Cannot Receive (test) Notification Emails
I'm in day 2 of the 60-day trial of Backup Exec 12. I have everything working smoothly, but I'm having trouble setting up email notifications.
I go into Email and Text Notification and enter the server name and port (tried ports 25, 465 for SSL and 587 for TLS), give it a 'Sender Name', and used my email address as the 'Sender Email Address'.
I checked 'Enable Email Authentication', then entered the username for my email account in the 'Sender user name' field. I also enter my email password in the 'Sender password' field. (I have also tried this without email authentication enabled)
Next, I go into Notification Recipients and enter the names and email addresses of the persons who should receive notifications (including myself). When I click the 'Sent Test Email' button, the little whirlygig message appears, saying "Sending test email..." After 30 seconds or so, a 'Disconnect' button appears while the whirlygig continues, and about 30 seconds after that, a dialog with an OK button appears that says "A test notification has been queued for delivery to the selected recipient"
I never get the test message. The settings are correct and I have verified there are no typos. When I go back to Email and Text Notification, the 'Sender password' field is blank. I know I'm using the correct password because I can log into the web-based mail client with it. Not only am I at a loss to understand why this isn't working or what I'm missing or have left out, but I don't know where this 'queue' is that supposedly holds these messages waiting to be sent.
Can anyone help with any aspect of this?
1) Test your SMTP using
http://www.symantec.com/docs/TECH22965
2) You might be facing this known problem
http://www.symantec.com/docs/TECH53320