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Chris_Krohn's avatar
Chris_Krohn
Level 2
10 years ago

CatError Log Growing Huge With Repeated Message

I am running Backup Exec 2012 SP4 (ver 14 Rev 1798) running on a Windows Server 2008R2 SP1 dedicated physical server.  This server backs up a number of physical and virtual Windows servers to a deduplication disk store located on the same box.  In the BackupExec\Logs directory there is a log file that is growing at about 100MB per day.  It contains the same message repeated many times a second:

[08/25/14 16:29:27]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:27]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:27]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:27]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:27]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:29]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945
[08/25/14 16:29:30]:[6548:4512]:[1]: DynamicQuery::DeleteObject(line 2360) : DynamicQuery::DeletePdi : DSPDIEnumerator::DeletePdi Call Failed EngineError Code -536836945

Can anyone tell me what this means and how to fix this?

Backup and Recovery
Backup Exec
Backup Exec (media server only)
Monitoring
Windows Server (2003-2008)
  • Chris_Krohn's avatar
    Chris_Krohn
    10 years ago

    Artegic:  I saw your original thread and looked in the table you mentioned but there are no records in there.  In the end, I deleted the catalog directory and re-inventoried/cataloged my dedup storage.  That seems to have fixed things.

4 Replies

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  • pkh's avatar
    pkh
    Moderator
    10 years ago
    See this document http://www.symantec.com/docs/TECH204760
  • VJware's avatar
    VJware
    Level 6
    10 years ago

    I would instead recommend to log a formal support case and reference Etrack # 3475017.

  • Artegic's avatar
    Artegic
    Level 6
    10 years ago

    BTDT, see https://www-secure.symantec.com/connect/forums/enormous-file-caterrorlog . Took me more of two months of work with Symantec support to sort out. In fact it is very simple.

    The root cause of the problem is this: Backup Exec has a database table of files to be deleted. Every five minutes, it tries to delete every file in this table and removes those entries for which it succeeded. If it fails, the entry stays on the table and deletion is retried five minutes later.

    Unfortunately, this also happens if deletion fails because the file does not exist. So if, for any reason, a non-existent file is listed on that table then Backup Exec will infinitely try again every five minutes to delete that non-existent file, each time logging the message you're seeing in CatError.log. "Error Code -536836945" of course meaning "File does not exist".

    The solution according to Symantec support is to manually delete the entries in question from the database table, which of course only a Symantec support engineer should do. So you'll need to open a support call of your own. My case says "Solution: TECH216668" but I cannot see a KB article with that ID, so quoting that may or may not help shorten the time to a solution for you.

    (My proposed solution, treating the result "file does not exist" the same as "successfully deleted" and removing the entry from the table, did not find grace with Symantec engineering.)

  • Chris_Krohn's avatar
    Chris_Krohn
    Level 2
    10 years ago

    Artegic:  I saw your original thread and looked in the table you mentioned but there are no records in there.  In the end, I deleted the catalog directory and re-inventoried/cataloged my dedup storage.  That seems to have fixed things.