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Nilldot's avatar
Nilldot
Level 2
12 years ago

Completed with exceptions: system volume information

We have BE 2012 running on Windows 2008 R2 server.

We are backing up 5 volumes located on the server. 4 of them are LUNs from P2000 g3 SAS, directly connected via SCSI cable. System seems them as DAS disks.

I: LUN1
P: LUN2
L: LUN3
E: LUN4
D: Local volume (4 RAID5 disks)

Shadows copies have been enabled on all volumes.I can browse/restore data . I have plenty free space left. I have limit set as well and it is far away of reaching it.

Now for no particular reasons Backup Exec 2012 completed with exception for P: I: volumes with the following warning:

 - Snapshot Technology: Initialization failure on: "\\xxxxx-xxx\P:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
V-79-10000-11242 - VSS Snapshot error. Out of disk space, or could not find an NTFS volume while creating the snapshot. Microsoft Volume Shadow Copy Service (VSS) requires an NTFS volume with enough free disk space for each physical or virtual disk volume to cache the data that changes during the backup job.  Consult the Microsoft documentation for more information.

That what happens when I backup to tape (LTO5 via HP Utrium 3000).

When destination is HDD, I can see the following (exception for I and P):

 Unable to open the item \\XXXXXX-XXX\I:\System Volume Information\{573950ac-d772-11e2-905b-984be107e958}{3808876b-c176-4e48-b7ae-04046e6cc752} - skipped.

Unable to open the item \\XXXXXX-XXX\I:\System Volume Information\{58fa8a79-d38e-11e2-9f73-984be107e958}{3808876b-c176-4e48-b7ae-04046e6cc752} - skipped.

Unable to open the item \\XXXXXX-XXX\I:\System Volume Information\{753d8583-d9c7-11e2-94dc-984be107e958}{3808876b-c176-4e48-b7ae-04046e6cc752} - skipped.

Unable to open the item \\XXXXXX-XXX\I:\System Volume Information\{753d8dd8-d9c7-11e2-94dc-984be107e958}{3808876b-c176-4e48-b7ae-04046e6cc752} - skipped.

Unable to open the item \\XXXXXX-XXX\I:\System Volume Information\{8a2652dd-d88f-11e2-905b-984be107e958}{3808876b-c176-4e48-b7ae-04046e6cc752} - skipped.

Unable to open the item \\XXXXXX-XXX\I:\System Volume Information\{a89b127f-d51e-11e2-905b-984be107e958}{3808876b-c176-4e48-b7ae-04046e6cc752} - skipped.

Volume E: (which is the LUN from the same P2000 box) is OK. All volumes have this folder in the root. That’s OK, that’s how MSS/VSS works. And that’s where shadow copies are held.

So what’s wrong then?! It is definitely not P2000 box that cause the problem as E volume is OK. (I tried hardware provider (HP) for VSS as well btw, without any results.)

Any ideas ? Thanks