job fails with error: The BackupExec job enginge system service is not responding. I also cannot start a backup job; it tells me there's no media server (???)
What I have already tried:

Update BackupExec with all available hotfixes.
Restart services.
Restart whole Server.
Tried second tape drive. Same result.

Any ideas?

Thanks!
12.x and Earlier
Backup and Recovery
Backup Exec

10 Replies

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  • Symboy's avatar
    Symboy
    Level 6
    15 years ago
     Let us know what happens when you try inventory , does it fails , Queues etc .


    You can try deleting the drive from the BE console and restart the services . See if it comes back . Try doing an inventory then .  

    You can also verify you have symantec drivers installed and RSM ( Removable Storage Service ) disables in Services Conole on the server.
  • Agent_Fred's avatar
    Agent_Fred
    Level 3
    15 years ago
    Thanks for reply.

    When I try to inventory, after some minutes the job status changes to "connection delayed". After some more minutes I get the message that the job fails because the system service of the backup exec job engine is not respponding.
    I deleted the drive and after restarting it comes back. Tried to inventory but same behavior. Same with second drive.
    I have installed latest symantec drivers. RSM service is not started.

    I was able to perform a backup job now with changing the target settings to overwright the tape. But I still cannot inventory even this tape.

    Thanks

    Fred
  • CraigV's avatar
    CraigV
    Moderator
    15 years ago
    Hi Agent Fred,

    What sort of hardware are you running your backups too?
    Are there any errors on it?
  • Agent_Fred's avatar
    Agent_Fred
    Level 3
    15 years ago
    Hi,

    link above doesn't work. I use a IBM 3580 Tape drive with LTO-4 tapes and alternatively for testing a DLT drive from HP.
    No errors except some repairable reading and writing-errors.
  • CraigV's avatar
    CraigV
    Moderator
    15 years ago
    http://seer.entsupport.symantec.com/docs/278472.htm

    http://seer.entsupport.symantec.com/docs/293482.htm

    Not sure if these will help...

    Do you get the same error with the IBM and the HP? Are they connected to the same SCSI card, and are they terminated correctly?
  • Agent_Fred's avatar
    Agent_Fred
    Level 3
    15 years ago
    Yes, same error on both drives. I changed nothing on the hardware and system works until recently. Yes, both drives are connected to the same controller. The IBM-Tapedrive external and terminated, the HP drive internal and also terminated. SCSI-Information are as follows:
    IBM: port 3, bus 0, target-ID 6, LUN 0
    HP: port 3, bus 0, target-ID 3, LUN 0

    I disconnected the HP drive, restarted the server and started an inventory job on the IBM-drive: same result.
  • Agent_Fred's avatar
    Agent_Fred
    Level 3
    15 years ago
    No hardware errors.
    By the way I get same problem when I want to eject the tape with rightclick on the tapedrive and select eject.