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retro77's avatar
retro77
Level 3
17 years ago

Dell PowerVault 124T only seeing 8 slots

I have a 124T and BE12 is only seeing 8 slots. This is a new installation on Windows 2003 64-bit.
12.x and Earlier
Backup and Recovery
Backup Exec
Drivers
  • Ken_Putnam's avatar
    Ken_Putnam
    17 years ago
    I seem to remember a similar question quite a while ago, here on the forums, and IIRC, the solution was to use the management utility and enable the second magazine (or something like that)

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  • Ken_Putnam's avatar
    Ken_Putnam
    Level 6
    17 years ago

    if you shut down all backup exec services, does NTbackup see the second magazine?

     

    Does the Dell Management program see the second magazine? 

  • retro77's avatar
    retro77
    Level 3
    17 years ago

    NTBackup only sees the drive and not the slots. In device manager it is listed as "Unknown Medium Changer" [recommended from the REIS].

     

    I don't have the Dell Management utility loaded.

  • Ken_Putnam's avatar
    Ken_Putnam
    Level 6
    17 years ago
    I seem to remember a similar question quite a while ago, here on the forums, and IIRC, the solution was to use the management utility and enable the second magazine (or something like that)
  • retro77's avatar
    retro77
    Level 3
    17 years ago

    Nice work, Ken! I had to go into the web management and enable the other magazine. Even though I bought both at the same time, it isn't enabled. Once I did that and power cycled the library BE picked up all 16 slots.

     

     

    Thanks for your help!!

  • Jakel's avatar
    Jakel
    Level 2
    16 years ago

    I found one more step that you may not have had to do or may have not mentioned and that is that you will need to restart the BE services.  Of couse this would be done on a reboot of the server.  But just cycling the power on the PowerVault does not completely fix the issue.  You must restart the services as well.  Just wanted to update this for anyone else who ran into that problem after reading this post.  Thanks again for this helpful post.