OFP_Mike
12 years agoLevel 3
Cannot remove expired support contracts
Hello - We have some expired support contracts in BE 2012 that I am unable to remove - Agent for Exchange, Agent for Oracle, and Agent for VMware Virtual Infrastructure. The support contracts are sh...
- 12 years ago
Using Windows Explorer, check if the older files are present under C:\ Program Data\Symantec Shared\Licenses and C:\Users\All Users\Symantec Shared\Licenses OR C:\Program Files\Common Files\ Symantec Shared\Licenses
You may also try removing all files from here, restart the Backup Exec services & reinstall the licenses.
I don't recall if besernum.xml (used in prev versions) contains maintenance info or not. You may removing this file as well